SB

Steven B.

Small-Business (50 or fewer emp.)

9/16/2020

"Incredible Team with an Impressive Product"

5/5

What do you like best about Helpwise?

Helpwise is a great command center for client care & support. After our first login, we immediately saw the potential. Looking for a more cost-effective solution for our current provider (Zendesk), we were happy to find Helpwise. Even more of a surprise was the team heading Helpwise. Always ready to help and listen to suggestions, which sealed the deal after my first interaction. Not to mention, integrations, chat, personal boxes, and so much more. Helpwise has everything we were looking for at a reasonable price point. Review collected by and hosted on G2.com.

What do you dislike about Helpwise?

Well, there is not much to say here. Everything I needed I have requested, and it has been implemented relatively quickly, which is incredibly surprising to experience. I have been working online for almost twenty years and never has any company implemented anything I thought would be useful until I found Helpwise. Review collected by and hosted on G2.com.

What problems is Helpwise solving and how is that benefiting you?

Well, to begin with, we are saving a ton of money. No more numerous GSuite accounts. Expensive Zendesk like solutions and on central war room to handle it all. Somewhere we lost the KISS (Keep It Simple Stupid) approach to things in our business and we were boating Saas' which we rained back with Helpwise. Review collected by and hosted on G2.com.

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4.6 out of 5 · Verified reviews from real users

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