--- title: GoldMine Reviews meta_title: 'GoldMine Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 198 reviews by the users' company size, role or industry to find out how GoldMine works for a business like yours. aggregate_rating: rating_value: 3.7 review_count: 198 scale: '5' date_modified: '2026-07-17' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # GoldMine Reviews **Vendor:** MacSonik **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 3.7/5.0 **Total Reviews:** 198 ## About GoldMine Build Enduring Relationships with GoldMine Your business depends on building close, long-lasting relationships. Strong relationships generate more sales and support, improve client satisfaction, and can even reduce business expenses. That’s why finding the right customer relationship management (CRM) software is so important. Your CRM solution needs to be powerful, easy to use and maintain, and affordable. Only Goldmine brings all those together in a package that’s perfect for small businesses. Over 1 million users have selected GoldMine to help them manage over one billion relationships and build enduring relationships that enable them to thrive. GoldMine’s robust capabilities and high ease-of-use deliver rapid time to benefit and return on investment. With GoldMine, you’ll: \* Improve effectiveness, accelerating your goal achievement up to 15%. \* Boost productivity \* Increase the number of deals Learn more at http://www.goldmine.com/ ## GoldMine Pros & Cons **What users like:** - Users value the **automation capabilities** in GoldMine, streamlining complex B2B sales workflows and reducing administrative tasks. (1 reviews) - Users appreciate the **easy customization** of GoldMine, enabling tailored solutions for complex B2B sales workflows. (1 reviews) - Users appreciate the **easy setup** of GoldMine, making it a seamless start for complex B2B workflows. (1 reviews) - Users value the **robust feature set** of GoldMine, tailored specifically for B2B sales and account management needs. (1 reviews) - Users appreciate the **organization efficiency** of GoldMine, allowing them to manage all transactions seamlessly. (1 reviews) **What users dislike:** - Users experience **email integration issues** with Exchange Online that hinder effective communication and workflow. (1 reviews) - Users struggle with the **steep learning curve** of GoldMine due to its dense and non-intuitive navigation. (1 reviews) - Users find the **navigation non-intuitive** , leading to frustration and significant time wasted on common tasks. (1 reviews) - Users feel that the **UI and UX must be improved** as it complicates their experience with GoldMine. (1 reviews) - Users find the **time-consuming navigation** frustrating, causing significant delays in daily tasks and overall efficiency. (1 reviews) ## GoldMine Reviews ### 1. Great for Market Research, Needs Modernization **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2026 **What do you like best about GoldMine?** I appreciate GoldMine’s deep, customizable contact profiling and layered segmentation functionality as it fits perfectly with my market research workflow. Its detailed contact record system allows me to attach full context to each survey respondent imported from SurveySparrow. GoldMine stores everything from demographic data, company industry, location, past survey response scores, to a timeline of every outreach I’ve made. This makes it easy to understand each participant's past opinions without navigating between spreadsheets or exports. The flexible custom tagging and multi-condition filtering are standout features, enabling me to create hyper-targeted research groups quickly by tagging respondents based on metrics like satisfaction level or business vertical. Its permanent interaction log is also valuable, as I can track every email reminder and follow-up, preventing repetitive messaging and ensuring seamless handoffs within my team. Additionally, GoldMine prioritizes structured long-term data storage over sales-focused automation, which suits my need for archiving years of customer feedback rather than managing sales pipelines. **What do you dislike about GoldMine?** GoldMine’s overall interface design comes across dated and performs sluggishly whenever I work with large respondent datasets pulled from SurveySparrow. After importing hundreds of completed survey entries, any subsequent action triggers obvious loading lag, forcing me to wait several seconds each time I adjust filter criteria or switch report tabs. The dashboard layout is packed full of sales-centric modules that our market research team has zero use for, including opportunity tracking panels, sales pipeline charts, deal value dashboards and client revenue tracking widgets. These irrelevant sections crowd the screen with unnecessary visual clutter, making it harder to quickly locate respondent contact lists and survey feedback archives. All those unused sales components also weigh down the system’s performance, lengthening load times when jumping between individual participant profiles or bulk survey respondent folders. With no built-in option to hide or disable these sales-focused widgets permanently, I’m stuck navigating a bloated, unfocused workspace every day, which steadily eats into the time I could spend analyzing customer feedback from SurveySparrow instead of waiting for slow interface responses. **What problems is GoldMine solving and how is that benefiting you?** GoldMine centralizes scattered respondent data, prevents duplicate outreach, allows advanced segmentation for niche research, and streamlines reporting for leadership discussions, enhancing my market research workflows. ### 2. Seamless Integration, Competitive Pricing **Rating:** 4.0/5.0 stars **Reviewed by:** Shalini K. | Director of Customer Success -Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about GoldMine?** I found the integration with GoldMine to be very easy and seamless, which helped me keep everything up to date. This made managing my schedule and ensuring we weren't falling behind much easier. I appreciated that GoldMine is intuitive, easy to navigate, and competitive compared to other industry leaders. The report-generating features are robust, providing structured data, and specific information. It integrates well with other tools like email and ZoomInfo. I'm thrilled with my experience using GoldMine as it simplifies my work life significantly. The competitive price and uncomplicated licensing are a huge plus, making it easy to implement and subscribe. The setup stood out too; it was seamless, and our IT team didn't experience any disruptions during the change. GoldMine did its thing in the background without issues. **What do you dislike about GoldMine?** I think it needs to up its game with AI. The way AI is being leveraged a lot within other CRMs that are more costly, GoldMine needs to catch up a bit more. Leveraging current technology like AI would be great. **What problems is GoldMine solving and how is that benefiting you?** I find GoldMine streamlines disjointed workflows and manual data entry by centralizing everything in one place, making it easy for me and other departments. ### 3. Tailored for B2B, Despite Navigation Hurdles **Rating:** 3.5/5.0 stars **Reviewed by:** Kassebaum G. **Reviewed Date:** January 30, 2026 **What do you like best about GoldMine?** I like that GoldMine is a B2B sales-first CRM that doesn't force us to adapt our complex enterprise sales workflows to a generic tool. It's built exclusively for B2B sales and account management with deep customization, a pipeline-centric design, and automation that eliminates admin work. Every core feature addresses the unique pain points of B2B selling like inaccurate forecasting, missed follow-ups, and siloed client data. The initial setup was also functional and straightforward, which was a nice experience. **What do you dislike about GoldMine?** Dense, non-intuitive navigation: The desktop UI has a steep learning curve for new reps—data is displayed in dense spreadsheets/forms, and common tasks (e.g., updating a deal stage, creating a follow-up task) require 3–4 clicks instead of one. This adds small but cumulative time waste for our team (we estimate ~30 mins/day per rep on clunky navigation). **What problems is GoldMine solving and how is that benefiting you?** GoldMine centralizes customer data and streamlines sales workflows, solving inaccurate revenue forecasting and pipeline visibility issues by providing a data-driven management system. It tracks deal progress and automates tasks for personalized client engagement. ### 4. GoldMine Review **Rating:** 4.0/5.0 stars **Reviewed by:** Michael B. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2025 **What do you like best about GoldMine?** GoldMine Premium is an on-premise solution allowing for more administrative control. **What do you dislike about GoldMine?** Email integration with Exchange Online. **What problems is GoldMine solving and how is that benefiting you?** The company needed a CRM and GoldMine was chosen many many years ago before some of the popular CRM solutions were available. It's a CRM and meets a very basic CRM need. ### 5. Excellent and reliable technical support **Rating:** 4.5/5.0 stars **Reviewed by:** Brisa de Los Ángeles S. | Independiente, Information Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about GoldMine?** The technical support you provide is very good. **What do you dislike about GoldMine?** I have had difficulties loading the homepage. **What problems is GoldMine solving and how is that benefiting you?** Goldmine develops local CRM software for large business organizations, especially those with high-quality internal technical support. ### 6. SOFTWARE IS GOOD MUST TRY **Rating:** 3.0/5.0 stars **Reviewed by:** Anand N. | Business Development, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2025 **What do you like best about GoldMine?** I am able to manage my all transaction in proper manner **What do you dislike about GoldMine?** UI and UX must be improved as per my understanding **What problems is GoldMine solving and how is that benefiting you?** Majorly it’s have involved in my all task made it easy to manage ### 7. Outstanding Database Features That Impress **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about GoldMine?** Database is excellent. Easy to use they section **What do you dislike about GoldMine?** Seems like the intherface is little old fashioned **What problems is GoldMine solving and how is that benefiting you?** Easy to use to find data ### 8. We used Goldmine as a CRM before switching to ACT! **Rating:** 4.0/5.0 stars **Reviewed by:** Michael L. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about GoldMine?** I liked that it kept all of our contacts in one place, and had stellar reporting. **What do you dislike about GoldMine?** Could be difficult to use, and often times we found that duplicate leads were put into the system, and there was not an wasy way to ID this issue. **What problems is GoldMine solving and how is that benefiting you?** We used GoldMine to maintain our client base as well as to help it grow. ### 9. really helpfull in sales tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Swati D. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2023 **What do you like best about GoldMine?** It is a perfect platform to track the business's financial and sales progress. It is awesome and easy to use. The filters and the contact list it maintain is really good tool in it. **What do you dislike about GoldMine?** Its integration is literally complex and customer support is also not fast in my case. features need to be updated **What problems is GoldMine solving and how is that benefiting you?** It helps us to manage the customer contact list which helps us to communicate with them very easily. It helps to track the complete sales of a business with the proper report and analytics feature. ### 10. Boost and Track Your sale and helps to enhance Customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Sadhvi K. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about GoldMine?** It provides the feature to track and manage the sales pipeline. It provides the feature to schedule and track the task and appointments. It provides the feature of email marketing which helps to manage email for clients. **What do you dislike about GoldMine?** The customization option it provides is challenging and complex. It also creates difficulty to integrate with the existing system. **What problems is GoldMine solving and how is that benefiting you?** It provides a centralized database which helps to solve the issue of spreadsheets and member files. It provides a dashboard to monitor and track the sales record and generate reports. It provides a marketing campaign automation tool that helps me and my team to manage the marketing for customer service. ## GoldMine Discussions - [I would like to hire people to make calls to gather information for my database w/o changing anythin](https://www.g2.com/discussions/12417-i-would-like-to-hire-people-to-make-calls-to-gather-information-for-my-database-w-o-changing-anythin) - 1 comment, 1 upvote - [When will the winmail.dat issue be fixed?](https://www.g2.com/discussions/12394-when-will-the-winmail-dat-issue-be-fixed) - 1 comment, 1 upvote - [How do I access "the community" in future?](https://www.g2.com/discussions/12358-how-do-i-access-the-community-in-future) - 1 comment, 1 upvote - [Is there a true cloud version of this yet?](https://www.g2.com/discussions/is-there-a-true-cloud-version-of-this-yet) - 1 comment, 1 upvote - [View GoldMine pricing details and edition comparison](https://www.g2.com/products/goldmine/reviews/goldmine-review-2437016?section=pricing&secure%5Bexpires_at%5D=2026-07-18+22%3A42%3A15+-0500&secure%5Bsession_id%5D=62120710-d50b-4d00-bc70-f0e30f2ce67b&secure%5Btoken%5D=76ae42d6f03c09bbd30e8e3c15b4cb0a89913bf1c49a6e53b23b324611533f13&format=llm_user) ## GoldMine Integrations - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) ## GoldMine Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Lead Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top GoldMine Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,668 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,270 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - 4.3/5.0 (3,045 reviews)