BG
Berlin G.
Field Service/Phone Support Technician
Enterprise (> 1000 emp.)
Originally submitted 4/2/2021
"Great Expectations!"
What do you like best about Help Lightning?
Help lightning is a great platform that enhances my opportunity to connect with our customers in real time, utilizing state of the art troubleshooting that creates a positive and efficient customer service experience. Review collected by and hosted on G2.com.
What do you dislike about Help Lightning?
Sometimes visual clarity is challenging. Review collected by and hosted on G2.com.
Response from Tim Tyrell-Smith of Help Lightning
Thank you Berlin for the video review! So glad to hear that Help Lightning helps you be more precise in solving problems for your customers. Achieving successful repairs at a lower cost sounds like a win to us. Your customers are lucky to have you - we're glad to be a part of toolbox!