![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services")
AF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

6/28/2023

"Intuitive interface and reliable customer service"

4/5

What do you like best about HubSpot Marketing Hub?

I've spent the last 6 months acquainting myself with Hubspot Marketing Hub after coming from 4 years of working with Pardot. Both use cases were largely for B2B email marketing. The two platforms are comparable in what they do, but I think Hubspot has the edge for a few reasons.

1) Intuitive interface: It's easy to master Hubspot tools. Whether you're just beginning with marketing automation, or you're a seasoned pro, you'll find the platform enjoyable to use.

2) Extremely accessible customer service: I borderline abuse the help chat. During business hours, I can usually reach a human within seconds. They're friendly, helpful, and always follow up on the more complicated tickets that have to be discussed with their backend team. This alone is a reason for me to never want to switch.

3) Ease of collaboration: I can't speak to Pardot's design tools, but with Hubspot, it's easy to bring in external designers to help us build exactly what we need. User permissions are easy to design in a cinch. Can't say the same with Salesforce products.

If you're looking to start using a marketing automation platform to start scaling or switch from a competitor, you likely won't regret it. Review collected by and hosted on G2.com.

What do you dislike about HubSpot Marketing Hub?

Not anything that's a dealbreaker for us, but I have a couple gripes:

1) Dark mode support for drag and drop emails: It's 2023, Hubspot. Can you please give us dark mode functionality in your email drag and drop builder so that our emails don't look terribly unprofessional in certain email clients?

2) Reporting could be more robust. Would love to report at a more granular level in a way that matches Salesforce functionality. Having to do reporting in two platforms (Hubspot and Salesforce) makes it hard to see marketing's impact throughout the entire funnel.

The Hubspot team knows that there are tons of great ideas in the community forum. Please start to prioritize the ones that are receiving a lot of support. Review collected by and hosted on G2.com.

What problems is HubSpot Marketing Hub solving and how is that benefiting you?

Hubspot Marketing Hub allows us to market to our customers at scale and at ease. The plugins allow us to be more productive and tune our marketing efforts to be highly effective. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: Seller invite

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