I really like the transparency GrooveHQ has given our team. It lends a lot of accountability to all team members and ensures the clients get responded to quickly. We can also track the stats on how quickly clients are getting responded to and how quickly they're getting resolutions. It's been a real game changer for our company. Setting up inboxes is as easy as creating an email address, and it's really easy to add users and everything. Review collected by and hosted on G2.com.

It's glitchy a lot. We'll sign in and it looks like we're responding to tickets, but they'll be open or they'll be out of order or it'll be really slow. Review collected by and hosted on G2.com.