--- title: HR Plus Reviews meta_title: 'HR Plus Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 467 reviews by the users' company size, role or industry to find out how HR Plus works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 467 scale: '5' date_modified: '2026-07-17' parent_category: name: HR url: https://www.g2.com/categories/hr --- # HR Plus Reviews **Vendor:** TriNet **Category:** [Core HR Software](https://www.g2.com/categories/core-hr) **Average Rating:** 3.9/5.0 **Total Reviews:** 467 ## About HR Plus HR Plus (formerly Zenefits) is an administrative services organization (ASO) solution from TriNet designed to help meet these challenges by offering small and medium-sized businesses dedicated HR and or payroll support combined with a modern, all-in-one technology platform. Our expert support can be more cost-effective than hiring an in-house HR team, and our unified technology provides a smooth experience for both leaders and employees. With HR Plus, you gain the expertise to navigate compliance, along with personalized support and scalable technology that helps save you time and money. ## HR Plus Pros & Cons **What users like:** - Users appreciate the **ease of use** of HR Plus, enjoying seamless access to essential employee information and services. (12 reviews) - Users value the **easy onboarding** process of HR Plus, allowing efficient workflow management and prioritization of tasks. (5 reviews) - Users value the **excellent customer support** of HR Plus, enhancing their overall experience with the platform. (4 reviews) - Users appreciate the **easy access** of HR Plus, enabling seamless self-service for various employee needs. (4 reviews) - Users appreciate the **user-friendly payroll system** of HR Plus, simplifying onboarding and payroll management. (4 reviews) - Users appreciate the **user-friendly payroll management** of HR Plus, simplifying processes for small teams without unnecessary complexity. (4 reviews) - Easy Integration (3 reviews) - Easy Navigation (3 reviews) - Helpful (3 reviews) - HR Management (3 reviews) **What users dislike:** - Users find the **poor customer support** of HR Plus frustrating due to slow response times and inadequate assistance. (8 reviews) - Users feel HR Plus lacks **usability features** , missing out on essential functionalities and detailed guidelines for effective use. (5 reviews) - Users often face **payment issues** with HR Plus, including miscalculations and unresponsive customer service that complicates payroll management. (3 reviews) - Users express frustration with the **poor support services** of HR Plus, highlighting inefficiencies and unresolved issues. (3 reviews) - Users face significant **service delays** with Zenefits, experiencing frustratingly long wait times and inefficient support processes. (3 reviews) - Tax Issues (3 reviews) - Users express frustration with **email issues** , highlighting poor responses, unresolved mistakes, and lack of accountability from support. (2 reviews) - Employee Management (2 reviews) - Error Handling (2 reviews) - Hours Management (2 reviews) ## HR Plus Reviews ### 1. Easy to use and some great features. **Rating:** 4.5/5.0 stars **Reviewed by:** Rob C. | CEO, Wireless, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2015 **What do you like best about HR Plus?** Zenefits made it incredibly easy to get up and running with hiring, onboarding, medical/dental/vision, and workers comp insurance. I prefer to spend my time focused on the business - not administrative tasks - and Zenefits made this really easy. I also like the integrations. I'm using zenpayroll and the integration with zenefits is super easy. **What do you dislike about HR Plus?** I'd like the document management to work a bit better. I love the idea of using the platform to manage the documents and signing, but it doesn't quite work the way I'd like yet. I'm using docusign - it would be great if zenefits could integrate with that for offer letters, confidentiality and IP agreements, consulting agreements, etc. **What problems is HR Plus solving and how is that benefiting you?** Onboarding and HR management. ### 2. Great for standard HR/benefits. More sophisticated set up required handholding **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2016 **What do you like best about HR Plus?** Very simple user interface. Very straightforward to select benefits, tax withholding, and other standard HR-related transactions. **What do you dislike about HR Plus?** Had tried to set up direct deposit to split across accounts and that was not supported online at the time. Needed support to get it set up for me. **What problems is HR Plus solving and how is that benefiting you?** Basically manage and streamline HR processes and forms in one place. ### 3. Organization at your fingertips **Rating:** 5.0/5.0 stars **Reviewed by:** Debbie H. | Accounting & Office Administrator, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2015 **What do you like best about HR Plus?** Zenefits has proved to be simple and user friendly. The on-boarding process is amazing. We were doing all on-boarding manually and it was a difficult process. Zenefits has allowed us to be organized and better time keepers. I highly recommend this system to any small business! Working for a small business means you wear many hats and this system has made a huge difference. **What do you dislike about HR Plus?** The only issue we had was with a few of our documents uploading. Worked the issues out and moved forward. **What problems is HR Plus solving and how is that benefiting you?** Central location for all employee information, pay, benefits, length of service. Also having the ability to create custom reports. ### 4. Disappointing outcomes **Rating:** 0.0/5.0 stars **Reviewed by:** Jonathan H. | Investor & Consultant, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2015 **What do you like best about HR Plus?** Initially was attracted to (a) low cost (of course...), (b) clean user interface, and (c) document management features. **What do you dislike about HR Plus?** My "specialist" seemed to be learning on the job, and provided inaccurate information multiple occasions. I can forgive errors, but not when it results in my employees not having health benefits. This alone is reason for me to switch providers, but add to that slow support response times and a number of obvious software bugs and you get a picture of a company that is trying to grow too fast. **Recommendations to others considering HR Plus:** Really kick the tires, and interview your specialist before committing. If you are a start-up, I would not recommend starting with Zenefits; it will cost you far more time than you have to waste. **What problems is HR Plus solving and how is that benefiting you?** Was looking for health benefits administration along with general HR workflow support around hiring/firing processes. ### 5. One stop shop for payroll and benefits **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2016 **What do you like best about HR Plus?** Zenefits is an easy, idiot proof one stop spot for small biz payroll and benefits **What do you dislike about HR Plus?** Sometimes getting assistance is difficult, if you have more involved HR things it can become hairy **What problems is HR Plus solving and how is that benefiting you?** Payroll and benefits handling for our medium sized business ### 6. fine but nothing game-changing **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2016 **What do you like best about HR Plus?** simple interface that's easy to use, easy to understand, all in 1 place **What do you dislike about HR Plus?** bad customer service, messed up our benefits, tried to pass the buck **What problems is HR Plus solving and how is that benefiting you?** self service benefits ### 7. Zenefits has been mostly good for me **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2015 **What do you like best about HR Plus?** Ease of use - don't have to jump thru many hoops to get things done. **What do you dislike about HR Plus?** Early on, when I started my current position, there was an issue with my commuter benefits mastercard - it didn't arrive and I had to call once (twice, maybe) to get one sent. **What problems is HR Plus solving and how is that benefiting you?** I don't understand the question - are you asking about what *my* business does or my use of Zenefits? My use of Zenefits has been purely as a user, and its one of the easiest HR-type systems I've ever used. ### 8. Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2015 **What do you like best about HR Plus?** The UI is extremely clean and intuitive. **What do you dislike about HR Plus?** Zenefits does not offer some of my favorite insurance options, such as Kaiser Permanente for medical benefits and VSP for vision benefits. **Recommendations to others considering HR Plus:** Zenefits takes the guess work out of managing high-quality medical, vision, dental, and commuter benefit packages for your employees. It's extremely easy for employees to sign up and use. If you don't have the bandwidth to manage insurance benefit packages internally, I highly recommend using Zenefits. **What problems is HR Plus solving and how is that benefiting you?** We work in the HR benefits space too, but focus on benefits like employee recognition and vendor/retail discounts. ### 9. Straight forward **Rating:** 4.5/5.0 stars **Reviewed by:** Steven H. | Fellow, Private Equity and Global M&A Program, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2015 **What do you like best about HR Plus?** Very clean and straightforward UI and experience. **What do you dislike about HR Plus?** We just got it, so there's nothing at the moment. **Recommendations to others considering HR Plus:** One stop shop for HR. **What problems is HR Plus solving and how is that benefiting you?** Consolidated resource for all of HR. ### 10. My employees work hard and I like to give them a great HR experience. Zenefits was not it. **Rating:** 0.0/5.0 stars **Reviewed by:** John G. | Principal Architect & CEO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2015 **What do you like best about HR Plus?** Cheap. Cost about $40/mo per employee for admin fees including Time and Attendance, Payroll, and health plan management fees (FSA, etc). **What do you dislike about HR Plus?** No accountability, buggy platform, poor support. **Recommendations to others considering HR Plus:** My employees work hard and I like to give them a great HR experience. Zenefits was not it. **What problems is HR Plus solving and how is that benefiting you?** Our experience was horrible migrating from a PEO to Zenefits for HR management. Specific issues: Time and Attendance never synced to payroll correctly causing very unhappy employees. They pushed lots of manual time and attendance calculations (overtime) for each payroll period to us. Medical and dental employee deductions didn’t sync when we employees selected insurance from Zenefits. This caused high then low payrolls (and they got shorted on cash the way healthcare is tax deductible when “make up” deductions we’re made). Also, the worst part was the buying insurance through them. We signed up with them on January for an April migration. They neglected gathering key information which kept our employees without health insurance for 15 days after we canceled the previous service. They did make it retroactive…but employees had no insurance for 15 days…and complicated manual insurance submittals. They took no responsibility for their negligence and pushed all costs of their mistakes to us. Responsiveness: Their team typically responded the next day on the most urgent issues (rarely same day)…and normal issues required multiple follow-ups on our side to get updates. Not good for urgent payroll related issues caused by their sub-par reporting. We purchased ZenPayroll through them as their preferred payroll provider, but they provided no guidance on how to configure it with Zenefits. If you need cheap, Zenefits may fit the bill. If you want happy employees…run, don’t want from Zenefits. ### 11. Small Business Help **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2015 **What do you like best about HR Plus?** The conversion team was excellent during all of my conversion processes. I was very pleased with the whole process and would recommend this product to any small business wanting to centralize and organize their HR department. **What do you dislike about HR Plus?** There was really nothing that they could have improved - the one small glitch was a simple miscommunication and was fixed quickly. **Recommendations to others considering HR Plus:** Excellent conversion team and overall product. **What problems is HR Plus solving and how is that benefiting you?** Our on-boarding process was very disjointed and this product centralizes everything for me. I now only spend a couple of hours a month on HR whereas I was spending several hours a week doing the same thing. ### 12. Great experience so far **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen M. | Customer Success Manager, Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2015 **What do you like best about HR Plus?** Very user friendly! Easy to navigate benefits. **What do you dislike about HR Plus?** Nothing! It is a very straightforward interface. **What problems is HR Plus solving and how is that benefiting you?** Easy to keep track of the benefit programs I have enrolled in. ### 13. Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2015 **What do you like best about HR Plus?** Ease of set up, and how easy it is to log in and download information/documents that I need immediately. **What do you dislike about HR Plus?** Not sure there is anything I dislike. The product is easy to use and implement company wide. **What problems is HR Plus solving and how is that benefiting you?** Easy employee onboarding, easy to selected your health plan, and easy to download any information you need. ### 14. Incredible product, works exactly as it is supposed to **Rating:** 5.0/5.0 stars **Reviewed by:** Iba M. | Co-founder, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2015 **What do you like best about HR Plus?** Customer service, PTO, employee management **What do you dislike about HR Plus?** No aspect really, however would be great to have additional features for stock options **What problems is HR Plus solving and how is that benefiting you?** Benefits, employee management, HRIS ### 15. Easy to use HR Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2016 **What do you like best about HR Plus?** Simplicity of the service. Very easy to use and clean interface. **What do you dislike about HR Plus?** I don't really dislike anything about it. **Recommendations to others considering HR Plus:** Sure **What problems is HR Plus solving and how is that benefiting you?** N/A ### 16. Decent but basic **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2015 **What do you like best about HR Plus?** Very clean user face. Easy to use and all information is easily found. **What do you dislike about HR Plus?** Not very detailed and very little functionality. The individual plans for medical don't show location, so offices tend to have a hard time finding the medical/dental/vision plans in their systems. Also, there is very little customer support offering **What problems is HR Plus solving and how is that benefiting you?** benefits ### 17. simple, concise view of all your compensation and benefits programs **Rating:** 4.0/5.0 stars **Reviewed by:** Gerald K. | Customer Success Manager, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2015 **What do you like best about HR Plus?** overall view of all of my benefits. Accessing my medical/dental info is quick and easy **What do you dislike about HR Plus?** would like additional functionalities like company wide reporting. That being said, I'm not as familiar with the software as others in the company. **What problems is HR Plus solving and how is that benefiting you?** As opposed to individual employees having to email Ops/HR for info, they can access the information quickly. ## HR Plus Discussions - [Are there any offers to Companies that are impacted due to Covid?](https://www.g2.com/discussions/32829-are-there-any-offers-to-companies-that-are-impacted-due-to-covid) - 1 comment, 1 upvote - [How can I add more than one account to my direct deposit?](https://www.g2.com/discussions/how-can-i-add-more-than-one-account-to-my-direct-deposit) - 2 comments, 1 upvote - [Is Zenefits secure?](https://www.g2.com/discussions/zenefits-is-zenefits-secure) - 2 comments - [Does Zenefits do payroll?](https://www.g2.com/discussions/does-zenefits-do-payroll) - 2 comments - [View HR Plus pricing details and edition comparison](https://www.g2.com/products/trinet-hr-plus/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+11%3A43%3A17+-0500&secure%5Bsession_id%5D=8b3018d3-36cb-4a7d-9f64-230ca80f05c4&secure%5Btoken%5D=0c8c9a6ad49ea64860c95f8e2ca1cfe7dd73376ce10e9ab242a6fe6591d8e01f&format=llm_user) ## HR Plus Integrations - [Okta](https://www.g2.com/products/okta/reviews) ## HR Plus Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Automation** - Process Automation **Platform Basics** - Interoperability - Performance **Performance reviews** - 360 Reviews - Customizable Forms - Review Status Tracking **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Platform Data** - Visualization - Platform Search - Alerts and Notifications **Goals** - Goal-Setting - Company Goals And OKRs **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Generative AI** - AI Text Summarization **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Platform Content** - Automation - File Sharing - Content Library **Feedback** - Continuous Feedback - Requesting Feedback - 1-On-1 Meetings - Public Praise **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Data** - Dashboards And Reports - Historical Data **Generative AI** - AI Text Summarization **Platform** - Customization - Integration APIs - User, Role, and Access Management - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Agentic AI - Performance Management** - Multi-step Planning - Natural Language Interaction **Mobile Time Tracking** - Time Tracking **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Platform** - Reporting - APIs / Integration - Performance and Reliability - Mobile User Support - Offline **Workforce Management Platform Features** - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Workforce Analytics - Self-Service Capabilities ## Top HR Plus Alternatives - [Paycom](https://www.g2.com/products/paycom/reviews) - 4.5/5.0 (4,623 reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,568 reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (5,997 reviews)