G2

Verified User in Hospitality

Mid-Market (51-1000 emp.)

12/16/2019

"Very good software for managing your hotel"

4.5/5

What do you like best about Hotellinx Cloud?

Has all the features one needs. Excellent customer service. I like the fact that the software allows me to tailor the features available for each user or user group. Also, I have never had downtime with the Hotellinx software. Review collected by and hosted on G2.com.

What do you dislike about Hotellinx Cloud?

There are some cheaper software options available (however, I don't think they are comparable). Also sometimes Hotellinx customer service was not available during weekends, but it looks like now they have fixed that. Review collected by and hosted on G2.com.

Recommendations to others considering Hotellinx Cloud:

I can't underline this enough - it is all about customer service. Also, pay attention to the ease of use. A property management system is used for hours and hours each day by the frontline staff so it needs to be easy to use. Review collected by and hosted on G2.com.

What problems is Hotellinx Cloud solving and how is that benefiting you?

I manage all the bookings, payments & operations of my three BnB's with the Hotellinx software. The issues I have had with some other software is that they lack features and they lack customer service. I am not the biggest hotel operator but in the end, I also need solid software and service. With some of the biggest software vendors (e.g., Oracle) I get the idea that they do not really care about my business. Review collected by and hosted on G2.com.