Help Lightning Reviews & Product Details

I really appreciate Help Lightning for its ease of use, especially with any user on a cellular device, which makes it incredibly accessible. Over the past three to four years, Help Lightning has evolved significantly, making the setup process with customers much simpler than it used to be. This evolution shows how responsive and adaptive the service is to user needs. Help Lightning effectively addresses the challenge of viewing what a customer sees, thus allowing many on-site problems to be resolved without the need for sending a service technician, which I find to be a huge benefit and time saver. The feature of freezing frames and sharing screens is particularly useful and stands out to me. Additionally, the quality of feedback provided by Help Lightning contributes to its overall value, making it a service I would consider purchasing again due to its efficiency and the clarity it offers when assisting customers in technical troubleshooting. The reliability and effectiveness of the tool are evident, and it deserves a high recommendation, which I would rate as a nine out of ten. Review collected by and hosted on G2.com.

NA Review collected by and hosted on G2.com.

To our product, every single feature is useful, We use this application on a daily basis for every type of issues. This has led to fulfill our customer support and interactions suffessfully. We are very grateful for all the positive impacts of the application. Review collected by and hosted on G2.com.

The only feature we have not been able to use, apparently, due to a security limitation is the screensharing. Review collected by and hosted on G2.com.

Is very helpful with the assistance to the users Review collected by and hosted on G2.com.

The Quality of the video and the speed of download Review collected by and hosted on G2.com.

It makes easier to guide the users to perform troubleshooting on network devices avoiding technician visits Review collected by and hosted on G2.com.

Sometimes when the user needs to use the phone for another app, the call drops and the user needs to reopen the link Review collected by and hosted on G2.com.

healpthread keep the conversation alive untill the solution is found Review collected by and hosted on G2.com.

Wording on user side of process and connection /consistancy a little tough getting the call actually going Review collected by and hosted on G2.com.

It helps you to have a better approaching to the user´s issues Review collected by and hosted on G2.com.

I dont like the fact the programs needs to be opened and log in each time you need to use it Review collected by and hosted on G2.com.

It make things more visually and easy to see Review collected by and hosted on G2.com.

It takes a little while to download the video Review collected by and hosted on G2.com.

My go-to praise for Help Lightning is its sheer ease of use in launching a call. It doesn't require an app download and is literally just a click away. Connecting to a live expert via a video chat that comes with additional features and resources to resolve issues quickly and conveniently is vital for a top-notch customer experience. It ensures quick resolutions without the need to deal with AI or chatbots.

As a business and as a customer, not having to wait for someone to come on-site, but rather getting my issue resolved immediately, is the experience everyone needs. The platform's intuitive interface and robust capabilities make troubleshooting seamless. The clarity of the video and the ability to share visuals in real-time significantly enhances the support process. Help Lightning truly sets a new standard for remote assistance, making it an indispensable tool for any business aiming for efficient and effective customer support. Review collected by and hosted on G2.com.

Difficult to have any dislikes about a product that provides so much ease of use and improves the customer expereince. The support team is quick to respond to any issues or requests for improvement. Review collected by and hosted on G2.com.

Very user-friendly! Over the years, Help Lighting has been very innovative in its capabilities, trying to find outside the box ways of assisting in virtual support. It has been very helpful in completing tasks with our customers when we cannot be there in person. Review collected by and hosted on G2.com.

I have had difficulties connecting, especially with three or more people. Though, this has improved significantly! Review collected by and hosted on G2.com.

Live annotations features which is different from other apps Review collected by and hosted on G2.com.

Sometimes the connectivity drops because of signal so it seems it uses a high bandwidth

The data visuals on the admin platform are not very detailed Review collected by and hosted on G2.com.