G2

Alex T.

COO @ www.ROLO.chat/iOS - iPhone early beta out now

Small-Business (50 or fewer emp.)

11/8/2020

"A great customer support app, with even greater customer support!"

5/5

What do you like best about Helpwise?

The Helpwise system is easy and intuitive to setup and use, and we have already created an SOP around its usage. Its integration with Jira is really important for us to minimize the steps needed to go from support questions to solutions. The customer support has been excellent - Responsive and quick to make improvements to the system based on my feedback, often with same day rollout! Review collected by and hosted on G2.com.

What do you dislike about Helpwise?

The one thing missing so far (which I have been told will come in the near future), is the ability to manually create support tickets in the system, for those that did not come through one of the regular channels. Review collected by and hosted on G2.com.

Recommendations to others considering Helpwise:

If you would like a customer support desk platform that is affordable and easy-to-use, with integrations with Jira, then it's hard to beat Helpwise! Review collected by and hosted on G2.com.

What problems is Helpwise solving and how is that benefiting you?

Helpwise enables our team to all manage a single email inbox, responding to customers and assigning tasks or questions to our development team via Jira (which is great so that they don't need to learn another platform). Review collected by and hosted on G2.com.