![Lizeth M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lizeth M.") LM Lizeth M. Revenue Assurance Analyst Enterprise (\> 1000 emp.) 5/26/2026 "Ticket management and centralized support with automations that enhance the experience" 4.5/5 What do you like best about HubSpot Service Hub? What I like most about HubSpot Service Hub is the ability to centralize ticket management and customer service on a single platform. It allows for efficient tracking of each case, improves response times, and maintains organized communication with customers. Additionally, the automations, knowledge base, and satisfaction surveys help optimize support, enhance the customer experience, and gain valuable insights for continuous improvement. Review collected by and hosted on G2.com. What do you dislike about HubSpot Service Hub? What I like least about HubSpot Service Hub is that some advanced features are limited to higher-tier plans, which can increase costs for growing teams. Additionally, the initial setup of certain workflows and automations may require time and adjustments to fully align with business processes. In some cases, customizing reports or tickets may not be as intuitive without prior experience, although once set up, the system operates efficiently. Review collected by and hosted on G2.com. What problems is HubSpot Service Hub solving and how is that benefiting you? HubSpot Service Hub solves the lack of organization and follow-up in customer service by centralizing all requests in a ticketing system. Previously, it was difficult to have visibility of the status of each case or maintain consistent communication. With Service Hub, it is possible to follow up in real-time, automate responses, and prioritize requests, which improves resolution times and the customer experience. Additionally, it allows for the identification of trends and opportunities for improvement through reports and satisfaction surveys. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 inviteAI Translated See what 2823 reviewers think of HubSpot Service Hub 4.4 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/hubspot-service-hub/reviews)