![Ashish P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashish P.")
AP

Ashish P.

senior technical support executive.

Mid-Market (51-1000 emp.)

8/23/2025

"HubSpot Service Hub has helped streamline our support operations significantly. ."

4/5

What do you like best about HubSpot Service Hub?

The ticketing system is easy to use and contains all the necessary client data, making it easier for users. Review collected by and hosted on G2.com.

What do you dislike about HubSpot Service Hub?

For the support section, it's a little bit difficult. because the client can not be searched without applying any filter. Additionally, the ticket is resolved by me, but if the ticket owner is changed, it would be difficult to find that ticket.it will be more useful for a sales team. Review collected by and hosted on G2.com.

What problems is HubSpot Service Hub solving and how is that benefiting you?

It can be integrated with multiple applications, as well as it will send reminder emails, and if there are any mentions in the ticket that it will also inform us through email.

This is missing in our old system. It helps us to get the follow-ups.

The main thing is that it provides an automation workflow and centralises all the customers' data and communication. Review collected by and hosted on G2.com.

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Rating Updated (5/29/2026)
Current UserValidated ReviewerIncentivizedSource: Seller invite

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4.4 out of 5 · Verified reviews from real users

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