G2

Manila B.

Digital Marketing Strategist

Small-Business (50 or fewer emp.)

5/7/2026

"A powerful and essential tool for local business visibility"

5/5

What do you like best about Google My Business?

What I like best about Google My Business is that it’s a free and extremely useful tool for managing a business’s online presence. I really appreciate the built-in statistics and insights, which help me understand how people interact with the business profile. The ability to keep information updated such as opening hours, contact details, photos, and posts, is essential for maintaining accurate communication and improving visibility on Google Search and Maps. Review collected by and hosted on G2.com.

What do you dislike about Google My Business?

What I dislike most are the occasional update and synchronization issues, which can make changes take longer than expected to appear publicly. I also think the platform sometimes gives too much weight to user suggestions or edits, even when a business profile is actively managed and monitored. This can create inconsistencies or incorrect information that then need to be corrected manually. Review collected by and hosted on G2.com.

What problems is Google My Business solving and how is that benefiting you?

Google My Business solves the problem of keeping business information visible, accurate, and easily accessible for customers. It’s especially useful for updating special opening hours, temporary changes, contact details, and important announcements in real time. It also improves local visibility on Google Search and Maps, helping customers quickly find reliable information, directions, reviews, and recent updates. This improves communication, reduces confusion, and strengthens the overall online presence of the business. Review collected by and hosted on G2.com.