G2

Vaibhav S.

Senior Engineer

Enterprise (> 1000 emp.)

4/21/2022

"Happy Ticket manager HappyFox"

4.5/5

What do you like best about HappyFox Assist AI?

1. It's AI-powered, hence most of the things are easy to go.

2. It has a very good integration with slack and MS Teams.

3. HappyFox Assist AI is quite capable of handling redundant situations by its own, using the internal knowledge base set.

4. Consideration of messages and converting same to ticket, mainting every information shared for that link between bots and non-bots. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Assist AI?

1. Pricing, it should be a bit lower.

2. Query connection with the knowledge base should be optimized, as for some scenarios the total turnaround comes as non-acceptance by the user.

3. Few open sources should be integrated to train the model as per the requirement. Review collected by and hosted on G2.com.

Recommendations to others considering HappyFox Assist AI:

There are a lot of scopes where algorithms can be optimized to make this product robust and faster. Review collected by and hosted on G2.com.

What problems is HappyFox Assist AI solving and how is that benefiting you?

1. Automating the ticketing system and handling user support using AI. Hence it's saving a lot of manpower.

2. Highly available service which can be catered anytime anywhere.

3. Redundant things where support is required, doesn't come as an overhead.

4. Reusability of the knowledge base, so that team can focus on the pieces of the support where actually humans are required. Review collected by and hosted on G2.com.