Hostfully as a white label property management booking software solution serves well in allowing multiple properties to be listed and properly accessed internally with universal and global rules, settings, and customization in place. Integration with 3rd party partners extends capabilities and can enhance a business with automation and extended services. Editing/changing reservation information, adding/removing/editing all line items including custom manually entered ones per reservation is incredibly helpful. Custom template notifications for management, consignment owners, and guest renters with trigger settings is terrific. Livechat support has been very helpful at times, though not always available. Review collected by and hosted on G2.com.
Weaknesses include:
1. no place to take or store payment information.
2. no support for disputes or chargebacks (kicks out to payment processing partner)
3. no changelog history for when reservations are edited
4. Multiple glitch bugs remain unaddressed for long periods of time, specifically with regard to duplicate, triplicate, and quadriplicate automated entrees on line items - especially on older reservations or anytime an add-on is added/removed/changed internally... This has a high cost expense to me as a property manager as it destroys invoicing, paired with lack of a changelog history it has cost me tens of thousands of dollars in the past year alone.
5. No "archive" for past pipeline activities.
6. Add Ons section needs a complete rehaul - development team is aware of this and currently working on it. In relation to categories, sections, organization, upselling etc Review collected by and hosted on G2.com.
Thank you, Michael, for the detailed and candid feedback. We're glad to hear that Hostfully's flexibility, customization options, and integration capabilities have been valuable for managing your RV and trailer rental business. Features like editable reservation details and custom template notifications are designed to support exactly the kind of operational control you've described. We also sincerely appreciate your thorough notes on the areas where improvement is needed, especially around invoicing, changelog visibility, and the Add-Ons section. Your input is invaluable and has been shared with our team as we continue to improve the platform.
- The Hostfully Team