G2

Danny F.

IT help desk analyst

Enterprise (> 1000 emp.)

3/23/2026

"Harmony Frees Us from Manual Tasks and Improves the IT User Experience"

5/5

What do you like best about Harmony?

I like that Harmony frees me up from repetitive manual tasks, so I can focus on the bigger problems that need to be solved and deliver a better IT user experience for our users. Review collected by and hosted on G2.com.

What do you dislike about Harmony?

At the moment, there are a few quality-of-life features that would make Harmony even better. For example, it would be really helpful to have a notification system within the Harmony portal that alerts us when a user responds to our tickets. Another simple feature Harmony is missing is the ability to edit a response within a ticket after it’s been posted. Review collected by and hosted on G2.com.

What problems is Harmony solving and how is that benefiting you?

Harmony helps us handle laptop lockouts and app access requests, reducing repetitive tickets. It also lets us triage tickets through an on-the-go approval process. There have been times when users were locked out of Okta or their laptop outside of IT hours, and Harmony was able to reset the user’s password, provide detailed instructions, and get them back into the system and working, instead of having them wait until morning for IT support. This frees up a lot of our time and gives users a much better experience during a stressful situation. Review collected by and hosted on G2.com.