It's been two months since this profile received a new review

Steve W.

Director

Small-Business (50 or fewer emp.)

7/17/2015

"Seems to be a little left behind in the race."

1/5

What do you like best about Grasshopper?

It works... mostly, and once setup is easy to just carry on using. It does what it says on the tin, but it's a small tin. Review collected by and hosted on G2.com.

What do you dislike about Grasshopper?

Functionality is lacking compared to competitors and the interface has room for improvement. Help documentation is lacking and support is embarrassingly slow. Review collected by and hosted on G2.com.

Grasshopper Reviews & Product Details

Sound more professional and stay connected with Grasshopper, the virtual phone system designed for entrepreneurs and small businesses. Grasshopper works just like a traditional phone system, but requires no hardware and our mobile and desktop apps allow you to communicate from wherever business happens - on your cell phone, in the office, or at home. Find the perfect number to build your business identity from our inventory of local, toll free, and vanity phone numbers. With a robust set of features, you will be able to provide extensions for each department or employee on your team, transcribe voicemails and send them via email. - local, toll free or vanity numbers - port in your existing phone number - unlimited business calls and texts - forward calls to any device - unlimited extensions and custom greetings - voicemail and transcription delivered to your email - mobile apps for Android and iOS - desktop apps for your Mac or Windows computer Starting at just $14 a month, Grasshopper is the obvious choice for any small business. Try Grasshopper with a free 7- day trial.

Seller

GoTo

Discussions

Grasshopper Community

Languages Supported

English

Overview by

Tiffany Nguyen (Head of Customer Advocacy)

Pricing

Pricing provided by Grasshopper.

True Solo

$14.00

Per Month

Solo Plus

$25.00

Per Month

View More Pricing Information

Top-Rated Alternatives

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Grasshopper Integrations

(1)

Integration information sourced from real user reviews.

Grasshopper Media

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Grasshopper Reviews (153)

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Justin B.

Founder

Small-Business (50 or fewer emp.)

6/19/2025

"Terrible"

0/5

What do you like best about Grasshopper?

I hate grasshopper but if I had to come up with one nice thing to say it would be that it was easy to sign up. Everything else was terrible. Review collected by and hosted on G2.com.

What do you dislike about Grasshopper?

The software is terrible and hard to use but what motivated me to leave a review is how difficult they make it to cancel their service.

You can't cancel through the website or the app. You have to call customer service and answer a bunch of questions. Then they put me on hold for 6 minutes while they were "canceling the account" and they give BS excuses for why it is so hard to cancel the account.

This is a trully terrible company. Review collected by and hosted on G2.com.

Samuel M.

Team Lead (Supervisor)

Small-Business (50 or fewer emp.)

7/8/2025

"Very good"

4/5

What do you like best about Grasshopper?

It is a powerful tool to make calls and receive text messages, along with listening to faxes and voice messages after calls. Review collected by and hosted on G2.com.

What do you dislike about Grasshopper?

It freezes a lot. It asks for multiple updates, and it does not update. Sometimes calls drop without a notice, and if they close the call, then it freezes and we have to restart the app. Review collected by and hosted on G2.com.

Kathleen B. S.

Owner

Small-Business (50 or fewer emp.)

10/22/2024

"This app keeps forgetting everything."

0.5/5

What do you like best about Grasshopper?

Not much. I got a number and *thought* it was going to be a useful tech to have for my business. Review collected by and hosted on G2.com.

What do you dislike about Grasshopper?

Where to begin... Not knowing that I was going to have to go through all kinds of legal crap with my PLLC and such, it took longer to register this number because of all of that, which was then longer than the free trial. Then it keeps forgetting who I am, and I have to reset password when I go into the app because I don't use it enough to count. Overall, tech support has been not so supportive. Review collected by and hosted on G2.com.

Stewart S.

Owner + Operator

Small-Business (50 or fewer emp.)

5/26/2025

"Dumpster Fire that needs to be put out"

0/5

What do you like best about Grasshopper?

Canceling the service was the the best thing to do with Grasshopper. Review collected by and hosted on G2.com.

What do you dislike about Grasshopper?

Every aspect of everything. Even customer “service” couldn’t solve their issues. Review collected by and hosted on G2.com.

Chrystal C.

CFO

Small-Business (50 or fewer emp.)

12/5/2024

"I was surprised at how badly this turned out"

0/5

What do you like best about Grasshopper?

That the dialer works consistenly and access to verfication as a business,.. in the long run a better result Review collected by and hosted on G2.com.

What do you dislike about Grasshopper?

The support function was a nightmare as was the signup process. They closed my account fo rnon payment,.. then issued a blanket statement saying their policy doest allow for refunds of any kind, and finally the support function just goes in circles. It was really, really bad.I was surprised given the reviews I had from fellow business owners. It was like of the three items you need to set up an account- all three went as poorly as possible. Review collected by and hosted on G2.com.

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

2/16/2025

"Worst experience ever!"

0/5

What do you like best about Grasshopper?

There is not a single thing I like so far about this service Review collected by and hosted on G2.com.

What do you dislike about Grasshopper?

Unreasonable hold times, inability to verify for SMS texting capabilities despite having all required information, loss of business due to these things Review collected by and hosted on G2.com.

Mary A.

Ops Manager

Small-Business (50 or fewer emp.)

9/24/2024

"It is a user friendly and can be accessed from around the world"

5/5

What do you like best about Grasshopper?

I work overseas but I still get to call our clients in canada and USA because of this app Review collected by and hosted on G2.com.

What do you dislike about Grasshopper?

Nothing I think. Everything else look good Review collected by and hosted on G2.com.

Alex R.

Business Operations Manager

Small-Business (50 or fewer emp.)

12/19/2023

"Grasshopper good for what you need"

4/5

What do you like best about Grasshopper?

Grasshopper was very user friendly.

It was easy to use and never really had a need to contact customer support.

We used it for a few years and were very satisfied.

The implemenation was easy and we loved that we can use it on a line line/VOIP or also log into the Grasshopper app and answer on the go.

Grasshopper app is slightly better than our current company. Review collected by and hosted on G2.com.

What do you dislike about Grasshopper?

Downside was that we grew rather quickly and needed to switch to another company to meet our needs. Other than that, we would've stayed.

Plus I believe our new company has better perks when using an 800 number with them. Review collected by and hosted on G2.com.

Jordan W.

Account Manager

Events Services

Small-Business (50 or fewer emp.)

12/22/2023

"Helping to Separate Work From My Personal Life!"

5/5

What do you like best about Grasshopper?

The ability of having another phone number without carrying around two phones! Review collected by and hosted on G2.com.

What do you dislike about Grasshopper?

The contacts feature has been pretty glitchy but since we got it there has been a ton of updates regarding the contacts feature so I know they are working on it! Review collected by and hosted on G2.com.