![Robert C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert C.")
RC

Robert C.

Operations manager

Small-Business (50 or fewer emp.)

3/5/2026

"Clear Calls, Easy Setup, But App Needs Improvement"

5/5

What do you like best about GoTo Connect?

I use GoTo Connect primarily for conference calls and meetings, and I really prefer using the phone's microphone since it's clearer than webcam mics. This is something I use almost every day. Additionally, being partners with GoTo Connect allows us to sell the phones to clients and access the partner portal to write up quotes, which is great. It's really beneficial that we not only use the platform but are familiar enough to deliver it to other customers. Switching from analog to GoTo Connect has been a very good experience—they're dependable. The upgrade to Yealink phones and having employees on the side panels with hot buttons has been very beneficial too. The setup of GoTo Connect is very easy, and we frequently assist new clients upgrading to the system. Review collected by and hosted on G2.com.

What do you dislike about GoTo Connect?

Sometimes we get a lot of dropped calls, and we've checked it's not actually our service, so I think it's sometimes the internal issue with the program. I don't like the navigation on the phone app. It's sometimes a little overwhelming, and I would like it to be more simplified. It would be nice to have a setup where employees and favorites are just placed in a spot to easily work with, instead of having to adjust settings. Review collected by and hosted on G2.com.

What problems is GoTo Connect solving and how is that benefiting you?

I use GoTo Connect to connect with our employees and clients, making conference calls and meetings easier. The phone's microphone is clearer than webcams. Also, we deliver the product to clients needing VoIP upgrades. Review collected by and hosted on G2.com.

Show More

Rating Updated (4/24/2026)
Current UserValidated ReviewerSource: Thank You page

See what 1390 reviewers think of GoTo Connect

4.4 out of 5 · Verified reviews from real users

[
Read all reviews
](https://www.g2.com/products/goto-connect/reviews)