![Jeff L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeff L.")
JL

Jeff L.

Principal

Small-Business (50 or fewer emp.)

11/15/2018

"Easy Setup, Empowers Call Center Efficiency"

5/5

What do you like best about GoTo Connect?

I find GoTo Connect to be a very effective telecom and messaging platform for my call center representatives, making them more efficient. I appreciate its ease of use, as both the setup and any changes are simple, and we don't need a highly trained employee to manage the system. The system is easy to use, and it doesn't require a full admin to operate. We use their call center product, which provides real-time monitoring and enhanced reporting, so we always know what's happening with all sides of our communications. The initial setup was incredibly simple. On a scale from 1 to 10, I'd give a recommendation score of 10 for GoTo Connect. Review collected by and hosted on G2.com.

What do you dislike about GoTo Connect?

AI virtual agent. When they first rolled it out, we tried to use it to capture caller info and do certain steps and at that time, the virtual agent did not have those capabilities. Review collected by and hosted on G2.com.

Recommendations to others considering GoTo Connect:

Yes, Jive has done a great job from onboarding to ongoing support. They are always accessible and provide the right solution at the right time. Then they always follow up with knowledge-based articles or they actually send me the proper steps to walk through a process. Review collected by and hosted on G2.com.

What problems is GoTo Connect solving and how is that benefiting you?

I find GoTo Connect is very effective for my call center, enhancing efficiency with real-time monitoring and reporting. It's easy to use and manage, requiring no highly trained staff for setup and changes. Review collected by and hosted on G2.com.

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Rating Updated (4/27/2026)
Current UserValidated ReviewerIncentivizedSource: Thank You page

See what 1390 reviewers think of GoTo Connect

4.4 out of 5 · Verified reviews from real users

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