# HR Plus Reviews **Vendor:** TriNet **Category:** [Core HR Software](https://www.g2.com/categories/core-hr) **Average Rating:** 3.9/5.0 **Total Reviews:** 465 ## About HR Plus HR Plus (formerly Zenefits) is an administrative services organization (ASO) solution from TriNet designed to help meet these challenges by offering small and medium-sized businesses dedicated HR and or payroll support combined with a modern, all-in-one technology platform. Our expert support can be more cost-effective than hiring an in-house HR team, and our unified technology provides a smooth experience for both leaders and employees. With HR Plus, you gain the expertise to navigate compliance, along with personalized support and scalable technology that helps save you time and money. ## HR Plus Pros & Cons **What users like:** - Users commend the **ease of use** in HR Plus, enjoying seamless access to essential information and tools. (12 reviews) - Users value the **easy onboarding** process in HR Plus, allowing for efficient employee integration and workflow management. (5 reviews) - Users value the **excellent customer support** of HR Plus, which enhances their overall experience and satisfaction. (4 reviews) - Users love the **easy access** provided by HR Plus, enabling efficient self-service for employees on multiple devices. (4 reviews) - Users value the **user-friendly payroll** system, appreciating its simplicity and efficient onboarding capabilities. (4 reviews) - Users appreciate the **user-friendly payroll management** of HR Plus, simplifying processes for small teams without unnecessary complexity. (4 reviews) - Easy Integration (3 reviews) - Easy Navigation (3 reviews) - Helpful (3 reviews) - HR Management (3 reviews) **What users dislike:** - Users find the **poor customer support** of HR Plus frustrating, citing long wait times and inefficient assistance from random reps. (8 reviews) - Users express disappointment over the **missing usability features** in HR Plus, limiting its overall effectiveness and convenience. (5 reviews) - Users express frustration over **payment issues** , including calculation errors and poor customer service responsiveness, significantly hindering functionality. (3 reviews) - Users express frustration over the **poor support services** of HR Plus, citing ineffective customer service and unresolved issues. (3 reviews) - Users often face **service delays** with HR Plus, experiencing long wait times and inefficient customer support interactions. (3 reviews) - Tax Issues (3 reviews) - Email Issues (2 reviews) - Employee Management (2 reviews) - Error Handling (2 reviews) - Hours Management (2 reviews) ## HR Plus Reviews ### 1. Efficient Yet Clunky at Times **Rating:** 3.5/5.0 stars **Reviewed by:** Sam K. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about HR Plus?** I find HR Plus pretty efficient and easy to navigate, making it straightforward to find what I need, such as pay statements, benefits, and information about holidays or PTO accrual. It's helpful in understanding my upcoming pay and reviewing pay statements for tax deductions. It's also pretty straightforward for tasks like insurance elections. Overall, I get transparency and the ability to self-service, finding information when I need it without waiting on others, and I haven't encountered too many speed bumps. **What do you dislike about HR Plus?** There are very small, clunky moments. It doesn't stop me from finding or doing what I'm trying to do. But there can be moments that I'll click something, and it might not click the way that I expected it to click. For instance, I get really annoyed when that little notifications button is still there. In different sized screens, making sure that it is marked unread doesn't always happen as streamlined as I would like. And other times, if I'm being navigated to a third party website, like for 401k benefits, there is a check mark to not have to see that window again. Even though I've checked it a million times, it still appears. Nothing too detrimental, just small, clunky things that are kind of annoying, but ultimately aren't a big deal. **What problems is HR Plus solving and how is that benefiting you?** HR Plus gives me transparency to benefits and pay info, allowing self-service and timely access. It's efficient and easy to navigate, helping me understand PTO, pay, and insurance elections without hassle. ### 2. Efficient HR Management with Minor UI/UX Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Elena P. **Reviewed Date:** February 02, 2026 **What do you like best about HR Plus?** I like the self-service portal in HR Plus, which allows employees to request leave, view payslips, and even update their information. The feature that gives each employee a unique username and password for secure login, accessible both on desktop and mobile, is particularly helpful. Additionally, the overall setup of HR Plus was pretty easy for my team. **What do you dislike about HR Plus?** The UI/UX and also self service portal enhancement **What problems is HR Plus solving and how is that benefiting you?** I use HR Plus to manage HR functions efficiently, solving employee management, payroll, and compensation issues. The self-service portal is great for employees to request leave, view payslips, and update info effortlessly, all accessible via desktop or mobile. ### 3. Trinet’s Intuitive UI and API Support Make Automation Smooth **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about HR Plus?** Trinet is easy to use and has one of the best UIs in the industry. Most importantly, it offers API support, which helps automation run smoothly. **What do you dislike about HR Plus?** User info is not that much detailed in UI **What problems is HR Plus solving and how is that benefiting you?** User Sync with Integration ### 4. Terrible customer service and engineering **Rating:** 1.0/5.0 stars **Reviewed by:** Danielle S. | Human Resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2025 **What do you like best about HR Plus?** It does payroll and manages our onboarding. **What do you dislike about HR Plus?** The customer service is abysmal. The engineering team is subpar. The technology fails. **What problems is HR Plus solving and how is that benefiting you?** it is creating more problems than solving ### 5. Easy to use platform **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle P. | National Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about HR Plus?** Very user friendly, no frills, just a simple payroll system **What do you dislike about HR Plus?** Could have had more usability features or if there were more features, they were not spelled out in detail. **What problems is HR Plus solving and how is that benefiting you?** It kept all of my payroll information in one place with no issues to access. ### 6. A great tool for smaller HR departments - or solo HR dept! **Rating:** 4.0/5.0 stars **Reviewed by:** Joy W. | Human Resources Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about HR Plus?** The interface is simple and clean and easy to navigate. It's user friendly for both the employer/admin and employees. I love that employees have the ability to interact with the portal autonomously to get the info they want and reduce the support requests for HR. **What do you dislike about HR Plus?** Zenefits would be perfect if only it had dedicated support reps assigned to customer accounts. The amount of time spent getting new/random customer service rep up to speed with the backstory and context for a question can be rather inefficient and frustrating. The implementation process took longer than originally estimated, but that's fairly common with company transitions to new programs. **What problems is HR Plus solving and how is that benefiting you?** Zenefits solves the problems associated with a single person HR department at a smaller company. It allows me to provide more robust support to employees by the readily available access to their employee portal. It save me time wasted on data entry by allowing employees to make their own changes (adress, marital status, tax withholdings, etc.) ### 7. Doesn't cover all W2 **Rating:** 0.0/5.0 stars **Reviewed by:** Raam S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2023 **What do you like best about HR Plus?** Neat UI. Easy Navigation but is incomplete product **What do you dislike about HR Plus?** While Zenefits may be a recognizable name in the payroll service industry, it has unfortunately fallen short in covering all aspects of W2 functionalities. My most pressing disappointment with this service is the inability to send donations directly from my pay check. This might seem like a minor issue for some, but for employees who are committed to charitable donations, this proves to be a considerable inconvenience. Rather than having the streamlined process of automatic paycheck donations, employees are left with the cumbersome task of writing their own manual checks. So, there's the added wait time to file taxes, after which they will only then receive a tax credit. In today’s fast-paced digital age, where many payroll providers offer more advanced and holistic features, this seems like a missed opportunity by Zenefits. For any employer who's prioritizing the complete satisfaction of their employees and wishes to have a comprehensive payroll system in place, I'd advise looking elsewhere. **What problems is HR Plus solving and how is that benefiting you?** payroll services ### 8. Absolute atrocious service - worst in the industry - run... **Rating:** 0.0/5.0 stars **Reviewed by:** John G. | Founder / CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2023 **What do you like best about HR Plus?** The technology is fine. It works. It is semi-intuitive **What do you dislike about HR Plus?** The service is so atrocious it is abhorrent. The literally blow off meetings, ignore emails, gaslight and clearly have zero accountability internally. Literally pissing in the wind trying to work with them. **What problems is HR Plus solving and how is that benefiting you?** It is not solving any - it is causing issues.. We are leaving because they cannot respond to emails and don't show up to meetings. They literally cannot even file 940/941s effectively and their ASO services is inept. ### 9. Where do I start? **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2023 **What do you like best about HR Plus?** The UI isn't half bad which will now change due to the TriNet acquisition. **What do you dislike about HR Plus?** - Support ticket response times. It took them 11 months to get back to us on a tax issue. - Lack of decent support at all. - Not being able to pull certain reports that only support can. - Certain integrations don't run well, like the Google calendar one. - Loads of issues with FSA + HSA contributions not being added properly. - Countless tax issues. We are a full service business and they are consistently late with tax payments that we always get notices from states. **What problems is HR Plus solving and how is that benefiting you?** Payroll & Benefits. ### 10. Probably the worst piece of software I have ever used **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about HR Plus?** It's not an understatement. They got our 401k enrolled incorrectly. Payroll was wrong the first few weeks. Integrations break with updates (still not fixed after multiple open cases), we've had several customer success managers, one of which was let go and we were never notified of who the new one is. Support cases sit for days on end and are closed with no resolution or comments. What should take 5 minutes takes 3 escalations and a week to figure out. I have no idea how they retain clients with this level of incompetence. **What do you dislike about HR Plus?** Bugs. Lots of bugs. Releases break things without notification to us so we end up calling in and learn that the recent release broke an integration or broke something else in the UI. We have an employee on leave and we have to actually email one person the same wage amounts to put for every single payroll period that the person is out. Manually. 3 days before payroll. They are a software company and we have to actually manually email a person the same information everytime. There is so much wrong I don't think there is enough room in this long format text box. **What problems is HR Plus solving and how is that benefiting you?** Trinet only creates more problems. ## HR Plus Discussions - [Are there any offers to Companies that are impacted due to Covid?](https://www.g2.com/discussions/32829-are-there-any-offers-to-companies-that-are-impacted-due-to-covid) - 1 comment, 1 upvote - [How can I add more than one account to my direct deposit?](https://www.g2.com/discussions/how-can-i-add-more-than-one-account-to-my-direct-deposit) - 2 comments, 1 upvote - [Is Zenefits secure?](https://www.g2.com/discussions/zenefits-is-zenefits-secure) - 2 comments - [Does Zenefits do payroll?](https://www.g2.com/discussions/does-zenefits-do-payroll) - 2 comments - [View HR Plus pricing details and edition comparison](https://www.g2.com/products/trinet-hr-plus/reviews/hr-plus-review-375484?section=pricing&secure%5Bexpires_at%5D=2026-05-23+01%3A55%3A19+-0500&secure%5Bsession_id%5D=3a1fd258-11cd-474e-8763-6b34d161d5fc&secure%5Btoken%5D=fa8e2af43e6eca1b8f2c60f0a36cb0f83cd1061a58439eaf7201742b842f2045&format=llm_user) ## HR Plus Integrations - [Okta](https://www.g2.com/products/okta/reviews) ## HR Plus Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Automation** - Process Automation **Platform Basics** - Interoperability - Performance **Performance reviews** - 360 Reviews - Customizable Forms - Review Status Tracking **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Platform Data** - Visualization - Platform Search - Alerts and Notifications **Goals** - Goal-Setting - Company Goals And OKRs **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Generative AI** - AI Text Summarization **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Platform Content** - Automation - File Sharing - Content Library **Feedback** - Continuous Feedback - Requesting Feedback - 1-On-1 Meetings - Public Praise **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Data** - Dashboards And Reports - Historical Data **Generative AI** - AI Text Summarization **Platform** - Customization - Integration APIs - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Agentic AI - Performance Management** - Multi-step Planning - Natural Language Interaction **Mobile Time Tracking** - Time Tracking **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Platform** - Reporting - APIs / Integration - Performance and Reliability - Mobile User Support - Offline **Workforce Management Platform Features** - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Workforce Analytics - Self-Service Capabilities ## Top HR Plus Alternatives - [Paycom](https://www.g2.com/products/paycom/reviews) - 4.5/5.0 (4,314 reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,179 reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (5,230 reviews)