![Liezl C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Liezl C.")
LC

Liezl C.

Team Leader

Mid-Market (51-1000 emp.)

8/24/2022

"Useful tool in tracking CSAT scores from customers"

4.5/5

What do you like best about InMoment Experience Improvement (XI) Platform?

The tool has been useful in getting the specific number for CSAT scores from our customers. It has a option to set scores from 1 to 10. Review collected by and hosted on G2.com.

What do you dislike about InMoment Experience Improvement (XI) Platform?

Currently, there is no way to set an expiration for the survey link once sent. Also, there are instances that customers can rate the same survey more than once. Review collected by and hosted on G2.com.

What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?

We are able to track the scores we received from customers as well as the performance of the agents. It has options to add filters to customize further the data gathered. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

See what 314 reviewers think of InMoment Experience Improvement (XI) Platform

4.7 out of 5 · Verified reviews from real users

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