G2

Verified User in Hospitality

Mid-Market (51-1000 emp.)

1/20/2018

"My experience of using Gustware"

4.5/5

What do you like best about Guestware Select?

Its very user friendly and is a great tool to be used in hospitality. I love the interface and is quite easy to navigate. Generates scheduled reports. These reports efficiently provide management with a daily overview of hotel service operations and exceptions. Managers receive and view trending information on their mobile device. Interactive data visualization dashboards make it fast and easy to explore valuable service data. Review collected by and hosted on G2.com.

What do you dislike about Guestware Select?

The only problem i found with guestware is that it does not offer two way communication with my customers, as in i cannot initiate a conversation or chat with the guests. Review collected by and hosted on G2.com.

Recommendations to others considering Guestware Select:

Its one of the best products out there. Automates optimizing staff task assignments ensuring guest issues are resolved in a timely manner. Intelligently schedule preventive maintenance to efficiently deliver a flawless guest room while protecting the building owner’s capital. Gives guests the flexibility to communicate directly with your service team via their mobile devices. Review collected by and hosted on G2.com.

What problems is Guestware Select solving and how is that benefiting you?

A great tool to track our customers, their special dates and helps us understand the mix. Its a great resource for inter departmental communication for the team. Systematically capturing and documenting all guest issues empowers the service team to respond, monitor, and resolve all issues before the guest leaves the hotel. It is the perfect tool managers need to succeed in this mission-critical operation and keep the service team’s activities organized. Review collected by and hosted on G2.com.