# Grayscale Reviews **Vendor:** Paylocity **Category:** [Candidate Relationship Management Software](https://www.g2.com/categories/candidate-relationship-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 505 ## About Grayscale Grayscale is the #1 AI-powered engagement platform, tailor-made for high-volume hiring and onboarding. Our AI assistant, Gracie, enhances candidate relationships while automating repetitive tasks—transforming hiring from a transactional process into a competitive advantage. With Grayscale, enterprise companies like Hersheys, Avis Budget, and QuikTrip achieve 30%+ faster time-to-fill, 50%+ less candidate ghosting, and save 12+ hours per requisition. Unlike point solutions that add to tech stack bloat, our platform can replace 3-4 tools while integrating seamlessly with your existing ATS. Designed for high-volume hiring and built to handle extreme volume surges, Grayscale helps teams navigate hiring whiplash with context-aware AI that maintains meaningful candidate engagement throughout the entire journey—from the first hello to successful onboarding. ## Grayscale Pros & Cons **What users like:** - Users appreciate the **ease of use** of Grayscale, enjoying its user-friendly features and accessibility for communication. (193 reviews) - Users value the **seamless communication** Grayscale provides, enhancing engagement and simplifying the recruitment process. (151 reviews) - Users find **candidate communication via text** significantly more effective and efficient compared to traditional emails. (114 reviews) - Users appreciate the **time-saving features** of Grayscale, facilitating quick, efficient communication with candidates. (103 reviews) - Helpful (97 reviews) - Users value Grayscale for its **time-saving capabilities** , allowing quick communication with candidates and efficient message management. (84 reviews) - Integrations (79 reviews) - Automation (78 reviews) - Easy Access (63 reviews) - Communication Efficiency (54 reviews) **What users dislike:** - Users face **messaging issues** with Grayscale, experiencing errors and delays that clutter their notification system. (95 reviews) - Users find the **missing features** in Grayscale limit effective communication and complicate bulk messaging tasks. (31 reviews) - Users find the **candidate management process cumbersome** , especially when handling large lists and duplicates frequently. (23 reviews) - Notification Issues (21 reviews) - Scheduling Issues (21 reviews) - Integration Issues (20 reviews) - Users often face **technical issues** with Grayscale, like frequent logouts and notification delays, affecting their workflow. (19 reviews) - Difficulty (18 reviews) - Login Issues (16 reviews) - Text Limitations (15 reviews) ## Grayscale Reviews ### 1. The benefit is there **Rating:** 2.5/5.0 stars **Reviewed by:** Josh N. | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Grayscale?** The benefit is there, there is definitely a use case for the Grayscale platform. If it weren't for being so involved with other tools that provide the same or similar functionality, I would be more inclined to utilize the services. **What do you dislike about Grayscale?** Our configuration limits some of the features that I think would be the most beneficial. Specific user groups would be helpful to limit which teams have access to what information. **What problems is Grayscale solving and how is that benefiting you?** Currently, it doesn't solve a problem, for me. We utilize another platform that solves my ability to communicate via mass messaging. ### 2. Ease of use **Rating:** 4.5/5.0 stars **Reviewed by:** Claudia T. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Grayscale?** I love the ability to schedule future messages when there is no intiial response from a candidate in Recruiting. It is easy to schedule future messages with the use of nudges. Easily integrated to use with greenhouse, making it easy altogether to sync contacts. I sue this daily in my recruiting role and it has sure helped get ahold of candidates. **What do you dislike about Grayscale?** I currently enjoy all grayscale has to offer. **What problems is Grayscale solving and how is that benefiting you?** The ability to schedule nudge messages & have quick access to text templates previously created. ### 3. Awesome tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria S. | Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Grayscale?** I appreciate how it seamlessly integrates with our ATS, enabling us to access all previous text messages effortlessly. I also value its feature that allows us to create templates, making it easy for our recruiters to reach out with just a touch of a button. Customer support always responds timely. **What do you dislike about Grayscale?** I have nothing negative to say about Grayscale **What problems is Grayscale solving and how is that benefiting you?** Grayscale has addressed the communication gap between our candidates and new hires, enabling us to closely monitor the onboarding progress and expedite the hiring process. ### 4. Ease of use **Rating:** 4.5/5.0 stars **Reviewed by:** Fiona M. | Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2024 **What do you like best about Grayscale?** I like that you can schedule texts to go out at different stages of the interview process. **What do you dislike about Grayscale?** Right now, it double sends texts from the current recruiter as well as the person that is on the job. **What problems is Grayscale solving and how is that benefiting you?** Follow ups and confirmation texts. ### 5. Best resource we have added to our tech stack this year! **Rating:** 5.0/5.0 stars **Reviewed by:** Brooke S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Grayscale?** I love how seemingly the Chrome extension and notes function works. It's a time saver and a great way to build a quality candidate experience. **What do you dislike about Grayscale?** The minimal downside to this product. It was easy to install and easy to set up. **What problems is Grayscale solving and how is that benefiting you?** Candidates receive so many emails and spam that an interview request can get lost in their inboxes the text function really helps speed up the process and eliminate the issue of waiting for responses from both the candidate and the hiring team. ### 6. Simple and easy! **Rating:** 5.0/5.0 stars **Reviewed by:** karolina c. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Grayscale?** everything about greyscale has been easy and clear to use. I have not had any issues trying to get through what i need to do. I use it every single day, the ease of all of the features is wonderful. It was also very quick and easy to switch over to this system. **What do you dislike about Grayscale?** none, very good to use! Every issue I couldve had was my own user error **What problems is Grayscale solving and how is that benefiting you?** ease of communicating with the candidates. ### 7. Grayscale in American Airlines **Rating:** 4.0/5.0 stars **Reviewed by:** Ricardo P. | Talent System Senior Administrator , Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Grayscale?** A powerful solution to contact canddiates using text messages, friendly interface and flexibility to incorporate enhancenments **What do you dislike about Grayscale?** Integration with SF not using SF standard options **What problems is Grayscale solving and how is that benefiting you?** bidirectional text messaging with candidates **Official Response from Melissa Mandel:** > Thanks for the feedback Ricardo! While we are correctly integrating with SAP SuccessFactors, we know there are limitations with what is available via the API. We would love to meet with you to explore further and we can pass along your feedback to the SAP SF product teams as well! ### 8. Great experience - very helpful for recruiting! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Grayscale?** Response time from candidates is much quicker via text than via email. **What do you dislike about Grayscale?** I wish there were more automation capabilities. **What problems is Grayscale solving and how is that benefiting you?** Response time from candidates is much quicker than responses via emial. ### 9. Greyscale is making my processes so much easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Alison W. | Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Grayscale?** Grayscale is wonderful! It is helping me improve candidate communication and it was so easy to use and easy to implement too. I use it every day and there are a lot of wonderful features like bulk messaging, sticky numbers, and follow up reminders. I am really enjoying using this patform. **What do you dislike about Grayscale?** The only downside I have with Grayscale is that when sending a link from Calendly or another platform through Grayscale, it does not link the interview to our ATS. **What problems is Grayscale solving and how is that benefiting you?** Grayscale is helping with automation and is helping me elimnate more redundant tasks like reminders. ### 10. Grayscale Review **Rating:** 4.5/5.0 stars **Reviewed by:** Megan L. | Recruiter, Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Grayscale?** Grayscale is easy to use and effective to integrate at work **What do you dislike about Grayscale?** sometimes grayscale gets pinned to the browser **What problems is Grayscale solving and how is that benefiting you?** interview scheduling and communication ### 11. Streamlines the Process **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Grayscale?** I like that the texting process is streamlined. I love that I have it linked to my Google Business account and it follows me where ever I go and that it updates real time. **What do you dislike about Grayscale?** There is not one thing that I can say that I dislike about Grayscale! **What problems is Grayscale solving and how is that benefiting you?** Grayscale allows me to stay connected with my candidates in office, on the go, and also works seemless with my ATS. ### 12. Grayscale - A great way to keep candidates engaged! **Rating:** 5.0/5.0 stars **Reviewed by:** Taryn G. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Grayscale?** The automations that you can set up to send interview reminders to candidates. **What do you dislike about Grayscale?** Sometimes the automations don't copy the templates correctly, but not a big deal! **What problems is Grayscale solving and how is that benefiting you?** We often have issues with candidates losing interest through out the interview process and the automations help keep them engaged! It is also a nice personal touch when they recieve an automated text from us wishing them good luck on their interviews! ### 13. Grayscale Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Grayscale?** Grayscale integrates easily onto each candidate's profile and offers helpful drip texting until candidates respond. **What do you dislike about Grayscale?** Scheduling integrations with Calendly/Greenhouse are not as complete as they could be. While grayscale allows users to click calendly links, it doesn't reflect scheduling in Greenhouse **What problems is Grayscale solving and how is that benefiting you?** Candidate reponsiveness over grayscale is stronger than purely emailing them. ### 14. Just did some texting and review college's previous messages. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Grayscale?** It was easy to use. My question was already asked and answered. **What do you dislike about Grayscale?** I don't know if the message auto populates to our candidate profile. Would be nice if it did. **What problems is Grayscale solving and how is that benefiting you?** I am new to this process. I think texting would be better than the current emailing. Not much different though. ### 15. Super easy to use and effective tool in a recruitment setting. **Rating:** 5.0/5.0 stars **Reviewed by:** Sam H. | Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Grayscale?** I like the automations to make tailored messaging go out to people at different stages every-day of when I would normally make contact. Setting up in Chrome was easy and integrates well into Success Factors. **What do you dislike about Grayscale?** I dislike that the notifcation system is not prominant like a desktop pop-up. **What problems is Grayscale solving and how is that benefiting you?** Automation and tracking of messages sent out to candidates in the recruitment process. ### 16. Super convenient and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Grayscale?** Grayscale makes text communications with possible candidates/leads super simple and the chrome extention is a serious time saver! **What do you dislike about Grayscale?** I don't like that the chrome extension doesn't always load correctly. **What problems is Grayscale solving and how is that benefiting you?** It saves me so much time in my day and makes text communications with candidtaes so easy. ### 17. Grayscale is easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Grayscale?** I like that Grayscale offers me the benefit of communicating with all of our candidates in a simple and efficient manner. Texting is a very efficient way to communicate with candidates. **What do you dislike about Grayscale?** I wish I had more visibility with Grayscale. I have to go in and check to see if any candidates have messaged me instead of just easily getting notified. Pretty sure I have my notifications on but idk if it always works. I probably just need to recheck the settings. **What problems is Grayscale solving and how is that benefiting you?** It can send automated reminders to candidates and also help me better communcate with candidates in an efficient manner. ### 18. A very help full tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Nikkita D. | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Grayscale?** I find that I am saving time when contacting candidate at all steps of the process. Once I created all of my templates it became so simple to use. I like that I can automate some of my messages which is a great way to make sure everyone has been 'talked" to. I also like that it is intergated into the system that I already use. **What do you dislike about Grayscale?** I do wish there was a way to input the correct time zone when sending remainders for scheduled interviews. **What problems is Grayscale solving and how is that benefiting you?** Grayscale is helping to stay in commuincation with candidate and saving time while doing so. ### 19. This could be so much better **Rating:** 2.0/5.0 stars **Reviewed by:** cameron c. | Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Grayscale?** Being able to add candidates that are searchable **What do you dislike about Grayscale?** I wish there was a group chat feauture for bigger companies. There could be a button to send multiple texts to multip candidates at the same time. Especailly if we sending the same message over and over again. **What problems is Grayscale solving and how is that benefiting you?** none so far. ### 20. A great time saver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Grayscale?** Ease of use, frequency of use. I typically send out over 200 messages in a week. That is a great time saver. **What do you dislike about Grayscale?** Once you set up the name and number, you cannot make changes. Also, some times the person is in there more than once and I would like the capability to delete the ones that I don't need. **What problems is Grayscale solving and how is that benefiting you?** It is a time saver and not having to call everyone. ### 21. Seamless process that helps making my job easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Jazmine Lynn M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2024 **What do you like best about Grayscale?** The ease of use makes completing my job so much easier. It is easy to learn and navigate for new employes and has all the information needed to view prospects and candidates in one space. **What do you dislike about Grayscale?** I haven't found any issues regarding Grayscale as of yet. **What problems is Grayscale solving and how is that benefiting you?** Grayscale makes it easy to view and conatct prospects who may be a fit to our employment needs. ### 22. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ali G. | Recruiting Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2022 **What do you like best about Grayscale?** I love the reminder option, easy way to tag co workers, and the ease of viewing candidate documents and updates. **What do you dislike about Grayscale?** My only complaint is maybe simplifying some steps, such as when you make a shared employee and it feels a little clunky to get through the process of having them show under another office. Other than that, no complaints! **What problems is Grayscale solving and how is that benefiting you?** It provides a one-stop-shop for myself, recruiters, and other co workers to be able to view all info neccesary to get a new candidate on board. ### 23. the integration of every candidate is very easy to follow. just search and it will appear no hassle. **Rating:** 5.0/5.0 stars **Reviewed by:** Mark N. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2024 **What do you like best about Grayscale?** very user friendly and the searching of candidate is very easy. **What do you dislike about Grayscale?** I haven't found any issue. and probably won't. **What problems is Grayscale solving and how is that benefiting you?** its solving the issue where we need to use different mobile number to send sms. ### 24. Great for Team Collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Grayscale?** I like that it is a texting platform. In today's day and age it is important to have a texting option. Additionally, text messages sent by one person, can be seen by the rest of the team. It creates a seamless transition for teams who do not work in the same office but need to reach out to the same candidates. **What do you dislike about Grayscale?** Unfortunately, it logs you out a lot. When you need to log in multiple times in a week, it can be a pain. **What problems is Grayscale solving and how is that benefiting you?** Grayscale provides an additional way to contact potential candidates. In a day where everyone is flooded with multiple emails in a day, an email reaching out to schedule an interview can easily be lost. Grayscale makes it easy to text someone directly from the same page you are viewing their applications. ### 25. Great tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Dawn L. | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Grayscale?** Grayscale reaches out to my applicants before I have a chance to! I get responses and interviews through Grayscale. **What do you dislike about Grayscale?** Setting up the emails is a little cumbersome at first. Once you get used to it it's very easy. **What problems is Grayscale solving and how is that benefiting you?** I can track my candidates much bvetter now ### 26. Easy and safe **Rating:** 5.0/5.0 stars **Reviewed by:** Jilly M. | Store Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Grayscale?** Love the ability of check all messages in one place as well as the smooth integration with other platforms. I also find amazing that you can see older history with other employers **What do you dislike about Grayscale?** The app version is a bit confusing and despite selecting notifications on sometimes I don't get them on time. **What problems is Grayscale solving and how is that benefiting you?** I can get faster response from candidates ### 27. Easy and efficient to use. Preferred over Google Voice. **Rating:** 5.0/5.0 stars **Reviewed by:** Jade G. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Grayscale?** Templates and integration with greenhouse. Easy to use and understand. **What do you dislike about Grayscale?** Grayscale constantly signs out of Greenhouse, I would like to see this fixed so that I don't have to sign in and reload grayscale everyday. **What problems is Grayscale solving and how is that benefiting you?** Communication with the candidates, this is an easy way to automate responses and keep candidates updated with next steps. ### 28. Grayscale is a great way to sprinkle in touch points with your candidates! **Rating:** 5.0/5.0 stars **Reviewed by:** Mariam Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Grayscale?** The ease of use and how straight forward the UI is. Their customer support is also incredible and so responsive. **What do you dislike about Grayscale?** Lack of flexibility with reporting is a bit frustrating. **What problems is Grayscale solving and how is that benefiting you?** It solves candidate drop off. It allows us to stay engaged with the candidate throughout the process and gives the candidate another avenue to touch base with us. ### 29. Grayscale is a great tool for recruiting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Grayscale?** is a great way to text your candidates quickly and efficiently. The automated options are very beneficial. **What do you dislike about Grayscale?** I can't think of anything I dislike about Grayscale. **What problems is Grayscale solving and how is that benefiting you?** Contacting candidates via text on an easy platform helping with scheduling phone screens, interviews and follow-ups. ### 30. Time Saver! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Grayscale?** I love how easy and fast it is to communicate with our applicants. It has really saved me time as far as sending interview reminders (and increased the probability that they will remember the interview time). **What do you dislike about Grayscale?** For our company we all have to be assigned to everyone's "jobs" so that we can easily cover for each other if needed. Unfortunately this means we get EVERYONE'S grayscale messages and have to sift through to see if the message is for us or not. I wish there was an easy way to "turn on" our coverage so that we can get the other recruiters messages only if needed. **What problems is Grayscale solving and how is that benefiting you?** It is saving time and multiple steps. We don't have to keep track of who interviews when and who needs reminders. ### 31. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor E. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Grayscale?** The simplicity of it really allows for quick and awesome customer service. Very easy to navigate and understand the different tools we have to utilize. **What do you dislike about Grayscale?** Honestly can't think of anything to write here; it truly allows for excellenct service in my job role. **What problems is Grayscale solving and how is that benefiting you?** Really just allows for streamlined communication. Very quick and efficient. ### 32. Take your High-Volume hiring to the next level with Grayscale! **Rating:** 5.0/5.0 stars **Reviewed by:** Tomasz I. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Grayscale?** I have been working in hiring blue-collars all my life. First in small agencies, then in large companies like Amazon. The ability to quickly exchange messages via SMS with candidates is a game changer. Blue-collar hiring is completely different from white-collar hiring. Speed is of the essence here. Nobody has time to read emails. In the same way that instead of joining online meetings with a camera you simply go old-school and call directly on the phone. As well as the way the tool itself allows us to crunch our numbers in Grayscale, I really liked the company's customer approach. We have been given a dedicated account manager who is helpful and always available (thanks Sara!). **What do you dislike about Grayscale?** There was no such thing! Okay, maybe one - the implementation process could go smoother and faster. **What problems is Grayscale solving and how is that benefiting you?** It is providing our blue-collar candidates with much better experience. These are people that need different, more real-time approach and Grayscale gives it. ### 33. Grayscale is an awesome service that makes my days a lot easier **Rating:** 4.5/5.0 stars **Reviewed by:** Brianna R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Grayscale?** I love the scheduling with the templates I have already created. I can send out reminder texts days in advance which also helps with my numbers as well. We do not use other competitors! Thats how much we like grayscale! **What do you dislike about Grayscale?** I think the group bulk messaging can show a task below to let me know that all of the messages have been completed and sent out. And that if the messages that wre scheduled show immediatley per candidate as well. **What problems is Grayscale solving and how is that benefiting you?** It helps with scheduling candidates multiple days out so I do not forget. It helps remind the people I am recruiting of the interviews that they have scheduled with me. ### 34. Easy to use and manage your contacts. **Rating:** 4.5/5.0 stars **Reviewed by:** Brian S. | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Grayscale?** How easy it is to use and manage the contacts so you can reach many of your candidates at any time and track what messages they receive. **What do you dislike about Grayscale?** It does get a little messy when one person ends up having multiple entries in the system. **What problems is Grayscale solving and how is that benefiting you?** It let's me outreach and see who else is outreaching as well and what messages are being sent ### 35. Grayscale has been an amazing tool for my organization's recruiting function! **Rating:** 4.5/5.0 stars **Reviewed by:** Brooke M. | Lead Talent Acquisition Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Grayscale?** Grayscale makes texting candidates quick and easy, and has allowed us to automate a lot of our candidate communication which is so helpful. **What do you dislike about Grayscale?** There is not anything that I dislike about using Grayscale! **What problems is Grayscale solving and how is that benefiting you?** Grayscale helps my team be able to communicate with candidates quickly and easy and in a way that feels highly personalized, without having to use our personal cell phones or give out any of our own information! It always allows us to automate a lot of aspects of our process which is great. ### 36. Reduces communication time and candidate drop off rates! **Rating:** 4.5/5.0 stars **Reviewed by:** Danielle A. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Grayscale?** Grayscale really helps us stay connected with out candidates, allowing us to create more meaningful relationships. In addition, the integration with calendly and other scheduling tools helps to automate the scheduling process and reduce time to schedule, moving our process forward faster. **What do you dislike about Grayscale?** How slowly they have implemented their scheduling tool We have been awaiting the delivery of their scheduling tool, however, no one has listened to our request to demo and gain more info even though we are a current grayscale client. **What problems is Grayscale solving and how is that benefiting you?** Reducing candidate drop off after apply, reduction in time spent scheduling, reduction in time spent getting ahold of information and improves quality of relationships built between candidates. We have better relationships with candidates and it makes communication so much easier. We are able to stay in touch around the clock, set up automations and spend more time on important recruiting tasks vs admin tasks. ### 37. Recruiter's Best Friend **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Grayscale?** I'm able to contact a single candidate or send mass text to all applicants. **What do you dislike about Grayscale?** The notification sound is too soft. I would like it to be louder or a popup. **What problems is Grayscale solving and how is that benefiting you?** Being able to contact candidates without using my personal information. Mass texting candidates is very helpful. ### 38. Love using Grayscale **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor S. | Senior Talent Acquisition Recruiter, GTM , Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2023 **What do you like best about Grayscale?** The integration with Lever that allows multiple users to communicate with the same candidate makes for a streamlined onboarding experience. Having everything documented in the notes is a huge bonus that is not possible using apps like Zoom or Google Voice to text. **What do you dislike about Grayscale?** There is not much to dislike, sometimes the messages have a lag and I receive the email notificaiton before seeing the new message in the browser. Need to refresh often but other than that Grayscale does everything I need. **What problems is Grayscale solving and how is that benefiting you?** Getting into contact with candidates quickly. ### 39. Great Way to Text Candidates **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Grayscale?** I like that the entire team can see the text history and how easy it is to use. **What do you dislike about Grayscale?** I am a newer user and haven't found anything to dislike yet. **What problems is Grayscale solving and how is that benefiting you?** Issues with reaching candidates, makes my job easier. ### 40. Overall a good system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Grayscale?** Ease of use, good process for reporting and mass texting. Good for everyday texting. **What do you dislike about Grayscale?** Cannot think of anything that is negative **What problems is Grayscale solving and how is that benefiting you?** Makes mroe contact rather than phone calls, allows quicker response time. ### 41. Great Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Maximilian F. | Talent Partner - Early Careers, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Grayscale?** Being able to stay in touch with candidates and reach them quickly! **What do you dislike about Grayscale?** Nothing, it is a great product and happy to have! **What problems is Grayscale solving and how is that benefiting you?** Being able to reach candidates quickly! ### 42. user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Sharath G. | Senior Recruiting and HR Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Grayscale?** quickest way to reach candidates, everything **What do you dislike about Grayscale?** multiple phone numbers when you text a candidate **What problems is Grayscale solving and how is that benefiting you?** reducing the turn around time ### 43. Easy to use, Friendly Customer Service Team **Rating:** 5.0/5.0 stars **Reviewed by:** Nichole P. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Grayscale?** I like that the customer service team is always on top of any potential delays in service. If there is even the slightest chance the app isn't running up to standard, we get an email updating us as well as updates until it is resolved. **What do you dislike about Grayscale?** The only thing that we dislike about Grayscale is just the lack of automation abilities in terms of working in tandem with our current ATS. I don't believe that is solely a Grayscale issue though, that may be a Lever issue. **What problems is Grayscale solving and how is that benefiting you?** It does let us connect with candidates in a way that they respond to best. It has increased our interaction with candidates as well as repsonse rates. It also lets us mass update (via text) our candidates in a quick fashion or let us schedule a text for a later time. ### 44. Greyscale has made communicating with candidates so much easier. **Rating:** 5.0/5.0 stars **Reviewed by:** Itzel W. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2024 **What do you like best about Grayscale?** How easy it is to use, the templates are so helpful when we have a lot of candidates in our pipelines. It makes communication better & the automations. **What do you dislike about Grayscale?** I've only been using greyscale for a short period of time so far no complains. **What problems is Grayscale solving and how is that benefiting you?** I am able to have better communication with my candidates. ### 45. Grayscale = Efficentcy **Rating:** 5.0/5.0 stars **Reviewed by:** Geoff P. | Director, Talent Acquisition, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Grayscale?** The automated messaging capabilities are fantastic. Grayscale integrated effortlessly with our ATS and allows us to reinforce time sensitive deadlines and confirm each step of our hiring process with each candidate. This saves us time and resources and results in a very consistent candidate experince. **What do you dislike about Grayscale?** I don't know that there is anything I "dislike" about Grayscale. I do wish that there were more scheduling options for messages. The ability to integrate interview times and locations would be great as well, but over all product works very well for us and is exactly what I expected. **What problems is Grayscale solving and how is that benefiting you?** Interview show rates have improved since implementing Grayscale. Onboarding cycle times have benifited from our use of Grayscale as well. We have a very small percentage that ops out of the messaging, which tells me it is also benefiting the candidate experience. ### 46. Amazing Integration for Candidate Cultivation **Rating:** 5.0/5.0 stars **Reviewed by:** Eugene P. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Grayscale?** Grayscale is very user-friendly. We like that the platform is pretty straightforward and easy to understand. The library of templates available is very helpful in creating text campaigns while being able to personalize messages sent to candidates. It's as easy as texting someone in a very conventional way. Really like it! **What do you dislike about Grayscale?** I'm not sure I can think of anything I dislike about Grayscale but definitely looking forward to updates and improvements in the future. Not that it currently needs any but always open to learning more about new features. **What problems is Grayscale solving and how is that benefiting you?** Grayscale is definitely bridging the communication gap between us and the candidates. Oftentimes, candidates overlook emails but not text messages. It makes it more personable and accessible for candidates to reply casually without having to deal with the complexity of a formal email response. ### 47. Not for sourcing, it's not any better than Avature **Rating:** 2.5/5.0 stars **Reviewed by:** Jeffrey F. | ✈️Staff Sourcing Business Partner , Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Grayscale?** the layout of grayscale is very easy to use **What do you dislike about Grayscale?** it is not as good as our own systems that have text ability **What problems is Grayscale solving and how is that benefiting you?** for our interview scheduling team its great for sourcing its cumbersom ### 48. Grayscale makes Texting Automation work well **Rating:** 4.5/5.0 stars **Reviewed by:** Steven A. | Employment Brand & Recruitment Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Grayscale?** The integration of Grayscale with our Applicant Tracking System is a huge benefit. The training was clear and concise, and you will leave feeling like a master in the system, even if you are new to texting. One of the biggest features is automation of interview reminders. This opens up a conversation with a candidate and has led to overall great experiences. **What do you dislike about Grayscale?** There are a few things that can be added to Grayscale. The ability to create campaigns based on custom fields or department would be essential to building great automated drip campaigns. **What problems is Grayscale solving and how is that benefiting you?** Grayscale removes the email middle man from a great candidate experience. Texting is becoming a more common practice in the recruiting space, and being able to sync Grayscale with an ATS means our recruiters have more control of their schedule. ### 49. Easy to contact candidates **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Grayscale?** Easier and more timely to communicate with candidates. Website is simple and easy to navigate. **What do you dislike about Grayscale?** It can be difficult to find conversations sometimes. **What problems is Grayscale solving and how is that benefiting you?** Many candidates prefer to communicate via text and it's easier to keep track of where we are in the hiring process. Candidates can refer back to messages to find specific information they may need. ### 50. g **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea C. | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Grayscale?** The upside is the presaved templates that you can send to candidates. **What do you dislike about Grayscale?** I don't receive notifications to my computer or email. **What problems is Grayscale solving and how is that benefiting you?** Making it easier to nurture and follow up with candidates. ## Grayscale Discussions - [Is there anyway that Grayscale can implement voice messages?](https://www.g2.com/discussions/is-there-anyway-that-grayscale-can-implement-voice-messages) - 1 comment, 1 upvote - [View Grayscale pricing details and edition comparison](https://www.g2.com/products/paylocity-grayscale/reviews?page=4&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-30+02%3A02%3A01+-0500&secure%5Bsession_id%5D=8eaac7d5-e762-4053-b336-325b7811259b&secure%5Btoken%5D=13c9c58d774371401f754c6bf26f38cc23e88e3206176f2d7061a0f46f5b3a97&format=llm_user) ## Grayscale Integrations - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) - [SAP SuccessFactors Employee Central](https://www.g2.com/products/sap-successfactors-employee-central/reviews) - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - [SAP SuccessFactors Onboarding](https://www.g2.com/products/sap-successfactors-onboarding/reviews) - [SAP SuccessFactors Recruiting](https://www.g2.com/products/sap-successfactors-recruiting/reviews) - [Workday Talent Management](https://www.g2.com/products/workday-talent-management/reviews) ## Grayscale Features **Basics** - Reporting - Interoperability - Performance **Platform Basics** - Interoperability - Performance **Platform Functionality** - Sourcing and Candidate Identification - Job Posting - Interview Scheduling - Applicant Tracking **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Core Recruiting ** - Automated Resume Screening - End-to-End AI Recruiting Workflow - Adaptive AI Model Refinement - Human Oversight **Additional Functionality** - Dashboard - Cloud - Mobility **Platform Content** - Automation - Reminders - Email Template - Booking - Rescheduling **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Agentic AI - Recruiting Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Interviewing & Assessment** - AI-Enabled Interviews & Assessments **Content** - Automation - File Sharing **Platform Performance** - Reporting - Monitoring **Generative AI** - AI Text Generation - AI Text Summarization **Job Content Creation** - AI-Generated Job Descriptions **Recruiting and Onboarding** - Sourcing and Candidate Identification - Interview Scheduling - Applicant Tracking **AI Candidate Interaction & Outreach** - Automated Interview Scheduling - Conversational Chatbots & Virtual Assistants - AI-Driven Outreach & Follow-Ups **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **AI Candidate Evaluation & Insights** - Recruiter Decision Support - AI-Based Candidate Ranking - AI-Based Candidate Assessment ## Top Grayscale Alternatives - [Sense](https://www.g2.com/products/sense-sense/reviews) - 4.5/5.0 (557 reviews) - [Phenom Applied AI](https://www.g2.com/products/phenom-applied-ai/reviews) - 4.3/5.0 (425 reviews) - [ICIMS](https://www.g2.com/products/icims/reviews) - 4.2/5.0 (972 reviews)