![Marc N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marc N.")
MN

Marc N.

Founding Partner, Head Corporate 

Hospitality

Enterprise (\> 1000 emp.)

11/30/2025

"Streamlined Hotel Operations with Room for Improvement"

5/5

What do you like best about HotelFriend?

I love using HotelFriend to centralize and automate our daily hotel operations, as it encompasses a wide array of functions such as reservations, room assignments, housekeeping schedules, guest communication, and payments all from a singular dashboard. This streamlines our processes, significantly reducing manual labor, speeding up check-ins, and enabling us to respond more swiftly to guests. The platform ensures that our team remains aligned, especially during busy periods, and that nothing falls through the cracks. I find that it eliminates many of the manual and time-consuming tasks that used to bog us down. By integrating reservations, housekeeping, front desk tasks, and guest communication into one cohesive system, we avoid juggling multiple tools or relying on handwritten notes. I appreciate how the automation reduces errors during busy check-ins, and the real-time room status updates facilitate smoother departmental coordination. I particularly like how easy it is to manage all operations within a comprehensive dashboard that updates tasks instantly. This improves our team’s organization and enhances guest services. Moreover, HotelFriend's communication tools are exceptional, as they keep all guest requests, messages, and updates centralized, allowing our team to respond promptly. The platform also excels in housekeeping coordination, as it saves considerable back-and-forth communication by keeping everyone updated on room readiness and status. Overall, HotelFriend effectively reduces daily bottlenecks and frees up more time for us to focus on guest experience rather than administrative tasks. Review collected by and hosted on G2.com.

What do you dislike about HotelFriend?

Sometimes the system feels a bit slow during peak hours, and a few settings could be more customizable. Adding flexibility in reports and giving the mobile app a smoother workflow would make it even better. It would be helpful to have more personalized notification control and a quicker way to adjust rates on the go. A more polished user experience would also make daily tasks even smoother. Review collected by and hosted on G2.com.

What problems is HotelFriend solving and how is that benefiting you?

I use HotelFriend to centralize and automate hotel operations, reducing manual work and errors. It streamlines reservations, room assignments, and guest communications, enhancing team coordination and improving guest services. Review collected by and hosted on G2.com.

Show More

Validated ReviewerSource: Organic

See what 10 reviewers think of HotelFriend

4.7 out of 5 · Verified reviews from real users

[
Read all reviews
](https://www.g2.com/products/hotelfriend-2023-09-21/reviews)