![June W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "June W.") JW June W. Creative Director & Certified Web Consultant Small-Business (50 or fewer emp.) 11/6/2020 "Excellent Product & Customer Service" 4.5/5 What do you like best about Helpwise? I've used many ticket systems with the shared inbox concept, including FreshDesk and Help Scout. Helpwise is definitely the winner. What I love the best is their customer service. They genuinely care about user input. We report glitches or send feature enhancement requests, and suddenly to our surprise, they are implementing our ideas! It is an amazing experience. Customer Service far exceeds Help Scout in my humble opinion, even though Help Scout blogs on this topic a lot. Their software is great too! Review collected by and hosted on G2.com. What do you dislike about Helpwise? Truthfully, their CONTACTS section can use some improvement, which they are already working on. I know they can only improve so many things at a time, and I know they will get to it ASAP because I've seen MANY improvements rollout since I've started using Helpwise. Other than that, we love everything about the software. It used to be difficult to search emails for keywords but that was fixed and then further enhanced. So I'm all smiles! Review collected by and hosted on G2.com. Recommendations to others considering Helpwise: Try the trial and you will see how easy it is to setup and use! Also reach out to their support chat if additional help is needed. Review collected by and hosted on G2.com. What problems is Helpwise solving and how is that benefiting you? Team can collaborate on incoming client requests for one brand and on incoming orders in another brand. Same team so it helps! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic See what 178 reviewers think of Helpwise 4.6 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/helpwise/reviews)