![Katie F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katie F.")
KF

Katie F.

Vice President Operations

Small-Business (50 or fewer emp.)

4/28/2026

"Game-Changer for Team Transparency with Minor Glitches"

4/5

What do you like best about GrooveHQ?

I really like the transparency GrooveHQ has given our team. It lends a lot of accountability to all team members and ensures the clients get responded to quickly. We can also track the stats on how quickly clients are getting responded to and how quickly they're getting resolutions. It's been a real game changer for our company. Setting up inboxes is as easy as creating an email address, and it's really easy to add users and everything. Review collected by and hosted on G2.com.

What do you dislike about GrooveHQ?

It's glitchy a lot. We'll sign in and it looks like we're responding to tickets, but they'll be open or they'll be out of order or it'll be really slow. Review collected by and hosted on G2.com.

What problems is GrooveHQ solving and how is that benefiting you?

I use GrooveHQ as a shared email inbox for team transparency and accountability, enabling quick responses and coverage with transparent notes. It helps us track response times and resolutions, enhancing client interactions. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite

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4.6 out of 5 · Verified reviews from real users

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