G2

Tom P.

Senior Site Reliability Engineer II

Mid-Market (51-1000 emp.)

5/15/2023

"Amazing support! Effective Bot Protection and Ease of Use."

5/5

What do you like best about HUMAN Sightline Cyberfraud Defense?

The product installation process is direct and adaptable, accommodating various infrastructural types and simplifying the decision-making process for tailoring it to our organization's needs.

The system's dashboards and reporting are meticulous, facilitating access to essential data for investigative purposes or leadership metrics.

The revolutionary 'Human Challenge' feature significantly surpasses the user-friendliness of a conventional CAPTCHA. This innovative challenge system instills confidence during deployment, reassuring us that users will have a seamless approach to resolving challenges autonomously if they encounter a blockage.

The support system is also impressive, providing immediate assistance through slack instant messaging. The ticketing system helps us track tickets seamlessly without having to go through the troubles of a traditional ticketing system...what a bonus! Review collected by and hosted on G2.com.

What do you dislike about HUMAN Sightline Cyberfraud Defense?

The dashboard data isn't exactly real-time. When an attack happens, and we don't have the incoming data, we have to rely on customer service or someone on the support team to provide additional information.

Sometimes the dashboard doesn't load properly, but nothing like a refresh that'll fix it...it's a little annoying.

When downloading access logs, it may take some time if the time range is over a certain amount of days, it could take a few minutes for the download to be ready.

14 Day retention of dashboard data - Review collected by and hosted on G2.com.

What problems is HUMAN Sightline Cyberfraud Defense solving and how is that benefiting you?

PX Bot Defender is instrumental in monitoring and directing the ongoing automated traffic attempting to interact with our client sites and services, with intentions that range from beneficial to harmful. It eliminates the need for constant manual interventions and adjustments to investigate traffic patterns. It gives us a peace of mind that the automated blocking is doing its job and that the customer service is top notch.

In industries like ours [ticketing], it helps maintain fairness by preventing bots from monopolizing limited-edition product purchases, enhancing customer satisfaction and brand perception. Review collected by and hosted on G2.com.