G2

Jeremy J.

Technical Account Manager

Small-Business (50 or fewer emp.)

3/1/2022

"GuideCX is a great PM platform solution with lots of customization to fit your needs"

5/5

What do you like best about GUIDEcx?

I like how easy it is to navigate the UI and find things. When utilizing a PM platform, you want to save time and churn by organizing steps and making sure all necessary parties involved with that project are aware of those steps clearly and concisely. I also enjoy automated emails for this reason. I also appreciate how GuideCX allows templates for easy project planning for multiple projects. Review collected by and hosted on G2.com.

What do you dislike about GUIDEcx?

Interacting with some of the features can be laggy or unresponsive at times. It would be great if it could be a little snappier. Having hover tooltips on potentially vague features or menu items would also be helpful to determine if navigating to that spot is where your intent is. I wish there were more features around color-coding. This would make it easier to spot tasks on a project that already has many tasks to manage. Review collected by and hosted on G2.com.

Recommendations to others considering GUIDEcx:

If your organization requires better time management amongst your team regarding onboarding or project management, you should consider GuideCX. To get the most out of the platform, you will want to make sure either yourself or your manager takes the necessary time to learn the platform thoroughly and utilize all features. Review collected by and hosted on G2.com.

What problems is GUIDEcx solving and how is that benefiting you?

Benefits include solving organizational problems with onboarding customers to our product and lists of action items that need to be completed quickly for all parties involved. I'm also saving tons of time, reducing churn on the responsibility of tasks, and delegating resources to complete our projects promptly. GuideCX has also strengthened relationships between managers and teams by eliminating confusion regarding project timelines and action items. Review collected by and hosted on G2.com.

Response from Elan Maynez of GUIDEcx

edit

Thank you for your review, Jeremy!

You'll be happy to hear that there are some great things in the works that will enhance those features that can get laggy. As far as your other feedback, I've passed it on to our product team to consider with future enhancements!

Thank you again for your feedback. We are excited to continue helping you solve organizational problems with onboarding your customers!