# Grayscale Reviews **Vendor:** Paylocity **Category:** [Candidate Relationship Management Software](https://www.g2.com/categories/candidate-relationship-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 502 ## About Grayscale Grayscale is the #1 AI-powered engagement platform, tailor-made for high-volume hiring and onboarding. Our AI assistant, Gracie, enhances candidate relationships while automating repetitive tasks—transforming hiring from a transactional process into a competitive advantage. With Grayscale, enterprise companies like Hersheys, Avis Budget, and QuikTrip achieve 30%+ faster time-to-fill, 50%+ less candidate ghosting, and save 12+ hours per requisition. Unlike point solutions that add to tech stack bloat, our platform can replace 3-4 tools while integrating seamlessly with your existing ATS. Designed for high-volume hiring and built to handle extreme volume surges, Grayscale helps teams navigate hiring whiplash with context-aware AI that maintains meaningful candidate engagement throughout the entire journey—from the first hello to successful onboarding. ## Grayscale Pros & Cons **What users like:** - Users value the **smooth communication** features of Grayscale, enhancing engagement and efficiency in the hiring process. (53 reviews) - Users value the **ease of use** of Grayscale, finding it accessible and efficient for candidate communications. (50 reviews) - Users appreciate the **effective candidate communication** through Grayscale, finding text messaging far more responsive than email. (36 reviews) - Users value the **time-saving benefits** of Grayscale, facilitating quick and efficient communication with candidates. (36 reviews) - Users value the **time-saving messaging capabilities** of Grayscale, enhancing communication efficiency with candidates. (34 reviews) - Integrations (29 reviews) - Easy Access (26 reviews) - Communication Efficiency (24 reviews) - Automation (23 reviews) - Helpful (22 reviews) **What users dislike:** - Users experience **messaging issues** with delays and errors, causing notifications to pile up on Grayscale. (16 reviews) - Users find the **candidate management process cumbersome** , requiring precise formatting and often facing issues with duplicates and updates. (6 reviews) - Users face challenges with **linking issues** , as bulk messages require scheduling and linking is not user-friendly. (6 reviews) - Users experience **technical issues** with Grayscale, such as frequent logouts and notification delays, affecting usability. (6 reviews) - Users find the **missing features** of Grayscale, such as character limits and bulk messaging, quite frustrating. (5 reviews) - Text Limitations (5 reviews) - Contact Management Issues (4 reviews) - Duplication Issues (4 reviews) - Link Issues (4 reviews) - Time-Consuming (4 reviews) ## Grayscale Reviews ### 1. Streamlined Candidate Engagement with Key Improvements Needed **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek C. | Sr Cloud Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2026 **What do you like best about Grayscale?** I really like the real-time communication with candidates via direct text messaging on Grayscale as it's very efficient and improves engagement. Its easy-to-use interface is a plus for me. The mobile texting feature is a game changer for recruiters on the go, and the Chrome extension integration with Greenhouse simplifies workflows. I appreciate how automation and shared visibility in Grayscale enhance teamwork and consistency. **What do you dislike about Grayscale?** Basically, the message character limit feels restrictive for detailed communication. No keyboard shortcut to send messages makes texting a bit slower, I would say. Importing candidate list is time-consuming. Lack of group chat or bulk message features. Lack of ability to receive media, for example, photos and messages. **What problems is Grayscale solving and how is that benefiting you?** I use Grayscale for real-time communication via SMS/MMS with candidates. It improves communication efficiency, saves time with instant responses, and enhances candidate engagement through seamless texting. Automation ensures consistent follow-ups without manual effort, boosting overall efficiency for recruitment. ### 2. Grayscale is HUGE in getting better response times from candidates! **Rating:** 4.5/5.0 stars **Reviewed by:** KELLY M. | HR Talent Coordinator , Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Grayscale?** We have been using Grayscale for over and year now - we have a much better response time when texting candidates then we were when we were emailing them. People have their phones in their hands all the time - they will look at a text when it comes in and may not look at an email until later in the day or even the following day. Texting works! I love that you can create templates to use!! **What do you dislike about Grayscale?** Nothing really - it works very well in regards to getting in touch with candidate quickly **What problems is Grayscale solving and how is that benefiting you?** it's helping us get in contact with candidate quicker - we have much better response time since using Grayscale ### 3. Seamless Recruitment with Instant Notifications **Rating:** 5.0/5.0 stars **Reviewed by:** Monica W. **Reviewed Date:** December 11, 2025 **What do you like best about Grayscale?** I like Grayscale because it enables ease of communication by sending messages directly to the candidate's mobile. I appreciate the response time since it notifies me when a candidate has responded, allowing me to reply instantly. This saves me valuable time and benefits the candidate by keeping them updated on their application progress. I also love that I can view all prior conversations, ensuring we don't waste time asking for the same documentation. The initial setup was very easy. **What do you dislike about Grayscale?** One minor issue can be the delay sometimes when using with SuccessFactors. I understand this to be an interface issue with our system not necessarily a Grayscale issue. There was one issue where the templates functionality changed where I was unable to edit. But this was soon rectified, and I am now able to edit and apply using a burger menu. **What problems is Grayscale solving and how is that benefiting you?** I use Grayscale for recruitment, simplifying communication with candidates via direct mobile messages. It saves time by notifying me instantly when candidates respond, ensuring they know their application's progress. With the SuccessFactors integration, I track communication history, avoiding repeated document requests. ### 4. Game-Changer for Candidate Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin C. **Reviewed Date:** December 02, 2025 **What do you like best about Grayscale?** I appreciate how Grayscale enables real-time communication with candidates throughout the interview process, which enhances the overall candidate experience. The ease of use is a standout feature for me, as it allows me to navigate the platform efficiently. I particularly love the mobile feature as it is a game-changer; it significantly speeds up communication with candidates and ensures I can stay connected even when I'm away from my laptop. This mobility offers a substantial time-saving benefit and seamlessly keeps candidates updated. Overall, the platform effectively supports my role as a recruiter by facilitating quick information exchange and enhancing candidate interactions. **What do you dislike about Grayscale?** I find the character limit for typing messages in Grayscale to be restrictive. The app maxes out at 480 characters, which means that for longer messages, I often have to send multiple parts. This can be a minor inconvenience when trying to communicate more detailed information in a single message. **What problems is Grayscale solving and how is that benefiting you?** I use Grayscale to keep candidates updated in real time, improving communication efficiency and enhancing their experience with its mobile feature, enabling timely updates even when I'm not near my laptop. **Official Response from Neetika Khanna:** > Thanks for the wonderful feedback. We’re thrilled that real-time communication and the mobile experience are making your workflow faster and your candidate interactions smoother. We appreciate the note on message length as we work on ways to make longer outreach feel more seamless. ### 5. Effortless Candidate Outreach with Grayscale **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn M. **Reviewed Date:** November 07, 2025 **What do you like best about Grayscale?** I really appreciate the Google extension of Grayscale which makes it extremely easy to use, whether I am using Greenhouse or on a different page entirely. This feature makes the tool very accessible compared to alternatives like Google Voice, as it simplifies the process of reaching out. The ability to immediately follow up an email sent from Greenhouse with a text message using Grayscale allows me to engage with candidates from multiple angles, which has significantly improved my communication efficiency. I also found the setup process for Grayscale to be straightforward and quick, allowing me and my team to get started without any delays and easily integrate it into our workflow. **What do you dislike about Grayscale?** I'm accustomed to hitting 'enter' to send messages or 'shift + enter' to start a new line. In Grayscale, there's no way to send a message without physically clicking the send button with the mouse. I'd prefer having a shortcut to streamline this process. **What problems is Grayscale solving and how is that benefiting you?** I use Grayscale to follow up on emails with texts, improving responses by reaching out from multiple angles and integrating seamlessly with Greenhouse. **Official Response from Neetika Khanna:** > Hi Shawn, Thanks so much for the thoughtful feedback. We are glad the Chrome extension and Greenhouse workflow are boosting your outreach, and we’ll keep pushing improvements like message-send shortcuts to make things even smoother. ### 6. Institutional-Grade Security and Seamless Portfolio Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Valentin H. | Senior Risk Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Grayscale?** Grayscale's integration into traditional investment portfolios is greatly appreciated. It is crucial that they provide investors with operational security, as Bitcoin exposure is managed using institutional-grade custody supported by highly secure partners. **What do you dislike about Grayscale?** What I dislike are the high management fees, which are considerably above the market average. This ultimately reduces long-term profitability. **What problems is Grayscale solving and how is that benefiting you?** Since I started using Grayscale, I feel that custody risk has been entirely removed, as the company handles security in a highly professional manner. This gives me peace of mind, freeing me from concerns about operational mistakes or possible cyber attacks. For these reasons, I would recommend Grayscale to any investor or wealth manager looking for straightforward, legally compliant, and highly liquid Bitcoin exposure. **Official Response from Neetika Khanna:** > Thanks for sharing your perspective. Glad the security and institutional-grade custody give you confidence, and we appreciate your note on fees as we continue looking for ways to deliver even more value over the long term. ### 7. Enhances Teamwork and Automation, But Candidate List Import Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Grayscale?** I appreciate how it lets you set up automations, which really takes the guesswork out of following up with candidates. Another feature I value is that my colleagues can see my conversations and step in to contribute when necessary. Grayscale has consistently helped enhance teamwork, especially when it comes to communicating with candidates. **What do you dislike about Grayscale?** I would appreciate a simpler method for adding candidate lists. Currently, we have to prepare the list separately in Excel, and it needs to be formatted very precisely. This process can become quite time-consuming, especially when dealing with more than 100 candidates. **What problems is Grayscale solving and how is that benefiting you?** Thanks to Grayscale, I no longer have to remember to follow up with candidates about specific tasks, such as scheduling interviews or completing end-of-program surveys. This allows me to focus my time and energy on other important areas. **Official Response from Neetika Khanna:** > Thanks for the great review. Awesome to hear how automations and shared visibility are supporting your team, and we appreciate the note on easier list imports as we continue refining the workflow. ### 8. Excellent Tool for Candidate Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Misty W. | Talent Acquisition, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Grayscale?** This app has completely streamlined our communication process with candidates. The ability to text in real time makes interactions feel more personal and immediate, which has significantly improved our response rates. The auto-scheduling feature for text reminders is a huge time-saver and ensures no follow-up falls through the cracks. The interface is intuitive, and everything works seamlessly. Highly recommend for any team looking to enhance their candidate outreach and stay organized. **What do you dislike about Grayscale?** Nothing, looking forward to more enhancements and upgrades that have been discussed with our teams specific needs and are set to take effect in the future. **What problems is Grayscale solving and how is that benefiting you?** The ability to discuss helpful info with candidates in real time via text messages is priceless. I love that we can schedule automations for future notifications as well. **Official Response from Clair Bush:** > Thanks so much for sharing this feedback — we love hearing how Grayscale is helping your team connect with candidates more personally and efficiently. Real-time texting and automated reminders are exactly the kind of recruiter-first tools we designed to make candidate engagement easier, faster, and more human. It’s great to hear the upcoming enhancements we’ve discussed are aligned with your team’s needs — we can’t wait for you to get your hands on them. Thanks for trusting us to be part of your hiring process! ### 9. Excellent tool for recruiting! **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua A. | Senior Recruiter, Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Grayscale?** Templates are great and very easy to set up/edit. You can set up scheduled messages for candidates, which helps a great deal, and you can download a phone app that makes keeping in touch with Candidates very easy! **What do you dislike about Grayscale?** Overall, it's a great tool. There is not much that can be said as far as improvement. **What problems is Grayscale solving and how is that benefiting you?** Consistent communication - Automated texts - Templates - Scheduled texts - General Outreach - Candidate Follow-up - Bulk Messaging based on category and posting - All helped us create an excellent and consistent candidate experience. **Official Response from Clair Bush:** > Thanks for sharing your experience — we’re so glad Grayscale has helped you create a consistent and high-quality candidate experience through templates, automation, and easy mobile access. We also appreciate you flagging the occasional glitches in your earlier use of the platform. We’ve made significant updates since then to improve stability, speed, and reliability, and we’d love to show you what’s new. If you’d be open to it, your Customer Success Manager can walk you through the latest features and enhancements to see if they make your experience even smoother. ### 10. Love Grayscale! **Rating:** 4.5/5.0 stars **Reviewed by:** Kendall H. | Carrier Capacity Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Grayscale?** How easy it is to use and how everyine is in one place on the dashboad! **What do you dislike about Grayscale?** nothing really......works for me how I need it and when I need it! **What problems is Grayscale solving and how is that benefiting you?** keeping connected to candidates after the interviews and keeping them engaged with our company until the 1st day they start ## Grayscale Discussions - [Is there anyway that Grayscale can implement voice messages?](https://www.g2.com/discussions/is-there-anyway-that-grayscale-can-implement-voice-messages) - 1 comment, 1 upvote - [View Grayscale pricing details and edition comparison](https://www.g2.com/products/paylocity-grayscale/reviews/grayscale-review-7695835?section=pricing&secure%5Bexpires_at%5D=2026-05-02+20%3A26%3A39+-0500&secure%5Bsession_id%5D=93a8abd2-5b28-48ca-a75d-8369fd48323f&secure%5Btoken%5D=c5bd0c18bb885f630685815bc9c892dbbda7adb368bc693e4ed16b838f65f241&format=llm_user) ## Grayscale Integrations - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) - [SAP SuccessFactors Employee Central](https://www.g2.com/products/sap-successfactors-employee-central/reviews) - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - [SAP SuccessFactors Onboarding](https://www.g2.com/products/sap-successfactors-onboarding/reviews) - [SAP SuccessFactors Recruiting](https://www.g2.com/products/sap-successfactors-recruiting/reviews) - [Workday Talent Management](https://www.g2.com/products/workday-talent-management/reviews) ## Grayscale Features **Basics** - Reporting - Interoperability - Performance **Platform Basics** - Interoperability - Performance **Platform Functionality** - Sourcing and Candidate Identification - Job Posting - Interview Scheduling - Applicant Tracking **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Core Recruiting ** - Automated Resume Screening - End-to-End AI Recruiting Workflow - Adaptive AI Model Refinement - Human Oversight **Additional Functionality** - Dashboard - Cloud - Mobility **Platform Content** - Automation - Reminders - Email Template - Booking - Rescheduling **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Agentic AI - Recruiting Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Interviewing & Assessment** - AI-Enabled Interviews & Assessments **Content** - Automation - File Sharing **Platform Performance** - Reporting - Monitoring **Generative AI** - AI Text Generation - AI Text Summarization **Job Content Creation** - AI-Generated Job Descriptions **Recruiting and Onboarding** - Sourcing and Candidate Identification - Interview Scheduling - Applicant Tracking **AI Candidate Interaction & Outreach** - Automated Interview Scheduling - Conversational Chatbots & Virtual Assistants - AI-Driven Outreach & Follow-Ups **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **AI Candidate Evaluation & Insights** - Recruiter Decision Support - AI-Based Candidate Ranking - AI-Based Candidate Assessment ## Top Grayscale Alternatives - [Sense](https://www.g2.com/products/sense-sense/reviews) - 4.5/5.0 (555 reviews) - [Phenom Applied AI](https://www.g2.com/products/phenom-applied-ai/reviews) - 4.3/5.0 (425 reviews) - [ICIMS](https://www.g2.com/products/icims/reviews) - 4.2/5.0 (975 reviews)