I like that HeiDesk centralizes requests, facilitates ticket tracking, and allows me to organize pending cases while maintaining a record and traceability of each technical support activity. It also helps me organize tasks and improve attention and response times. Its visual aspect and graphics are very good. The initial setup was too easy: I just had to read and choose which modules to apply or display according to the category I handle. It has everything I need for my area, works correctly, and offers many more functionalities and improvements than the product we used before. Review collected by and hosted on G2.com.

I like everything about HeiDesk Review collected by and hosted on G2.com.