G2

Verified User in Primary/Secondary Education

Mid-Market (51-1000 emp.)

8/10/2026

"Hurry Helper: Simple, Reliable Ticket Tracking with Great Support"

5/5

What do you like best about Hurry Helper Workorder Ticketing?

It is not too complex, but still provides all the core functionality that we need for our daily operations. We used another platform previously that did not work well for tracking and reporting, but Hurry Helper gives us and our employees clear insight into open tickets, and makes it easy to manage/assign/report all the IT issues and facilities/cleaning/repair requests that come in. We also looked at some other platforms that were much more complicated (and more expensive) and we landed on Hurry Helper over 2 years ago and love it. It offers SSO for our staff and full data exports, has been reliable (uptime), and the tech support is always eager to help us explore the best ways to use the system. Review collected by and hosted on G2.com.

What do you dislike about Hurry Helper Workorder Ticketing?

Potentially more custom reporting features could be useful. We can build our own with Excel outputs, but if these were built in, it might be cool. Review collected by and hosted on G2.com.

What problems is Hurry Helper Workorder Ticketing solving and how is that benefiting you?

We have greatly improved our responsiveness to work orders. Before adding Hurry Helper, the old system was so bad that most people emailed, texted, or stopped us in the hall to report problems. Of course, that led to a lot of dropped balls where we did not get to things promptly (if at all). The new system is so easy to use that everyone has adopted it, and it helps us stay responsive to our employees' concerns. Review collected by and hosted on G2.com.