G2

Prasanjeet S.

CRM executive

Real Estate

Small-Business (50 or fewer emp.)

6/20/2026

"Reliable Navigation Tool for Retail Business Operations"

5/5

What do you like best about Google Maps Platform?

What I like best about Google Maps Platform is its accurate navigation, real-time traffic updates, and detailed business location information. As a retail business owner, I regularly use it to coordinate supplier visits, plan delivery routes, and share my store location with customers. The user interface is simple and easy to navigate, allowing me to find locations quickly without any learning curve. The platform performs reliably and helps reduce delays by providing live traffic insights and alternative routes. An unexpected benefit has been the ability to discover nearby suppliers and service providers, which has helped improve operational efficiency. Overall, it saves time, improves coordination, and provides excellent value for day-to-day business operations. Review collected by and hosted on G2.com.

What do you dislike about Google Maps Platform?

There are times when newly developed roads, local market areas, or small business locations aren’t updated right away. As a retail business owner, this can occasionally cause confusion when I’m coordinating deliveries or directing suppliers to specific locations. In addition, traffic estimates can sometimes shift because of unexpected road conditions. More frequent updates to local business information, along with better accuracy in rapidly developing areas, would make the platform even more effective. Review collected by and hosted on G2.com.

What problems is Google Maps Platform solving and how is that benefiting you?

Before using Google Maps Platform, coordinating supplier visits, planning delivery routes, and sharing accurate store locations with customers often took extra time and could easily lead to delays. Google Maps Platform has helped streamline these tasks by offering real-time traffic updates, accurate navigation, and dependable location sharing.

As a retail business owner, I use it regularly to plan supplier visits, guide delivery personnel, and help customers find my store without hassle. As a result, I’ve seen fewer travel-related delays, better coordination, and noticeable time savings in day-to-day operations. The platform’s easy-to-use interface and consistent performance make route planning more efficient, which supports better customer service and smoother overall business operations. Review collected by and hosted on G2.com.