G2

Anderson S.

Product Manager

Small-Business (50 or fewer emp.)

9/23/2026

"24/7 AI Support That Saves Us Time and Answers Shoppers Instantly"

5/5

What do you like best about HighEngage?

Helps respond to our customers, 24/7. It saves us so much time on customer support. The AI answers everyday questions about order status, shipping, and returns instantly, even in the middle of the night. It gives our shoppers fast answers without forcing our small team to sit on live chat all day. Review collected by and hosted on G2.com.

What do you dislike about HighEngage?

As a Product Manager, I found matching the widget to our exact storefront design a bit tricky out of the box. Setting up the API to pull real-time shipping and order tracking data also required developer support. It's not completely self-serve if you want deep custom styling or dynamic backend integrations, so you will need engineering time put aside. Review collected by and hosted on G2.com.

What problems is HighEngage solving and how is that benefiting you?

Problems Solved:

1. Support team overload from answering routine shipping and order status questions manually.

2. Customer delays in getting real-time updates after making a purchase.

Benefits:

1. Automates everyday e-commerce queries automatically without human intervention.

2. Gives shoppers immediate visibility into their orders via live API tracking.

3. Frees up our team to focus on resolving high-priority, complex customer requests. Review collected by and hosted on G2.com.