Honestly, the biggest thing for us is how much it's cut down on the daily grind for our IT team. Stuff like password resets, app access requests, onboarding and offboarding - it just handles all of that on its own. The knowledge base is something else too, it actually keeps itself updated based on real tickets and interactions, so we're not constantly maintaining it manually. And what really surprised us was the proactive side of things - it catches and fixes issues before anyone even files a ticket. That alone has made a noticeable difference in downtime. great product! Review collected by and hosted on G2.com.

Not a lot not to like honestly. The reporting could be a bit more flexible, but that's really minor in the grand scheme of things. Review collected by and hosted on G2.com.