G2

Arslan A.

Engineer

Small-Business (50 or fewer emp.)

8/30/2026

"Cut our rework significantly"

4/5

What do you like best about Inovalon Claims Management Pro?

The claim scrubbing is the best part for us. It catches errors before submission instead of us finding out three weeks later when a denial shows up. Our clean claim rate went up noticeably after we switched, and the billers spend way less time on rework.

I also like that eligibility, claim status, and remits are all in one place. We used to have five or six payer portals open at once. Now it’s one login. The work queue makes it obvious what needs attention each morning. Review collected by and hosted on G2.com.

What do you dislike about Inovalon Claims Management Pro?

The interface feels dated in places. Some screens take more clicks than they should, and the layout isn’t always intuitive for new hires. Onboarding took longer than I expected because of that.

Reporting is the other weak spot. The canned reports are fine for basic stuff, but building anything custom is clunky, and exporting to work with the data outside the system is more painful than it needs to be.

Support response times are inconsistent. Sometimes we hear back quickly, other times a ticket sits for a few days, which is rough when a payer connection is down and claims are stuck. Review collected by and hosted on G2.com.

What problems is Inovalon Claims Management Pro solving and how is that benefiting you?

It solved our denial problem. We were submitting claims with small errors, missing modifiers, bad member IDs, wrong payer info, and not finding out until the rejection came back weeks later. The front end edits catch most of that now, so we’re fixing things in minutes instead of reworking claims a month later.

It also cut down the portal hopping. Checking eligibility and claim status used to mean logging into a different site for every payer. Now our billers stay in one system, which saved real time and made it easier to train new people.

The practical benefit is faster payment and fewer claims sitting in limbo. Our A/R days came down and the team isn’t drowning in rework. Review collected by and hosted on G2.com.