G2

UA

Verified User in Arts and Crafts

Small-Business (50 or fewer emp.)

10/27/2021

"One of the best Shared Inbox / Support Platform"

4.5/5

What do you like best about Helpwise?

Excellent support platform that provides shared email accounts, consolidated inbox from multiple channels and support ticketing. It also includes a live support chat widget as one of the channels. Helpwise can completely replace traditional help desk applications with a more modern and streamlined system. Review collected by and hosted on G2.com.

What do you dislike about Helpwise?

I use other shared inbox software and this is one of the few that does not have software yet. I think this is a shame because I would like to be able to access Helpwise from my computer desktop (Mac/Windows) Review collected by and hosted on G2.com.

Recommendations to others considering Helpwise:

Helpwise is an excellent customer support and shared inbox platform. I also use Loop Email which I prefer in some ways (has software) but I really like the clean design of helpwise. I'm thinking of using it a lot for some of my projects. Review collected by and hosted on G2.com.

What problems is Helpwise solving and how is that benefiting you?

I use Helpwise mainly to manage the flow of email received on my various mailboxes. The aesthetics and the way of allocating emails is just great. Review collected by and hosted on G2.com.