G2

Anthony C.

Network Administrator

Mid-Market (51-1000 emp.)

7/14/2021

"HelloID; Interesting name, best decision made"

5/5

What do you like best about HelloID?

First off their customer service is amazing, we have been working with their team for a while now and they still amaze me with their speed and how helpful they are. Secondly, the product works great, they maintain it on a regular basis, and have custom scripts to import with 90% of the work done for you. I have implemented scripts from their GitHub integration, as well as a few scripts of my own. Easy to do, and amazing to see in action. The audit reports work great, I can see who did what, when, and if it worked. The fact that I can sign into the dashboard outside of my domain, see audits, make changes, and get results is mind-blowing. Review collected by and hosted on G2.com.

What do you dislike about HelloID?

Some issues on upgrades cause you to have to reboot the service on the DC, but honestly not a major deal. I just created a task to restart the service nightly, not really needed, but I just wanted to be covered.

Some of the features make perfect sense to use but are hard to explain to an end-user that is not tech-savvy. For example, in account creation, there is the option to have the account expire, which is easy to understand what it does, but apparently not, we have had to remove this option from our script as our HR department would mess this up. Not an issue with the product, more of an issue with the department.

It can take a while to hear back from a rep if you are working on something, as many people are moving over to HelloID now. But when they do get back to you, they are helpful and make sure you get the answers you are looking for. Review collected by and hosted on G2.com.

Recommendations to others considering HelloID:

Train your end-users to understand the functions of what each part does, it will help with a lot of the headaches you could encounter. Review collected by and hosted on G2.com.

What problems is HelloID solving and how is that benefiting you?

We wanted our HR department to create users easier, with a notification sent to them upon success. We also utilized the ability to have our field techs do password resets, account unlocks, and more without directly touching Active Directory. This helps in minimizing the chance of someone messing up in AD, something that I am definitely happy to have. Review collected by and hosted on G2.com.