HCSS Reviews & Product Details

I love the customer service provided by HCSS. It is unmatched across any industry. Regardless of the time or day, I can always get through to them, whether I have a simple question or a complex problem. This consistent reliability offers tremendous peace of mind. Additionally, I appreciate HCSS's user interface, which is incredibly user-friendly. It’s intuitive and cohesive, allowing me to easily navigate between different forms and fields. This ease of use makes it efficient to jump across different apps and effectively use the software, enhancing my productivity. Review collected by and hosted on G2.com.

I believe that some aspects of the reporting and cost detail type data could be improved. While the Insights feature is valuable, it does not always provide the in-depth drill downs that we need. We often find ourselves needing custom reports to meet our specific requirements. Additionally, the initial setup of HCSS was somewhat challenging for us due to having to work through multiple implementation groups. This made the implementation process a bit rocky before we managed to get a solid group in place. Review collected by and hosted on G2.com.

All of the HCSS services we have make getting information from the field to the main office and back again flow so easily. With Heavy Job and Mobile it makes getting the time in from the field so easy. When we first had our Foreman use mobile some people were hesitant because they were so use to paper. Not long after the switch every single Foreman I ask, said they were never going back! They prefer HJ Mobile as they can enter time and check quantities right in the palm of their hand.

We also use Heavy Bid which has really helped to streamline out bidding processes.

FH Paschen also uses Dispatcher and E360 for equipment. Before HCSS we were using just excel to track everything, making it impossible to get any real data out of it. Dispatcher helps us keep track of the location of equipment but E360 helps track the maintenance. Not only that, but with E360 it is helping us save money by making sure repairs are happening under warranty instead of our mechanics jumping the gun and doing repairs that should have been covered by warranty. With the history it stores, it's also helped us make business decisions on when we need to get rid of a machine or not.

Lastly, the HCSS team is always top notch when you need help with anything, on any product. Review collected by and hosted on G2.com.

The only thing I have disliked recently is how the Billing for Field/Mobile/maintenance is being invoiced and sent to us. We used to get an invoice for the License and All the maintenance at one time. The last few months we get 1 bill here and there with different periods of maintenance making it hard for us to figure out where it needs to get charged so we can process the invoice. We have many groups and different states who use it so its just made it harder to process that, but otherwise the actual HCSS software is great! Review collected by and hosted on G2.com.

HCSS really pays attention to what we need and works with us to improve their tools. Their team treats us as partners, not just users, and that makes a big difference. Every year at UGM, professionals get together to share ideas and influence the next round of features. Being part of those discussions always reminds me that our feedback truly drives the innovation. Review collected by and hosted on G2.com.

Historically, many HCSS products were developed as standalone tools. While each served its purpose well, the lack of built-in integration created some inefficiencies and required manual effort to connect systems and data across the organization.

In recent years, however, HCSS has clearly prioritized platform unification. With more solutions moving to the web, we're seeing a stronger push toward a fully integrated ecosystem. This shift has significantly improved usability and data flow across projects, and it’s clear the company is headed in the right direction. Review collected by and hosted on G2.com.

The level of customer service is unmatched!

Taking advantage of UGM allows you to speak with experts who understand the product the best. Furthermore, hearing from other customers allows you to understand how other companies are using certain features. Bring your ideas and engage with like-minded users of the product. Review collected by and hosted on G2.com.

One of the hardest struggles with HCSS adoption is getting the nuisances or "particulars" customized. It would be great to get more interaction from HCSS to understand how our company operates and further exploring our challenges. Review collected by and hosted on G2.com.

HeavyBids is an amazing product. It has helpful tools to make bidding efficient and precise. You can deep dive into every little detail of your bid down to specific fringes and really break out your overhead costs. The overall size of the software can be intimidating but HCSS makes it easy to use and have lots of classes to help train you on the software. Their support team is the best support you’ll ever get on any software period. Review collected by and hosted on G2.com.

The field products are really expensive for what you get.

They sell the field software as a cost tool but it’s still all “estimated” your actual costs are different and usually found in your accounting software.

They are taking everything to web versions and my experience is that it always is worse. Plus if you lose internet you don’t have access to your work.

They sell that the software “talks” to each other but it really doesn’t do that well. Review collected by and hosted on G2.com.

This is an end user-friendly system. Customer support is easy and always available. Safety meeting is more of a data collection and sorting easier for when we need to find something. Review collected by and hosted on G2.com.

We have had issues with refreshing content and adding new employees with them still not showing up after updates, refreshing, and double check everything is in working order.

Overall, not MSHA friendly. When training is documented, only one person's name can be on the form. You can't have a meeting with a list of employees that were "trained". So, it is one meeting at a time filling out a PDF and then restart for another person that was trained (CFR 30 Part 46.9). This also includes specific verbiage we have to have in training documentation, which is why we have to fill out the PDF (CFR 30 Part 46.9 (b) (4)).

Incident Investigation: Forms can't be customized to our needs. We investigate all citations we receive from MSHA. MSHA comes to visit our mine site at minimum 2 times a year by congress. So, unlike OSHA, we see our inspectors and receive minor citations frequently.

Our goal for this software was to eliminate having to repeat tasks or have multiple excel sheets to keep track of our data. We are still using excel because HCSS is not meeting all of our MSHA needs. Review collected by and hosted on G2.com.

Obviously technical support is second to none, not just for a software firm, but any commercial product. The ownership the employees take in my challenges and issues is a big relief that helps me feel like my problems will get solved. The ongoing efforts to integrate products also helps me do my work one time. Review collected by and hosted on G2.com.

My only concern is the third party entities that HCSS is integrating with seem to be 50/50 on real usefulness vs. another check mark on the list. Review collected by and hosted on G2.com.

Once my foremen have been educated on how to properly enter time for labor, equipment, and materials, HeavyJob has significantly reduced my data entry/rework of entering information into a spreadsheet that my foremen have previously written down on their progress sheet. I'm able to spend more time analyzing the data than entering it. Review collected by and hosted on G2.com.

Garbage in garbage out. If the information being entered into the timecards is not accurate or correct, it can be time consuming to correct it. However, like with anything there's a learning curve. There also, does not appear to be a good way in HeavyBid to set up a Unit Price structured bid. Review collected by and hosted on G2.com.

Very well done and easy to navigate. Inspection process is very smooth. Review collected by and hosted on G2.com.

During a safety inspection, if you find a problem, you must submit the inspection, refresh and then make your corrective action. Review collected by and hosted on G2.com.

The best thing has to be their support. 24-7 365 days a year. Review collected by and hosted on G2.com.

All the old employees are gone! It's nice to see fresh faces though. Review collected by and hosted on G2.com.