--- title: Impartner PRM Reviews meta_title: 'Impartner PRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 560 reviews by the users' company size, role or industry to find out how Impartner PRM works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 560 scale: '5' date_modified: '2026-07-08' parent_category: name: Partnerships Management url: https://www.g2.com/categories/partnerships-management --- # Impartner PRM Reviews **Vendor:** Impartner Software **Category:** [Partner Relationship Management (PRM) Software](https://www.g2.com/categories/partner-relationship-management-prm) **Average Rating:** 4.5/5.0 **Total Reviews:** 560 ## About Impartner PRM Impartner is a partner revenue orchestration platform that helps enterprises manage and scale indirect revenue through a single connected system, covering the full partner lifecycle from recruitment and onboarding through deal execution, co-sell motions, joint marketing, and performance measurement. Key capabilities: Partner Relationship Management (PRM): System of record for the partner ecosystem. Manages partner onboarding, tiered program configuration, deal registration with automated approval workflows, pipeline visibility, MDF allocation, claim submission, approval, and incentive management across global programs. Through-Channel Marketing Automation (TCMA): Creates and distributes co-branded campaigns through the partner network using centrally managed templates and pre-approved assets, with attribution back to partner-influenced revenue. HyperscalerGTM: Connects deal registration directly to hyperscaler marketplace transactions, eliminating the manual steps that prevent partners from executing co-sell and private offer motions at scale. Aimi AI: Powers deal registration via conversational chat, automates content generation and translation for partner communications, and surfaces engagement insights across the platform. Analytics and reporting: Partner activity, campaign performance, MDF utilization, deal conversion, and partner-attributed revenue in a single dashboard. According to a Total Economic Impact study by Forrester Consulting, companies using Impartner reported a 296% ROI, $2.4M net value, a payback period of under six months, a 50% increase in partner-sourced deals, and a 75% reduction in cost per lead. Vertiv scaled to 12,000 partners across five regions in 30 weeks, with onboarding reduced from days to under two minutes. Xerox scaled one TCMA campaign to 100 partners. efficy generated €2.5M in channel pipeline within three months of go-live. Impartner connects natively to Salesforce, HubSpot, and Microsoft Dynamics without custom development, and supports organizations from first partner program through enterprise-scale ecosystems spanning thousands of partners across multiple regions and partner types. ## Impartner PRM Pros & Cons **What users like:** - Users value the **extensive features** of Impartner PRM that enhance partner management and streamline the partner journey. (40 reviews) - Users value the **user-friendly interface** of Impartner PRM, ensuring a seamless experience with its robust features. (34 reviews) - Users find the **customer support** of Impartner PRM to be responsive and extremely helpful in their experience. (27 reviews) - Users value the **exceptional customer experience** provided by Impartner PRM, especially through responsive support and customization options. (25 reviews) - Users value the **customization options** in Impartner PRM, enabling tailored experiences that align with brand requirements. (21 reviews) - Users value the **powerful workflows** of Impartner PRM for effective communications and comprehensive partner management. (21 reviews) - Partnerships Management (21 reviews) - Integrations (19 reviews) - Integration Capabilities (18 reviews) - Solution-Oriented (15 reviews) **What users dislike:** - Users express frustration with the **limited customization options** in Impartner PRM, feeling restricted in personalizing their experience. (15 reviews) - Users note **feature limitations** , especially in customization and reporting, which hinder effective usage of Impartner PRM. (14 reviews) - Users find the platform **not intuitive** , requiring extensive training and practice to navigate its complicated features. (9 reviews) - Users find the **initial setup complex** , requiring extensive time and specialist involvement for effective utilization of Impartner PRM. (8 reviews) - Users find the **difficult setup** of Impartner PRM challenging, impacting their project initiation and overall user experience. (8 reviews) - Users find the **poor UI** of Impartner PRM to be unintuitive and in need of improvement for better usability. (8 reviews) - Users find the **difficult learning process** of Impartner PRM challenging, especially when navigating its complex features and modules. (7 reviews) - Users note there are **needed improvements** in admin features, customer success management, and LMS functionality regarding usability and communication. (7 reviews) - Learning Difficulty (7 reviews) - Poor Usability (7 reviews) ## Impartner PRM Reviews ### 1. Amazing Client Success Manager **Rating:** 5.0/5.0 stars **Reviewed by:** LaToya L. | Customer Experience Manager for Centrios - An ASSA ABLOY Company, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Impartner PRM?** Impartner PRM enables seamless collaboration across our team to identify and implement the most effective strategies for partner support. By consolidating onboarding, training, and partner management into a single, user-friendly platform, it simplifies access to vital information and resources, ensuring we can provide exceptional support to our partners at every stage of their journey. Additionally, Prue, our Customer Success Manager, has been invaluable in helping us enhance our portal by introducing new products and features that drive partner engagement and success. Her expertise and proactive support have significantly improved our ability to deliver value to our partners. **What do you dislike about Impartner PRM?** I wish Impartner PRM offered customer-facing dashboards that would empower our partners to monitor their team's progress in completing required training and journeys. This feature would provide valuable transparency and enhance partner engagement. Additionally, setting up workflows in Impartner can be quite challenging. We frequently need assistance from our Implementation Specialist, Client Success Manager, or Development teams to create or modify workflows, which can slow down implementation and limit our ability to make quick adjustments. **What problems is Impartner PRM solving and how is that benefiting you?** Impartner became the foundation for building our partner program. Our Implementation Specialist, Eva, was instrumental in getting us started. She guided us through the setup process and helped us define the key elements of our program, ensuring we had a solid foundation from the beginning. After the launch, our Client Success Manager, Prue, stepped in to help us refine and maintain the portal as our goals and vision for the program evolved. In every touchpoint meeting, Prue reviews our portal and provides thoughtful suggestions for enhancements and training opportunities. Thanks to her ongoing support, we now have a comprehensive partner program that aligns with our objectives and equips our partners with the tools and resources they need to succeed. **Official Response from Nikki VanRy:** > Thank you so much for taking the time to leave a review! We're so glad we've helped you create a one-stop shop for your partnerships. We are also constantly working to improve our platform, and will forward your feedback to our Product team. ### 2. Great working relationship **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Impartner PRM?** Our partners love their PRM and we've had feedback that it's the best out of any they use. Oliver and Impartner have been great to work with and we look forward to continuing the working relationsihp! **What do you dislike about Impartner PRM?** There are somtimes small limitations with what we can customise, but it's usually only the very small nice to have's and nothing critical **What problems is Impartner PRM solving and how is that benefiting you?** A simple, structured process with tracking to enable us to manage our partners in a consistent way **Official Response from Stephanie Arnel:** > Thank you so much for your review! We’re thrilled to hear that your partners love using Impartner and that you find value in our collaboration with Oliver. Building strong working relationships is important to us, and we’re excited to continue supporting you. We appreciate your feedback regarding the billing issues. We’re committed to resolving any concerns you may have and ensuring that they don’t impact your daily operations. If there’s anything more we can do to enhance your experience, please feel free to reach out! Thank you again for your feedback! ### 3. Excellent PRM with a strong support network and technical team **Rating:** 5.0/5.0 stars **Reviewed by:** james s. | Marketing Director (EMEA), Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2025 **What do you like best about Impartner PRM?** The logical structure of the platform. It is very easy to categorise assets or incentives for partners. Also is customisable if required, however, the out of the box fucntionality is excellent. The support team is very knowledgeable and keen to help. The implementation whilst lengthy was very thorough and our instance was complex, very knowledgeable team. Integration with SFDC is seamless. **What do you dislike about Impartner PRM?** There are soem limitations in communicating to partners - the PRM doesn't have a webinar function, or robust email marketing platform - both of which would be useful. **What problems is Impartner PRM solving and how is that benefiting you?** The PRM enables us to connect wiht a wide range of partners and ensure they ahve the most accurate and up to date information. It enables us to segment information to select partners and also facilitates online training. It provides us with a single point of truth fully integrated to SFDC. **Official Response from Stephanie Arnel:** > Thank you for your review! We’re glad to hear that you find the logical structure of Impartner helpful, and that the platform's ability to categorize assets and incentives for partners is making your work easier. We appreciate your feedback on the communication limitations. We’ll take them into account as we continue to enhance the platform to better serve your needs. Thanks again for sharing how Impartner is helping you connect with partners, provide up-to-date information, and facilitate training. We’re excited to continue supporting your success! ### 4. Great PRM experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Nick W. | Partner Programs, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Impartner PRM?** Ease to use! Super user friendly product. **What do you dislike about Impartner PRM?** Not being able to send push notifications. **What problems is Impartner PRM solving and how is that benefiting you?** Reducing our manual work with Partners! **Official Response from Stephanie Arnel:** > We’re thrilled to hear that you find Impartner PRM easy to use and user-friendly. It’s wonderful that our platform is helping reduce your manual work with partners. We appreciate your feedback about the lack of push notifications and are always looking for ways to improve. If you have any more suggestions or need assistance, please feel free to reach out! Thank you for your feedback and support! ### 5. Outstanding Support, But Interface Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Impartner PRM?** Support team and services team are knowledgeable and responsive, better than most vendors **What do you dislike about Impartner PRM?** The settings and interface are not as intuitive as some others **What problems is Impartner PRM solving and how is that benefiting you?** tracking leads and deals **Official Response from Stephanie Arnel:** > Thank you for your review and for sharing both your positive experience and constructive feedback. We’re glad to hear our Support and Services teams have been knowledgeable and responsive. That is something we take great pride in. We also appreciate your input on the interface and settings; improving usability and making the platform more intuitive is an ongoing focus for our product team. We’re pleased Impartner is helping you effectively track leads and deals, and we value your partnership as we continue to evolve the platform. ### 6. The Most Complete PRM Solution Available **Rating:** 5.0/5.0 stars **Reviewed by:** Assunta S. | Member, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Impartner PRM?** Comprehensive & Scalable Ease of Use & Adoption Robust Feature Set **What do you dislike about Impartner PRM?** one area that could be improved is greater flexibility in customisation without requiring additional services **What problems is Impartner PRM solving and how is that benefiting you?** Impartner has been the foundation of our newly built partner program, enabling a more structured and scalable approach to partner engagement and operational efficiency. It has streamlined partner onboarding, deal registration, and sales enablement, making it significantly easier to manage a global partner ecosystem. As we continue to develop and expand our program, we know that Impartner will be a catalyst in enhancing the overall partner experience, ensuring that partners remain engaged and have seamless access to the tools, resources, and insights needed to drive revenue growth. **Official Response from Stephanie Arnel:** > We’re happy to hear that Impartner has become the foundation for your partner program, helping streamline key processes like onboarding, deal registration, and sales enablement. It’s exciting to know the platform is supporting your global partner ecosystem and driving operational efficiency. We also appreciate your feedback on customization flexibility. We’re continuously working to enhance the self-service options within the platform, and your insights help guide where we focus our efforts next. Thanks again for being part of the Impartner community — we’re excited to continue supporting your growth! ### 7. Robust and Customizable PRM Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Impartner PRM?** With Impartner PRM you have a lot of flexibility in terms of the partner experience user interface, how to configure the PRM and it's integration with other applications. With it's segmentation capabilities you can also create unique partner experiences for different types of partners or partner programs. We worked with one of their implementation partners, PartnerPath, which really set us up for success. We were just launching a partner program when we began using Impartner and as our program has matured, the PRM has been able to grow and scale with us. **What do you dislike about Impartner PRM?** For some of the newer functionality (like TCMA), we have to work directly with the Impartner team to be able to develop and get this functionality live within our partner portal vs. being able to do it exclusively on our own through the PX Studio which we can do with most other functionality within the PRM. **What problems is Impartner PRM solving and how is that benefiting you?** Impartner PRM is really our single place for our partners to go to complete onboarding as well as ongoing training/certifications; get marketing, selling and product documention as well as co-brand assets; run marketing campaigns and submit for MDF; register their deals and manage their pipeline; submit product roadmap ideas; get the latest and greatest updates on our partner program and more. It is allowing us to effectively scale our partner program to more partners and more regions. **Official Response from Stephanie Arnel:** > Thank you for the thoughtful and detailed review! We're excited to hear how Impartner has supported your partner program from launch to scale — and that you're taking full advantage of the flexibility, segmentation, and integration capabilities. We also appreciate your feedback on TCMA and newer features. Your insights are invaluable in helping us prioritize future improvements. Thanks again for partnering with us — we’re proud to support your continued growth! ### 8. Amazing PRM with easy to use feature sets **Rating:** 5.0/5.0 stars **Reviewed by:** Jenn G. | Sr. Director Partner Solution Management, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Impartner PRM?** The amount of control I have over interface for my partners, the segmentation of views I can implement, the training and journey capabilities. The deal view and process it supports for integration to our CRM. **What do you dislike about Impartner PRM?** It can be a bit tricky for the segmentation setup using hubspot. **What problems is Impartner PRM solving and how is that benefiting you?** Impartner helps us twofold; training and pushing net new learning resources out to existing partner and monitoring and streamlining our pipeline management. **Official Response from Stephanie Arnel:** > Thank you for the great review and for highlighting the flexibility and control Impartner gives you over your partner interface and segmentation! We're glad to hear that features like partner journeys, training delivery, and CRM integration are making a real difference in how you engage and manage your ecosystem. We appreciate your note about segmentation setup with HubSpot. While we aim for seamless integration across platforms, we understand every tech stack has its nuances. Your feedback helps us continue to improve the experience for all users, and we’ve shared this with our product team. Thanks again for being part of the Impartner community—we’re excited to keep supporting your success in partner training and pipeline management! ### 9. One the best PRM software with many features **Rating:** 5.0/5.0 stars **Reviewed by:** Vincent E. | Sr. Anaylst, Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Impartner PRM?** What I appreciate most about Impartner PRM is its comprehensive suite of features tailored specifically for partner relationship management. From its user-friendly interface to its robust customization options, Impartner PRM empowers businesses to effortlessly manage their partner ecosystems. Its centralized content repository and automated posting workflow streamline internal content distribution, while the approval mechanism ensures quality and alignment before dissemination. Additionally, the integration of analytics tools provides valuable insights for optimizing partner engagement and performance tracking. Overall, Impartner PRM excels in enhancing collaboration, efficiency, and effectiveness within partner networks, making it a standout solution in the PRM landscape. **What do you dislike about Impartner PRM?** Nothing I can think of now right now but using for 2 years, shaken the tree it looks to solve many needs with more to look at in the future **What problems is Impartner PRM solving and how is that benefiting you?** We use as part channel marketing for our loyalty program with our business partners. **Official Response from Nikki VanRy:** > We're thrilled to hear that you're enjoying our comprehensive suite of features and user-friendly interface! It's great to know that it has been instrumental in streamlining your partner ecosystem management. Thank you for sharing your positive experience! ### 10. Good platform, even better customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Matt I. | Head of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Impartner PRM?** Their new PMaaS looks very promising to help us expand our instance and build in more maturity to our processes. **What do you dislike about Impartner PRM?** Could use more data in standard analytics and email tracking **What problems is Impartner PRM solving and how is that benefiting you?** - Streamlining communications with our partner ecosystem - Enabling partners to self serve information that previously took team bandwidth - Allowing the co-branding of materials which used to take up design time in the team **Official Response from Stephanie Arnel:** > Thank you for your review! We’re pleased to hear that you find our customer support exceptional and appreciate the flexibility our platform offers as you grow. Your feedback is invaluable to us, and we love collaborating with users like you to enhance our offerings. We acknowledge the challenges with running workflows and are continuously working to improve that aspect. Your insights help us prioritize our development efforts. If you have any further suggestions or need assistance, please don’t hesitate to reach out! Thanks again for your support! ### 11. Easy to look up **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about Impartner PRM?** The App is very easy to look up and pull reports **What do you dislike about Impartner PRM?** So far the App offers what we need - it is a very intuitive app **What problems is Impartner PRM solving and how is that benefiting you?** To be able to approve partners in an easy and fast manner **Official Response from Stephanie Arnel:** > Thank you for your feedback! We’re glad to hear that the app is intuitive and makes looking up information, pulling reports, and approving partners quick and easy. We’re thrilled it’s helping streamline your partner program! ### 12. Robust partner management system, needs improvement in integrating the additional tools they offer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Impartner PRM?** Workflows is a really powerful feature - you can do quite sophisticated communications using workflows. They offer a variety of ways to reach out to partners - system notifications, marketing campaigns, push notifications The platform is technically stable and supports high levels of complexity (multi-langue, multi-tier). **What do you dislike about Impartner PRM?** If you want to use their marketing tools (marketing view, news on demand) you will need to do a lot of manual work in maintaining the subscription information as these systems do not have a two-way integration with PRM. And they are not integrated with each other either, so you have to constantly update information in each system (unsubscribed, hard bounces). Not being integrated with their marketing tools, you cannot do proper reporting on partner engagement with marketing (only on engagement within the platform). **What problems is Impartner PRM solving and how is that benefiting you?** Separate space for channel - great for splitting content & tracking channel related revenue. **Official Response from Stephanie Arnel:** > Thank you for your review! We’re glad to hear the platform’s flexibility and features like Workflows are helping power your partner program. It's always great to see our customers putting those capabilities to work. We appreciate your feedback on the integration between PRM and our marketing tools — it’s a key focus area for us. Exciting enhancements are coming soon to News On Demand, so stay tuned for what’s ahead! Thanks again for being part of the Impartner community. We’re here to support your success, and we’re always working to deliver a more seamless experience. ### 13. Easy to use platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Impartner PRM?** Easy to use, segmentations can be applied, and a dedicated TAM to support us. **What do you dislike about Impartner PRM?** It would be best if you allow us to build and manage our customer's landing page without having to code it. CMS is an alternative to update and organize our content and segmentation easily. **What problems is Impartner PRM solving and how is that benefiting you?** Organizing our digital assets in different language variations can easily be segmented to show to thousands of users we have globally. The assets that suits their needs, the more engaged they are with us and of course better experience for our Channel partners. **Official Response from Stephanie Arnel:** > We’re glad to hear that you find Impartner easy to use and that our segmentation features and dedicated TAM support are beneficial for your team. We appreciate your feedback regarding the ability to build and manage customer landing pages without coding. That’s a valuable suggestion, and we’re continuously exploring ways to enhance our platform's user-friendliness, including options for easier content management. If you have any more ideas or specific needs, we’d love to hear them. Thank you for your review! ### 14. Ease of integration, implementation, and customization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Impartner PRM?** What I like best about Impartner PRM is its seamless integration with our CRM, particularly the native integration with HubSpot. The implementation process—both for the initial setup and subsequent module additions—has been incredibly smooth and straightforward. The onboarding team has been incredibly helpful, ensuring a smooth transition and setup. Additionally, the customer success team is highly supportive and responsive, always ready to assist with any questions or customization needs. The platform's customization options are extensive, allowing us to tailor workflows and journeys that streamline onboarding and other operational processes. The segmentation feature is intuitive and enables us to differentiate content based on various partner types easily. Additionally, the Asset Library is visually appealing, supports all file types, and offers some basic cobranding capabilities. **What do you dislike about Impartner PRM?** We have yet to encounter any issues. Everything has been smooth and easy to manage so far. **What problems is Impartner PRM solving and how is that benefiting you?** Impartner PRM is helping us solve key challenges in managing and scaling our partner network effectively. It streamlines partner onboarding through automated workflows and journeys, making the process efficient and consistent for every partner type. The segmentation feature ensures that we can deliver tailored content and resources to different partner groups, enhancing their engagement and productivity. The Asset Library simplifies the distribution of sales and marketing materials and supports all file types, ensuring our partners have everything they need to succeed. Additionally, the integration with our CRM (HubSpot) ensures seamless data flow, reducing manual work and improving operational efficiency. These features have significantly reduced the time and effort required to manage partner operations, allowing us to focus on growing our partner network and improving their overall experience. **Official Response from Stephanie Arnel:** > Thank you for your feedback! We’re pleased to hear that the seamless integration with HubSpot and the smooth implementation process have made such a positive impact for your team. It’s great to know that the onboarding team was helpful and that our customer success team continues to provide the support and responsiveness you need for any customization or questions. We’re also excited to hear that the extensive customization options and intuitive segmentation features are helping you streamline partner onboarding and deliver tailored content to different partner groups. We’re glad Impartner is helping you scale your partner network effectively and saving you time in managing partner operations. Thank you again for sharing how the platform is benefiting your business—we’re excited to continue supporting your success! ### 15. Maximizing Partner Potential with Impartner **Rating:** 5.0/5.0 stars **Reviewed by:** Heather W. | Global Partner Programs Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about Impartner PRM?** As someone who has limited access to developer support, I appreciate the ease of use of the widgets/tiles in their Partner Experience (PX) format. This has been super helpful as we build out self-serve support for the longtail of our partner ecosystem. We can easily develop landing pages that provide information, guidance, and links for next steps for our partners. We've also envisioned a very robust partner program, which requires tracking many different types of activities. Impartner is the only platform that is really equipped to allow us to customize the experience to fit our exact needs. **What do you dislike about Impartner PRM?** The formatting tools in PX could be more robust. For example, when setting up the co-branding templates, there is no option for adding hex codes for color options. **What problems is Impartner PRM solving and how is that benefiting you?** Impartner PRM allows us to create a unified space for our partners to access for deal registration, product updates and roadmaps, training, Marketing materials they can leverage, and other important messaging we need to share with our partner ecosystem. This enhanced engagement reinforces partner relationships, fostering a more dynamic and committed partner ecosystem. The tracking and reporting functionalities helps to reduce our reliance on spreadsheets, while also making the information more transparent and readily available for partners. **Official Response from Stephanie Arnel:** > Thank you for your insightful review! We’re thrilled to hear that our Partner Experience (PX) format has been helpful for you in building self-serve support for your partners. It’s fantastic to know that you find our platform’s customization capabilities valuable for developing a robust partner program. We appreciate your feedback regarding the formatting tools in PX, particularly the need for more robust options like hex code integration for color selection. Your input is essential as we continue to enhance our features and functionality. If you have any more suggestions or specific needs, please don’t hesitate to reach out. We’re here to support you in maximizing your partner potential! ### 16. Great experience using Impartner PRM **Rating:** 5.0/5.0 stars **Reviewed by:** Yaara S. | Head of Channel Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Impartner PRM?** We've had a fantastic experience using Impartner as our partner portal solution. The UI is clean and intuitive, which makes it incredibly easy for both our team and partners to use. What really stands out for us is how well Impartner meets our needs. It integrates seamlessly with our systems, and the customization options have allowed us to make the platform feel like our own. It's really helped us streamline our partner management process. What we appreciate the most is Impartner CMS and support team. Anytime we've had a question or needed assistance, they've been super responsive and always helpful. You don’t always get that level of support with other platforms, and it’s made a huge difference for us. Overall, Impartner has been a perfect fit for us. It’s a pleasure working with a team that truly listens and cares about helping us succeed. The platform has been reliable, easy to use, and a great addition to our workflow. **What do you dislike about Impartner PRM?** Access to the support/success portal via the prod environment **What problems is Impartner PRM solving and how is that benefiting you?** Tracking partner activities, managing leads, and providing consistent communication across our partner ecosystem. **Official Response from Stephanie Arnel:** > Thank you for your review! We're thrilled to hear that Impartner has streamlined your partner management process and that our intuitive UI and support team have made a positive impact. We appreciate your feedback on the support portal access and will work on making improvements. Thanks again for your support! ### 17. Very straightforward tool with decent customization **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Impartner PRM?** It is a very easy to use platform that doesn't require code or any advanced technical skills. Workflows and approval processes that are fairly easy to build and manage allow you to automate and track business processes related to your partners. The ability to create custom objects and easy sync with several CRM's is great. Support is fantastic and very responsive although they do charge for some things that, in my oninion, should be included with support. **What do you dislike about Impartner PRM?** There are some clunky features that are better in competitive products. Reporting, for example, is terrible. It is not intuitive at all and extremely complicated. They just rolled out a BI-type analytics tool that looks good but costs extra while basic reporting is, in my opinion, unusable. It's easier to export data or bring it into an different system of record to get at what you need. There is also not the same level of customization that is available in other platforms but it might be totally fine for some partners who don't require that level of customization. It would be nice if they also included field-level security/access that was more than just member/anonymous/admin. I have some admins that SHOULD NOT be able to change some things but I can't get to that level of granularity. Then again, adding features like that risks usability and compromises simplicity. **What problems is Impartner PRM solving and how is that benefiting you?** Allows us to streamline partner-related business processes and build value for our partners. **Official Response from Nikki VanRy:** > Thank you so much for leaving your review Beth! Our goal is to build a platform that's easy for partner managers to update and manage themselves, without bringing in IT. We also truly appreciate you taking the time to leave detailed feedback on areas for improvement. We are constantly working to improve our platform, and will forward your feedback to our Product team! ### 18. Great team in the UK - very customer centric **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Impartner PRM?** The solution is best in class, and we compared it to several other solutions in a deep dive. However, the most important aspect for me and the thing I like best, is how approachable and patient the team were with our questions and they worked to our timescales. This is invaluable in building a trusted relationship and long term partnership. **What do you dislike about Impartner PRM?** We have a lot of partners, so the cost can be fairly high **What problems is Impartner PRM solving and how is that benefiting you?** We are just working through installation now - but we are hoping it brings clarity to leads/deal registration and improves partner engagement as well as reduces manual processes, such as partner onboarding. **Official Response from Stephanie Arnel:** > Thank you for the kind words and for recognizing both our platform and our UK team! We're honored that you selected Impartner after a deep evaluation, and we're especially proud to hear that our team's patience, responsiveness, and customer-centric approach made a difference in your decision-making process. We understand the importance of cost-effectiveness at scale, especially with a large partner base, and we’re committed to delivering strong value and ROI throughout your journey. As you move through implementation, we’re excited to support your goals around deal registration clarity, streamlined onboarding, and stronger partner engagement. Thanks again for placing your trust in Impartner—we look forward to building a successful long-term partnership! ### 19. Very flexible and very powerful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Impartner PRM?** The flexibility is amazing. We bought it orginally as an easy way to share information with partners, but there is a lot it can do like joint working on opportunities, distribute news etc. Really flexible and limitless. The custumer support is really amazing and always helpful. **What do you dislike about Impartner PRM?** The comment here is not a dislike, but one has to be clear the Impartner PRM is not a "I manage it when it get to it system". When really wanting to use it to the great benefit, it will require proper administration and someone ownning the system. It is too complex without focus, but with the focus ... it is super powerful! **What problems is Impartner PRM solving and how is that benefiting you?** Communication, Opportunity Management, Lead Distribution and sharing information. **Official Response from Stephanie Arnel:** > We’re thrilled to hear that Impartner has exceeded your expectations and that you’re finding the platform’s flexibility so valuable. It’s great to know that it’s helping with joint opportunity management, news distribution, and much more. We’re also glad to hear that our customer support has been both helpful and responsive. We’re excited to continue partnering with you on your success! Thank you again for sharing your experience. We’re always here and ready to assist whenever you need support. ### 20. One of the best platforms we work with **Rating:** 4.5/5.0 stars **Reviewed by:** Adina A. | Partner Enablement Platform Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Impartner PRM?** There are 2 aspects that I like about Impartner: the platform itself and the people. The platform is constantly evolving and getting improved, including feedback that we've provided across time. The people are the reason why we are able to leverage the tools available and find the right solutions for our business. It is one of the most logical and easy to use platforms we work with. And customer support is great for us, we have our own dedicated TAM who collaborates closely with us. **What do you dislike about Impartner PRM?** Certain modules/functionalities are not yet seamlessly integrated between each other. **What problems is Impartner PRM solving and how is that benefiting you?** Compliance to the partner program is easier to attain. Database maintenance is in our full control. Content personalization is easy to do and maintain. Expansion of the program is accesible. **Official Response from Stephanie Arnel:** > We’re happy to hear that you find both our platform and our team valuable. It’s great to know that the evolution of Impartner and the close collaboration with your dedicated TAM have made a positive impact on your experience. We appreciate your feedback regarding module integration and will continue working to enhance that aspect. Thank you for your review! ### 21. A robust solution for managing partner relationships **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2025 **What do you like best about Impartner PRM?** Imparter PRM is easy to use with a clean interface and straightforward workflows. It is an extremely comprehensive product covering every aspect of partner management, from onboarding to performance tracking. Meanwhile, real-time analytics offers visibility into partner performance with fully customizable, personalised dashboards and reports, adaptable across various business models and industries. Deal Reg is a particular strength of Impartner - the product can be counted on to manages deals effectively, preventing conflicts and offering full transparency. **What do you dislike about Impartner PRM?** New users often struggle to familiarise themselves withanalytics and incentive management features. The platform’s complexity requires proper training to fully leverage its capabilities. The product's steep learning curve limits adoption to the speed of rolling out comprehensive training across the organisation, which can take some time to co-ordinate and verify the effectiveness of. **What problems is Impartner PRM solving and how is that benefiting you?** Impartner provided an effective solution for the previously inefficient and error-prone partner and deal management using spreadsheets, together with the consequent lack of visibility across partner networks. This was leading to missed sales opportunities, misaligned incentives, and poor communication. Since onboarding Impartner and centralising partner data, we have seen a 70% reduction in sales lifecycles and a dramatically reduced complaints rate resulting from channel conflicts delays and ineffective communication. I am convinced Impartner is enabling better partner relationships and will yield more revenue in the upcoming 3-5 years. **Official Response from Stephanie Arnel:** > Thank you for your detailed review! We’re happy to hear that Impartner has been able to streamline your partner management processes, from onboarding to performance tracking, and that our real-time analytics and customizable dashboards have provided you with valuable visibility. We appreciate your feedback regarding the learning curve, especially with analytics and incentive management features. We understand that training is key to maximizing the platform's potential, and we’re always working to make this process as smooth as possible. Our customer success team is always available to assist with training and to ensure that your team is fully equipped to leverage all of Impartner’s features. Thank you again for sharing your experience. We’re here to continue supporting your success! ### 22. Good Experience so Far **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2025 **What do you like best about Impartner PRM?** The solution is pretty easy to use so far and it seems they are always working on enhancing the product. Excited to check out Orchestration studio and continue building out our use cases with the Impartner team. So far all Impartner employees (sales, to implementation, to customer success) have been super helpful and friendly. It's a pleasure working with them! The hubspot integration is very simple to setup and modify ongoing - we are getting a ton of use from it right now and will continue building out our use cases. I'm in sales and feel very confident setting up new modules to sync at this point. **What do you dislike about Impartner PRM?** Some of the design capabilities are difficult to use and can be tedious when you are trying to accommodate several segmented views. Would be nice to have some more copy/paste or duplicating options when configuring the dashboard views. We are still reviewing some API use cases but have run into some hurdles, remains to be seen if they can be solved but our use case is quite unique so we expected some difficulties. **What problems is Impartner PRM solving and how is that benefiting you?** Providing a more user friendly interface with better communication and analytics capabilites. We are also able to roll out a training program and provide a better asset library to our partners. We would like to solve some issues with lead distribution, deal registration, and a few other use cases that we haven't yet built out but are looking forward to it. **Official Response from Stephanie Arnel:** > Thank you so much for your detailed review! We're thrilled to hear that you've found Impartner easy to use and that you're enjoying the HubSpot integration. It’s great to know that you’re seeing positive results and getting a lot of value from it. We’re excited to hear you're looking forward to exploring Orchestration Studio and continuing to build out your use cases with our team. It's great to hear that our sales, implementation, and customer success teams have been helpful and made the experience enjoyable for you. We appreciate your feedback on the design capabilities and understand that customizing segmented views can be a bit tedious. Rest assured, we are constantly working on improving the product, and your suggestions for enhanced copy/paste or duplicating options are very valuable. We’ll be sure to pass that along to our development team as we continue to improve the user experience. Thanks again for sharing your experience, and we’re excited to continue working with you! ### 23. Scalable platform for reseller management **Rating:** 5.0/5.0 stars **Reviewed by:** Todd D. | Channel Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2025 **What do you like best about Impartner PRM?** Easily manage and scale a large network of resellers while being able to tie in to other systems. **What do you dislike about Impartner PRM?** Looking for a better out of the box way to send communication to the resellers with the platform. However they are coming out with an update for this later in the year. **What problems is Impartner PRM solving and how is that benefiting you?** Allowing to scale a partner program to a large size quickly while keeping everything organized well. Tons of time savings over a manual approach. **Official Response from Stephanie Arnel:** > Thank you for taking the time to share your feedback! We’re thrilled to hear that Impartner is helping you scale your reseller program efficiently and integrate with other systems seamlessly. It’s great to know that our platform is saving you time and allowing you to keep everything organized as you grow. We appreciate your thoughts on communication with resellers, and we’re excited to share that the upcoming update will enhance that feature. We're always working to improve the user experience, and we’re glad to hear that this improvement is something you're looking forward to! Thank you again for your valuable insights. We look forward to continuing to support your success. ### 24. A great relationship tool that delivers efficiencies through integrations in a polished format **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda R. | Senior Partner Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Impartner PRM?** The portal allows me to service many and ensures all my partner are on brand, up to date and informed about our services and solutions. They absolutely love the asset library and we use the Deal Dashboard to anchor pipeline conversations. No double handling of opportunities as it is all synced up with SalesForce. Love it. I use it daily and it is an integral part of my partner onboarding. Little training required and everyone is quick to set up. **What do you dislike about Impartner PRM?** Maybe enhanced charts and dashboards but I'm just reaching here. **What problems is Impartner PRM solving and how is that benefiting you?** Can service one to many. Currency of collateral. Partner sales enablement. Visibility of revenue generated through the partnership and updates on pipeline opportunities. **Official Response from Stephanie Arnel:** > We're happy to hear that Impartner has become an integral tool for your partner onboarding and daily operations. It’s great to know that our asset library and Deal Dashboard are making a difference in your pipeline conversations and ensuring your partners stay informed. We appreciate your suggestion regarding enhanced charts and dashboards and will take it into consideration as we continue to improve the platform. Thank you for your feedback and support! ### 25. Great PRM Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2024 **What do you like best about Impartner PRM?** For the most part, it's an intuitive tool. I am not technical by any means, but how the functionality appears makes it so that anyone, despite level of technical expertise, can manage the tool. The team who has helped us set up the portal have been super helpful and impactful. **What do you dislike about Impartner PRM?** Some features lack intuitiveness, requiring additional technical support for tasks like bulk uploads. Improving the usability of certain functionalities could significantly enhance the overall user experience. **What problems is Impartner PRM solving and how is that benefiting you?** The PRM provides a platform that empowers and equips our partners, offering visibility into leads and deals within our partner ecosystem. It streamlines processes, reducing the workload for our internal teams by eliminating time-consuming, repetitive tasks, allowing them to focus on higher-value activities. **Official Response from Stephanie Arnel:** > We’re glad to hear that you’ve had a positive experience with Impartner and that you find the tool intuitive! We also appreciate your feedback regarding some features that could benefit from improved intuitiveness. We'll certainly take this into account as we continue to enhance the platform to make it even easier for users. It’s fantastic to hear that Impartner is empowering your partners and helping streamline processes, freeing up your internal teams to focus on higher-value activities. We’re committed to continuously improving the experience, and your insights help us get better! Thank you for your feedback, and we look forward to supporting your success with Impartner! ### 26. Good System **Rating:** 5.0/5.0 stars **Reviewed by:** Juliana P. | Data Analyst - CRM Administrator (Fixed Term Contract), Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2025 **What do you like best about Impartner PRM?** The system is easy to use, and the customer support team is excellent in helping us maintain it. Prue, in particular, provides outstanding support. **What do you dislike about Impartner PRM?** So far, my experience has been positive. I have not encountered any issues or aspects that I dislike **What problems is Impartner PRM solving and how is that benefiting you?** Our primary issues were with the SF integration, but we consistently receive prompt support. **Official Response from Stephanie Arnel:** > Thank you so much for your positive feedback! We’re thrilled to hear that you find Impartner easy to use and that our customer support, especially Prue, has been outstanding in helping you maintain the system. It's always great to know our team is making a difference for you! We’re also glad to hear that your experience has been smooth so far with no major issues. If anything ever comes up, please don’t hesitate to reach out. We’re committed to providing you with continued support to ensure your success. Thanks again for sharing your experience with us. We’re excited to keep helping you with your SF integration and any future needs! ### 27. Great Partner Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Dinara B. | EMEA B2B Community Manager-Marketing and Innovation, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2025 **What do you like best about Impartner PRM?** Segmentation is top notch, easy to upload assets in the asset library and the CRM synch. **What do you dislike about Impartner PRM?** There are no downsides really, apart from the MFA functionatlity that needs to be improved in the classic version. **What problems is Impartner PRM solving and how is that benefiting you?** It allows us to have data in one place, gain all channle insisghts and priorotize our investments into partners **Official Response from Stephanie Arnel:** > Thank you for your detailed feedback! We're happy to hear that you’ve found the segmentation, asset library uploads, and CRM sync to be standout features of Impartner. It’s great to know that the platform is helping you centralize your data and gain valuable channel insights. We also appreciate your input on the Multi-Factor Authentication (MFA) functionality. We’re always working to enhance our platform, and your feedback helps guide those improvements. We’re addressing this area to ensure a better experience moving forward. Thanks again for sharing how Impartner is benefiting your team. We’re excited to continue supporting your partner management needs! ### 28. A solid and engaging platform **Rating:** 4.5/5.0 stars **Reviewed by:** Steven N. | Digital transformation lead, Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Impartner PRM?** The way that we can engage with Partners across all levels of the partner journey. That we can quickly make new content available to our users and that we can connect the platform to other services we provide. **What do you dislike about Impartner PRM?** The editabilty of the platform, that it uses an older version of cms editor which means that some functionality that is standard in websites isn't available to us. **What problems is Impartner PRM solving and how is that benefiting you?** It means that we can have a single source of truth for all content and information for our partners. We can host documentation there without having to hunt around for it. **Official Response from Nikki VanRy:** > Thank you for taking the time to leave a review! We are so glad that you can now engage effortlessly with partners across their full lifecycle. ### 29. A upcommer **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Impartner PRM?** Impartner does a lot of things right, and allows you to provide training for partners and give them the needed understanding, all automated through a heap of possible workflows. **What do you dislike about Impartner PRM?** It is still young software, so it is not fully developed, especially on the UX side for Admins and ease of setup. **What problems is Impartner PRM solving and how is that benefiting you?** We handle all partners training, provide them with collateral, and allow for contracting. **Official Response from Stephanie Arnel:** > Thank you for your review and for highlighting the value Impartner brings to your partner training and enablement efforts. We're glad to hear our automation and workflow capabilities are helping you streamline how you deliver training, collateral, and contracts to your partners. We also appreciate your honest feedback about the admin experience and ease of setup. While we’ve made significant progress, we agree there's always room to improve—especially in user experience. Insights like yours are invaluable as we continue to evolve the platform and enhance usability. Thanks again for being part of the Impartner community. We're excited to grow with you and support the success of your partner program! ### 30. Review Impartner **Rating:** 5.0/5.0 stars **Reviewed by:** Selin B. | Partner Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Impartner PRM?** Smooth, efficient software. Improved Partner experience since implementing Impartner. **What do you dislike about Impartner PRM?** There's quite a lot to the software, at times hard to learn everything. **What problems is Impartner PRM solving and how is that benefiting you?** Partner Management **Official Response from Stephanie Arnel:** > Thank you for the great review! We're glad to hear that Impartner has improved your partner experience and that the platform has been smooth and efficient for your team. We understand that with a robust platform, there can be a learning curve, and we’re committed to making onboarding and training as easy as possible. Your feedback helps us continue enhancing the user experience. Thanks again for choosing Impartner—we’re excited to keep supporting your partner management success! ### 31. Simple and easy to use, with great functionlity **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan M. | SME Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2025 **What do you like best about Impartner PRM?** Now that we have it up and running, it takes minimal ongoing input from us and runs really well. Any issues that arise are very switfly dealt with and Impartner are always availible to assist as required. Subah on their Tech Team and Prue our CSM have been superb to deal with and ensured that we get the best out of Impartner. **What do you dislike about Impartner PRM?** We have not come across any major issues to date. **What problems is Impartner PRM solving and how is that benefiting you?** Automated about six time consuming manual processes that we previously had. **Official Response from Stephanie Arnel:** > Thank you so much for your feedback! We're happy to hear that Impartner is running smoothly for you with minimal ongoing input. It's great to know that any issues that arise are quickly resolved, and that our team members, Subah and Prue, have been able to assist you in getting the most out of the platform. We’re proud of our team’s commitment to customer success, and we’re glad to hear it’s making a positive impact for you. We look forward to continuing to support your team! ### 32. Finance partnerships with multiple SMEs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Impartner PRM?** The ability to API our custom-built platform and report on this. Customised fields and PX studio are great to be able to facilitate an easy platform for our 1000+ partners to use. **What do you dislike about Impartner PRM?** Co-branding assets is not working properly and our team have been in talks with yours for almost 2 months now to try and fix it. Even the "Impartner Experts" contractor, Is Inspired, has found that cobranding is bugged. **What problems is Impartner PRM solving and how is that benefiting you?** Providing a platform for our partners to view the leads they bring to us, and allows th em to contact leads who have enquired with us for finance without having the sales conversation - our partners can see these leads, pick up the phone, and ask what product they were enquiring on finance to gain further sales **Official Response from Stephanie Arnel:** > Thank you for taking the time to share your insights about Impartner! We sincerely apologize for the ongoing issues with co-branding assets. Your experience is important to us, and we appreciate your patience as we work to resolve this. We’re actively addressing the bug and will ensure that your concerns are prioritized. If you have any further suggestions or need assistance, please don’t hesitate to reach out. Thank you again for your valuable feedback! ### 33. Responsive, great service, knowledgeable resources, great products! **Rating:** 5.0/5.0 stars **Reviewed by:** Megan S. | Channel Marketing Director, Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2023 **What do you like best about Impartner PRM?** Our CSM, April Capas, and SME Paul DeKrey have been fantastic! They go above and beyond when it comes to customer service. I feel incredibly supported by that team. We'd be lost without them! **What do you dislike about Impartner PRM?** A couple of features aren't applicable to our org because we use a different CRM, but overall everything is great. **What problems is Impartner PRM solving and how is that benefiting you?** Impartner PRM helps us streamline key processes for our partner portal, including deal registration, partner applications, and distributing program and product updates. It ensures partners have easy access to marketing assets and collateral, reducing manual tasks and enhancing efficiency. By centralizing these functions, it improves communication, accelerates partner engagement, and supports a seamless, flexible experience as our program evolves. **Official Response from Stephanie Arnel:** > We’re happy to hear that April and Paul have provided you with exceptional support and service. It’s always our goal to ensure our customers feel fully supported, and we’re glad to know our team is making a positive impact for you. We appreciate your feedback about the features that may not align with your CRM. We're continually working to enhance our platform and ensure it meets the diverse needs of our users. If you have any more suggestions or specific needs, please feel free to reach out. Your insights are invaluable to us! Thanks so much for your review! ### 34. Impartner PX Upgrade Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Joe C. | Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Impartner PRM?** The simple nature of the set up. Once you have created your custom objects & set up the CRM sync, the remaining build is very simple and intuitive. Additionally, Reed Fruehan who supported us throughout the entire PX upgrade journey was a phenomenal support and relieved all our issues promptly. **What do you dislike about Impartner PRM?** There is no real features that stand out to me as something I dislike. **What problems is Impartner PRM solving and how is that benefiting you?** - Opportuntity & Quote Visibility - Rapid7 & Partner collaboration - Better deal registration experience **Official Response from Stephanie Arnel:** > Thank you for your review! We're glad to hear that the setup process was simple and intuitive for you. It’s great to know that Reed provided outstanding support during your PX upgrade—our team is dedicated to making your experience seamless. We appreciate your feedback and are thrilled that Impartner is enhancing opportunity visibility and collaboration. Thanks for your support, and we look forward to continuing to assist you! ### 35. Great Way to Manage Growth **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Impartner PRM?** Impartner enables you to establish a robust system that keeps you and your partners well-informed, effectively manages growth, and maintains control over the process. **What do you dislike about Impartner PRM?** There isn't much I can criticize about it. It's a truly excellent product. **What problems is Impartner PRM solving and how is that benefiting you?** I believe Impartner helps us with a clear and transparent prcoess for both side on the relationship. **Official Response from Stephanie Arnel:** > Thank you for taking the time to share your experience with Impartner. We're pleased to hear that the platform is helping you establish a scalable, transparent partner management process — and that it's contributing to your growth goals. Your feedback is a great validation of our mission to deliver reliable, intuitive tools that strengthen partner relationships and drive long-term value. We're always working to improve, so if there's ever anything you'd like to see added or enhanced, we’d love to hear it. Thanks again for your trust in Impartner! ### 36. Loving what the future looks like for Impartner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Impartner PRM?** The customization that Impartner offers is great. I also love working with Shad!! We've had a couple of Customer Success Managers, and Shad is the best by far. **What do you dislike about Impartner PRM?** It can definitely be difficult to work in, and it seems that their own devs, support team, and PMs have trouble figuring it out. **What problems is Impartner PRM solving and how is that benefiting you?** Asset management, effective partner touchpoint, opportunity registrations, to-partner marketing. **Official Response from Stephanie Arnel:** > Thank you for your review! We're glad to hear that you’re enjoying the customization options Impartner offers and that Shad has been a great resource for you! It’s wonderful to know that the partnership has been a positive experience. We appreciate your honest feedback about the platform's complexity. We understand that some features can be challenging to work with, and we’re continuously working on improving both the user experience and the overall support we provide. Your input is incredibly valuable, and we’ll ensure the team takes note of your concerns to help refine the experience moving forward. Thank you again for your insights, and we’re here to support you every step of the way! ### 37. Good tool, well integrated with SFDC and other processes **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Impartner PRM?** Integrates well with other tech like Salesforce. Ability to track partner activities easily **What do you dislike about Impartner PRM?** Can sometimes be a bit of a delay to feed through to other systems and technologies, so whilst the integration is good, the expediency of processes could be smoother. Would be good to be able to reopen a deal registration rather than resubmit entirely on the vendor side and have this as a bilateral itegration (e.g. if a previous opportunity is opened is Salesforce, re-open the DR.). One step further would be to be able to see certain fields that are updated in Salesforce feed through to Impartner. **What problems is Impartner PRM solving and how is that benefiting you?** Tracking deal registration statistics - ARR, number of opps, product mix Helps with conflict - internally and between partners - e.g. who registered first, or if this already existed before a deal registration Partner training and materials are easily accessible and tracked **Official Response from Stephanie Arnel:** > Thank you for your review! We’re glad to hear that you find Impartner to be well integrated with Salesforce and that it helps you track partner activities effectively. Thank you for your feedback on the delay in data feed and the need for bilateral integration. We’re always looking for ways to improve and will consider these suggestions for future updates. If you have any more insights or ideas, please feel free to share! ### 38. Channel Marketing Analyst **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Impartner PRM?** The customer support that we receive from Impartner PRM has helped us tremendously in not only building an effective Partner Portal, but in developing a cohesive channel enablement program that drives results and strong partnerships. **What do you dislike about Impartner PRM?** Because we don't operate like most partner programs, some of the Impartner capabilities when it comes to deal registration, Leads, and business planning aren't as helpful as I'd like. Although the Impartner team is great about helpin us figure out how to make the capabilities work for us. **What problems is Impartner PRM solving and how is that benefiting you?** Creating structure around our partner program and making it easier for partners to leverage. **Official Response from Stephanie Arnel:** > We are glad to hear that our customer support has been instrumental in building your Partner Portal and developing an effective channel enablement program. It’s wonderful to know that our team is making a positive impact on your partnerships. We appreciate your feedback regarding the challenges you face with some capabilities, especially concerning deal registration, leads, and business planning. We’re committed to helping you find solutions that work for your unique operational model, and we’re glad to know our team is there to support you. If you have any specific suggestions or further insights, please don’t hesitate to share. Your input is invaluable to us as we strive to enhance our platform! ### 39. Seamless Experience with Top-Notch Support on the Impartner Portal **Rating:** 5.0/5.0 stars **Reviewed by:** suzy B. | Head of Strategic Alliances, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Impartner PRM?** The Impartner portal is incredibly user-friendly, making navigation and task completion a breeze. The account management team is responsive and helpful. Highly recommend it for its ease of use and excellent support **What do you dislike about Impartner PRM?** I cannot think of anything at the moment. **What problems is Impartner PRM solving and how is that benefiting you?** It significantly reduces our time spent and highlights which content partners are actively engaging. **Official Response from Stephanie Arnel:** > Thank you for your thoughtful feedback! We’re thrilled to hear that you find the Impartner portal user-friendly and that the account management team has been responsive and helpful. We take great pride in providing excellent support, and it’s wonderful to know that it’s making a positive impact for you. We’re also glad to hear that Impartner is helping you save time and providing valuable insights into partner engagement. It’s great to know the platform is meeting your needs! Thanks again for sharing your experience, and if anything comes up in the future, we’re always here to help. ### 40. Could not recommend Impartner enough. Great system, great team. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Impartner PRM?** Ease of use and great support team who resolve issue very quickly. **What do you dislike about Impartner PRM?** Notifications don't exist and there is no way of uploading a URL to the Marketing Library **What problems is Impartner PRM solving and how is that benefiting you?** Dashboards/Opportunity Management/Marketing Library - all in 1 place **Official Response from Stephanie Arnel:** > Thank you for your review! We're thrilled to hear you're finding Impartner easy to use and that our support team has been responsive and helpful—that’s exactly the experience we aim to deliver. We also appreciate your feedback around notifications and URL uploads to the Marketing Library. Your input is invaluable as we continue to enhance the platform, and we’ve shared your comments with our product team for consideration in future updates. It’s great to know that having dashboards, opportunity management, and the Marketing Library all in one place is making a real impact for your team. We're proud to support your partner program and grateful to have you in the Impartner community! ### 41. Strong Co-Branding feature - OK on lead referrals **Rating:** 2.5/5.0 stars **Reviewed by:** Nico W. | Senior Business System Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Impartner PRM?** -They have a strong co-branding feature that was the primary reason for our marketing team to advocate for it. The PRM doesn't cover leads and opportunities, they display Salesforce data to partners. This eliminates sync issues. -The journey feature is a useful addition to onboarding. -Support SSO (Okta in our case) **What do you dislike about Impartner PRM?** - The fact that leads and opportunities only live in Salesforce also opens the question of why we need the PRM part of Impartner. It is a web interface for Salesforce. - The records that do have a PRM representation, the accounts of your partners, the contacts there, maybe your Salesforce users have tricky sync settings. It allows for a decent level of filtering but falls short of an easy solution. You need to get creative if you don't have specific record types for your partner accounts and their contacts or if you don't want to have all records of that type in the PRM. - The documentation of the Salesforce packages should be more extensive - Their solution for partner tiering is very simplistic and not very intuitive, although it looks like it in the beginning. It sets a tier if a certain amount is reached and some fields on the account have certain values. But you still need to sync your tier field with the calculated tier. No time-based rules and only limit support for certificates from an LMS. You can make it work, but you need to build everything. We started with their solution but with time we will move to calculation of tiers in redshift or Salesforce. - No auto-provisioning of users via Okta. **What problems is Impartner PRM solving and how is that benefiting you?** Our partners need a web space to: - Submit and process applications to the partner program. - Submit leads (that is a form that creates a lead in Salesforce). - See the advancement of their opportunities and leads (dashboards reading Salesforce data). - Co-branding of assets for partners. **Official Response from Nikki VanRy:** > Thanks for your feedback Nico! We're glad that Journey Builder, onboarding, and lead management tools have helped your team. We are committed to enhancing our solution to better meet the needs of our users, and your feedback will help us prioritize improvements in these areas. We are actively rolling out some new features around tiering and partner segmentation to help address the issues you raised here. Again, thank you for taking time to leave your feedback. ### 42. ImPartner Review **Rating:** 4.0/5.0 stars **Reviewed by:** Chris M. | Partner Alliance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Impartner PRM?** Extremely intuitive and easy client-user interface. **What do you dislike about Impartner PRM?** Many training videos are available, but it is hard to determine what video to start with to get what you need. **What problems is Impartner PRM solving and how is that benefiting you?** Single interface for channel partners to access for deal registration, training and content. **Official Response from Stephanie Arnel:** > Thank you for your review! We’re pleased to hear that you find our interface intuitive and user-friendly. We appreciate your feedback about the training videos and will work on improving the organization to make them easier to navigate. Thank you for your support and for being part of our Impartner community! ### 43. Extremely Positive Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Miles K. | Manager of Programs & Enablement, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Impartner PRM?** The ease of use and the integration with Salesforce. **What do you dislike about Impartner PRM?** I can't think of anything I dislike about the solution **What problems is Impartner PRM solving and how is that benefiting you?** This helps automate a ton of tasks that are time consuming and hard to track, Impartner makes it easy **Official Response from Stephanie Arnel:** > Thank you for your review! We’re thrilled to hear that you find Impartner easy to use and appreciate the integration with Salesforce. It’s great to know that our platform is helping you automate time-consuming tasks and streamline tracking. If you ever have any suggestions or need assistance, please feel free to reach out. We’re here to help! Thanks again for your support! ### 44. The only true channel solutions that I know **Rating:** 4.0/5.0 stars **Reviewed by:** Stephen M. | Senior Manager, Growth Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Impartner PRM?** TCMA and Leads Dashboard. The 1 to many model is helpful from a vendor POV as this allows quick scale to reseller base. **What do you dislike about Impartner PRM?** With the 1 to many model, the opposite is customization is hard to come-by. **What problems is Impartner PRM solving and how is that benefiting you?** The leads dashboard is truly a wonder. It provides the vendor a middle-ware CRM system between parties to gain visibility and ability to pass on legitimate opportunities to partners. **Official Response from Stephanie Arnel:** > We’re thrilled to hear that you find value in our TCMA and Leads Dashboard, and that our 1-to-many model is helping you scale your reseller base effectively. We appreciate your feedback regarding customization challenges within this model. We’re always looking for ways to balance scalability with flexibility, and your input is invaluable as we continue to enhance our platform. If you have specific ideas or suggestions on how we can improve customization, we’d love to hear them! Thank you for you review! ### 45. Brings the governance, compliance, and efficiency needed to build an ecosystem **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Impartner PRM?** Impartner has workflows that saves time on manual tasks and keeps partners on track **What do you dislike about Impartner PRM?** Not enough functionality for maintaining content and training modules for Partners. **What problems is Impartner PRM solving and how is that benefiting you?** Lead submission, tracking sales opportunities, approving partners, and maintaining partner records. **Official Response from Stephanie Arnel:** > Thank you for taking the time to share your feedback! We’re thrilled to hear that Impartner is helping streamline workflows, save time on manual tasks, and keep your partners on track. We also appreciate your insight regarding content and training modules for partners. We’re continuously working to enhance the platform, and your input will help guide future improvements. Please don’t hesitate to reach out if you have additional suggestions or need assistance! ### 46. Initial Impression of Engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Mary C. | Manager, Partner Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Impartner PRM?** We are currently at the outset of our implementation process, and thus far, the training and support have been exemplary. Responses to inquiries are swift, and we've found the Partner Success Portal, featuring training modules and best practices, to be a highly beneficial resource, packed with valuable information. Additionally, we appreciate Impartner's extensive network and their eagerness to exchange best practices based on their implementation experiences. **What do you dislike about Impartner PRM?** At this time I cannot honestly say that there is anything to dislike. **What problems is Impartner PRM solving and how is that benefiting you?** As we navigate our growth trajectory, it became evident that we required a streamlined approach to partner training and co-branding collateral. Moreover, we sought a dependable solution for managing deal registration to enhance our pipeline management capabilities. Consequently, we've formulated a three-year roadmap to extend and enhance our Partner Relationship Management (PRM) solution, ensuring a continuous delivery of added value to our partners. **Official Response from Nikki VanRy:** > We are thrilled to hear that you are finding our training and support exemplary. Our team is dedicated to providing swift and valuable assistance to ensure a successful implementation. Thank you so much for taking the time to share your experience! ### 47. Good PRM tool to engage with partners **Rating:** 4.0/5.0 stars **Reviewed by:** Pedro L. | Head of sales & partnerships, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Impartner PRM?** Comprehensive platform to onboard partners **What do you dislike about Impartner PRM?** Segementation of partners is lacking agility **What problems is Impartner PRM solving and how is that benefiting you?** Partner management and enablement **Official Response from Nikki VanRy:** > It's great to hear that Impartner is helping with your partner management and enablement goals. We're committed to continuously improving our platform to better serve your needs, and will forward your feedback onto our team for future improvements. Thanks for taking the time to leave your review! ### 48. Useful and relevant product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Impartner PRM?** The ability to customize the tool as per specific needs & implement processes that are unique to an existing program **What do you dislike about Impartner PRM?** A few elements of the user interface that cant be changed due to technical limitations **What problems is Impartner PRM solving and how is that benefiting you?** Being able to manage a program that involves multiple stakeholders & changing variables **Official Response from Stephanie Arnel:** > We’re glad to hear that you find our platform useful and appreciate the customization options that allow you to tailor the tool to your specific needs. We understand your concerns regarding certain user interface limitations. Your feedback is important, and we continually strive to improve the user experience based on input like yours. If you have any additional feedback or need support, don’t hesitate to get in touch! Thank you for your support! ### 49. Easy to use and very powerful too for segmenting your partners **Rating:** 5.0/5.0 stars **Reviewed by:** Phil R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Impartner PRM?** I like how user friendly the platform is. Its very easy to create custom tools that provide a unique experience for your Channel Partners **What do you dislike about Impartner PRM?** I think they can improve the dashboard functionality. It would be great if it was more intuitive when you click too and from a different deal. It would also be nice if it was as simple as editing deals like how clickup and pipedrive allow you to without having to always click into each deal specifically. Something like editing the content in a excel format would help me be more productive and edit multiple deals quickly. **What problems is Impartner PRM solving and how is that benefiting you?** It's helping me manage multiple channel partners under one roof. This allows me to stay on top of everyones unique deals. **Official Response from Nikki VanRy:** > We're glad to hear that you find Impartner user-friendly and powerful for segmenting your partners! We appreciate your feedback on the dashboard functionality and will forward onto our Product team for future improvements. Thanks again for taking the time to leave this feedback. ### 50. Sync with CRM is alright, support from Impartner nice, but **Rating:** 2.5/5.0 stars **Reviewed by:** Katharina K. | Partner Enablement Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2024 **What do you like best about Impartner PRM?** - Sync with CRM works - People are very friendly and react fast to our support questions - You can easily upload assets **What do you dislike about Impartner PRM?** - The Surface doesn't really look nice, website hardly adjustable **What problems is Impartner PRM solving and how is that benefiting you?** -Deal Regs can be placed -Assets can be provided to partners **Official Response from Stephanie Arnel:** > Thank you for your feedback! We’re glad to hear that our CRM sync, friendly support, and asset upload features are working well for you. We understand your concerns about the user interface and appreciate you bringing this to our attention. We’re committed to improving our platform, and your insights will help us prioritize enhancements. I've shared your notes with our Support team to ensure we can create a better experience for you. Thank you for being part of the Impartner community! ## Impartner PRM Discussions - [What Is Impartner Co-Branded Collateral?](https://www.g2.com/discussions/3755-modules) - 1 comment, 2 upvotes - [What is Impartner PRM?](https://www.g2.com/discussions/impartner-prm) - 1 comment, 2 upvotes - [Why don't you have better reporting capability to output data that is captured on your platform?](https://www.g2.com/discussions/37601-why-don-t-you-have-better-reporting-capability-to-output-data-that-is-captured-on-your-platform) - 2 comments, 1 upvote - [Modules](https://www.g2.com/discussions/modules-ded8bb26-e3e6-47c6-8ccc-7b5493939060) - 1 comment, 1 upvote - [Modules](https://www.g2.com/discussions/modules-36a94716-1d2d-448d-b30d-264ae5b4c70e) - 1 comment, 1 upvote - [View Impartner PRM pricing details and edition comparison](https://www.g2.com/products/impartner-prm/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-08+12%3A51%3A05+-0500&secure%5Bsession_id%5D=c6f19973-3d5a-419b-95e4-3e95ee777341&secure%5Btoken%5D=76d2b3b1a7e6b9ece8c5cbd78dd5d1b8525257f7cef57e6d167e3036978effdc&format=llm_user) ## Impartner PRM Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Airtable](https://www.g2.com/products/airtable/reviews) - [Amazon Redshift](https://www.g2.com/products/amazon-redshift/reviews) - [Amazon S3 Glacier](https://www.g2.com/products/amazon-s3-glacier/reviews) - [Apify](https://www.g2.com/products/apify/reviews) - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - [Azure Cognitive Search](https://www.g2.com/products/microsoft-azure-cognitive-search/reviews) - [Azure OpenAI Service](https://www.g2.com/products/azure-openai-service/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Canvas](https://www.g2.com/products/canvas-2025-06-27/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Clearbit](https://www.g2.com/products/clearbit/reviews) - [Cornerstone](https://www.g2.com/products/cornerstone-cornerstone/reviews) - [Credly](https://www.g2.com/products/credly/reviews) - [Crossbeam](https://www.g2.com/products/crossbeam/reviews) - [Docusign](https://www.g2.com/products/docusign/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - [Microsoft](https://www.g2.com/products/microsoft-2025-10-29/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Microsoft Dynamics Integration](https://www.g2.com/products/microsoft-dynamics-integration/reviews) - [MongoDB](https://www.g2.com/products/ibm-mongodb/reviews) - [MySQL](https://www.g2.com/products/mysql/reviews) - [Openai](https://www.g2.com/products/openai/reviews) - [Oracle Eloqua](https://www.g2.com/products/oracle-eloqua/reviews) - [Oracle Sales Cloud](https://www.g2.com/products/oracle-sales-cloud/reviews) - [PartnerTap](https://www.g2.com/products/partnertap/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - [Sage](https://www.g2.com/products/sage-2026-03-09/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Smartsheet](https://www.g2.com/products/smartsheet/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Stripe](https://www.g2.com/products/stripe-agentic-workflow-stripe/reviews) - [Syncari](https://www.g2.com/products/syncari/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [ZOHO CRM CONNECTOR](https://www.g2.com/products/zoho-crm-connector/reviews) ## Impartner PRM Features **Control** - Role-Based Permissions - Opportunity Management - Recognized Escalation **Platform Basics** - Lead Management - Content Management - Group and User Management **Account Mapping** - Common overlaps - Mapping Segmentation - Account Mapping Playbook **Campaign Execution** - Email Marketing - Search Marketing - Web Syndication Management - Social Media Management - Events - Microsite Management **Partner Discovery** - Competitive Discovery - Social media discovery - Content-Based Discovery **Agentic AI - Secure Email Gateway** - Proactive Assistance **Reporting** - Campaign Performance - Partner Performance - Fund Tracking **Partner Collaboration** - Brand Messaging - Offer Management - Catalog Management **Platform - Partner Relationship Management (PRM)** - Individual Portals - Content Repository - Revenue Tracking - Cross-System Integration - Workflow Automation & Notifications - Onboarding, Training & Certifications - Payouts & Global Compliance - Partner Discovery & Recruitment - Incentive Management - Recognized Escalation - Dashboards & Reporting - Marketing Tools - Deal Management **Analytics** - Conversion Tracking - Customer value tracking - ROI Measurement **Agentic AI - Partner Relationship Management (PRM)** - Adaptive Learning - Autonomous Task Execution - Proactive Assistance - Natural Language Interaction **Integrations** - Data warehouse Integration - CRM Integration - Account-Based Marketing Software Integration **Additional Features** - Partner Engagement ## Top Impartner PRM Alternatives - [ZINFI Unified Partner Management (UPM)](https://www.g2.com/products/zinfi-unified-partner-management-upm/reviews) - 4.9/5.0 (697 reviews) - [PartnerStack](https://www.g2.com/products/partnerstack/reviews) - 4.7/5.0 (905 reviews) - [Unifyr](https://www.g2.com/products/unifyr-unifyr/reviews) - 4.4/5.0 (496 reviews)