# QuickBooks Payroll Reviews **Vendor:** Intuit **Category:** [Payroll Software](https://www.g2.com/categories/payroll) **Average Rating:** 4.4/5.0 **Total Reviews:** 493 ## About QuickBooks Payroll QuickBooks Online Payroll automates payroll processing with wage calculations, deductions, overtime, bonuses, and recurring payroll runs. It includes federal and state tax calculations and filings, W-2 and 1099 generation, and direct deposit with next-day and same-day options in select plans. Payroll data syncs with QuickBooks Online to align payroll and accounting records. Tiered plans also include payroll reporting, employee self-service access to pay stubs and tax forms, and time tracking integration for approved hours and job costing. QuickBooks Online Payroll connects payroll processing and tax filing with QuickBooks Online accounting to reduce manual entry and streamline reconciliation. Payroll data syncs automatically with accounting records, and plans include direct deposit, payroll reporting, employee self-service access to pay stubs and tax forms, and time tracking integration for a unified payroll and accounting workflow. ## QuickBooks Payroll Pros & Cons **What users like:** - Users find QuickBooks Payroll's **ease of use** exemplary, making setup and management of payroll tasks straightforward. (33 reviews) - Users praise the **quick and helpful customer support** of QuickBooks Payroll, ensuring efficient payroll submissions and problem resolution. (22 reviews) - Users appreciate the **responsive customer support** of QuickBooks Payroll, ensuring timely assistance during crucial payroll submissions. (19 reviews) - Users praise QuickBooks Payroll's **comprehensive features** , which streamline onboarding and document management efficiently. (13 reviews) - Users appreciate the **easy access** to HR information in QuickBooks Payroll, keeping everything organized and secure in one location. (13 reviews) - Efficiency (13 reviews) - Onboarding (11 reviews) - Users value the **seamless integration** of QuickBooks Payroll, simplifying payroll management and eliminating double entries. (11 reviews) - Simple (10 reviews) - Easy Onboarding (9 reviews) **What users dislike:** - Users express frustration over **missing features** in QuickBooks Payroll, particularly regarding customization and reporting options. (14 reviews) - Users struggle with **poor customer support** from QuickBooks Payroll, facing delays and difficulties in resolving issues effectively. (14 reviews) - Users express concerns over the **lack of features** in QuickBooks Payroll, limiting customization and necessary integrations. (9 reviews) - Users note the **inadequate reporting** in QuickBooks Payroll, limiting access to advanced data insights for decision-making. (8 reviews) - Users face **payroll issues** with QuickBooks Payroll, including customization limits and slow direct deposit processing. (8 reviews) - Payroll Problems (8 reviews) - Poor Support Services (7 reviews) - Employee Management (6 reviews) - Users find the lack of **integration with time clocks** frustrating, leading to cumbersome manual timecard entries. (5 reviews) - Limited Customization (5 reviews) ## QuickBooks Payroll Reviews ### 1. Easy Setup, Strong Privacy, and Time-Saving Payroll at a Great Price **Rating:** 5.0/5.0 stars **Reviewed by:** Denyse C. | Ticket Sales Staff, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about QuickBooks Payroll?** It was easy to set up and it is easy to use. I like the process of direct tax transfer as well. I like the privacy protections of having staff enter their own personal information. The generation of W-2s and payroll vouchers is simple and saves time. We have been working on integrating our donation system to QBO. The availability of FAQs and live support is also a good feature. We are able to work in a collaborative environment to manage our finances and maintaining our security protocols. For the price it is a great bargain. **What do you dislike about QuickBooks Payroll?** Our only concern has been the inability to set an alternative payday while using the twice a month pay schedule. We experienced a reverting to the default days when the software is updated. To avoid that we set up every other week pay schedule which now uses the default set up. **What problems is QuickBooks Payroll solving and how is that benefiting you?** We have accurate on time pay, direct deposit and accurate easy to create tax forms and reports. All has saved us lots of time from doing these things manually. ### 2. Efficient Payroll Processing with Complete Tax Handling **Rating:** 5.0/5.0 stars **Reviewed by:** Margie H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about QuickBooks Payroll?** I find QuickBooks Payroll makes setting up payroll quick and easy. I love that it lets me select pay recipients and offers various methods for sending paychecks, like hourly or salary, which fits our needs well. The ability to track different types of leave time, like annual, sick, and vacation, is really helpful, and employees can see their accrued leave time on their paycheck stubs. It does everything we need a payroll to do. I really appreciate how it calculates and takes care of the taxes for me, saving me the time and hassle. I also love having everything together in one system for both payroll and bookkeeping, as it automatically rolls over into the bookkeeping and streamlines everything. It was really easy to set up with the step-by-step directions, ensuring everything works smoothly. **What do you dislike about QuickBooks Payroll?** I have no complaints at this time. **What problems is QuickBooks Payroll solving and how is that benefiting you?** I use QuickBooks Payroll to set up payroll quickly, choose who gets paid, and track leave time. It simplifies my bookkeeping by integrating payroll and record-keeping, making the process smoother as a bookkeeper and payroll clerk. ### 3. Easy-to-Use Quickbooks with Always-Helpful Support and Smooth Payroll **Rating:** 5.0/5.0 stars **Reviewed by:** Susan T. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about QuickBooks Payroll?** Easy to use and easy to understand. If I have a question about anything, their staff is always available and willing to help me through any situation. Payroll is easy to enter...Quickbooks makes sure I haven't skipped or overlooked anything...and regardless of how many people I have payroll for in a weeks time it keeps me up to date on each employee. Cost is incomparable!! **What do you dislike about QuickBooks Payroll?** There is nothing I don't like about Quickbooks!! **What problems is QuickBooks Payroll solving and how is that benefiting you?** With Quickbooks Payroll, I don’t have any problems—they handle everything, and that saves me a lot of time and energy. ### 4. Exceptional HR and Payroll Solution with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander K. | CEO and CTO **Reviewed Date:** December 12, 2025 **What do you like best about QuickBooks Payroll?** I find GoCo's embedded payroll to be really convenient, especially when used with the built-in time and attendance application. The employee onboarding experience is excellent, and the workflows help standardize processes effectively. It's great for storing employee documents and updating them efficiently. I love GoCo's excellent customer service, which provides timely responses. Navigation is really simple, making it easy to train new employees. The abundance of features allows for easy integration into many company operations. Their partnership with JazzHR for applicant tracking and the collaboration with Gusto for payroll processing are also quite beneficial. The seamless integration with Google for SSO is another aspect I enjoy. The Time Off application saves a lot of time by simplifying the management of balances and accruals, thanks to its integration with Time & Attendance and Payroll applications. The availability of many configuration options, along with ongoing improvements, makes using GoCo a very positive experience. Their support team was wonderful during the setup, allowing us to get up and running within six weeks. **What do you dislike about QuickBooks Payroll?** I'd like to see the benefits configuration opened up to customers so that I don't have to submit a support ticket any time I need a change. We have a policy that limits the amount of time that an employee can use per year, and that's the only configuration option in the Time Off application that is not (yet) available. **What problems is QuickBooks Payroll solving and how is that benefiting you?** GoCo simplifies payroll with its embedded system, provides excellent onboarding, standardizes workflows, and is great for document management. It integrates well with JazzHR and reduces redundant data entry, saving us time. The benefits platform streamlines open enrollment and payroll deductions, improving overall efficiency. ### 5. Convenient Connection to QB's Online **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about QuickBooks Payroll?** I like the convenience of its connection to QB's Online. **What do you dislike about QuickBooks Payroll?** The costs have continued to creep upward. I’d really like pricing to stabilize so the product remains usable and sustainable for our businesses. I would also like to see Quickbooks add HIPAA compliance to their system. **What problems is QuickBooks Payroll solving and how is that benefiting you?** Payroll processing has been much easier to use than when we were with our prior payroll company. They have made it easier for our employees to access the paystubs and yearend tax forms digitally. Customer service is challenging at times to reach due to a few layers you have to through to get the correct department. ### 6. One-Click Payroll Entry Makes Payday Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Ms. Cheri D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about QuickBooks Payroll?** entering payroll is only one click, even with hourly employees **What do you dislike about QuickBooks Payroll?** In just one year, the price went from $24.00 a month to $80.00 a month, even though nothing about my business changed. **What problems is QuickBooks Payroll solving and how is that benefiting you?** It doesn’t really solve any problems for me. ### 7. Effortless Payroll with Seamless Time Card Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Zach H. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about QuickBooks Payroll?** Ease of running payroll because it links with the time cards. I have to get involved fairly minimally. **What do you dislike about QuickBooks Payroll?** Too many ads/pushes for AI generated automation. **What problems is QuickBooks Payroll solving and how is that benefiting you?** Saves time for processing payroll as well as tax documents. ### 8. Clean, User-Friendly UI Makes GoCo a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about QuickBooks Payroll?** The user interface is clean, and the system itself is intuitive and easy to pick up. **What do you dislike about QuickBooks Payroll?** Deputy includes a feature that lets staff offer up shifts and alerts others when there are open shifts or shifts needing coverage. Incorporating a similar feature would make GoCo a more comprehensive, all-in-one platform. Additionally, it's not possible to customize pay period date ranges unless you use their payroll system and get help from the support team. **What problems is QuickBooks Payroll solving and how is that benefiting you?** Bringing together time tracking and timesheets within a single platform has streamlined the staff experience, making everything accessible in one place. The ability to manage staffing shifts directly in the system, where staff can view their schedules and request changes, is very helpful. Additionally, it is easy for staff to update and manage their own information, which adds to the overall convenience. ### 9. The most bungled SaaS implementation I've ever endured **Rating:** 0.0/5.0 stars **Reviewed by:** Stephen H. | CEO / Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about QuickBooks Payroll?** For the most part the product is intuitive to use. **What do you dislike about QuickBooks Payroll?** The implementation, the support and transition, we felt completely bait and switched. Our implementation advisor ghosted us, despite nice assurances upon the signing process. Post implementation we certainly had some good people we worked with, but we're constantly working through a generic support channel that gets no response to our issues. And we've had a number of issues since we onboarded. The only way to get a response is to call several times, and then get told "our team is working on a response right now". That excuse may work once, but not multiple times. I was told 3 business days before payroll (our first payroll on Goco) was due that I couldn't file an expedited ticket because it had to be 2 days. We hadn't even confirmed our payroll cycles yet, and I couldn't even get a human to get us to help when we were on a crunch. Luckily, I had my old provider to fall back on. But if I hadn't we would have missed payroll. I would say that the service was misrepresented. Goco told us they integrated with our 401k provider. We found out after converting that they don't. There is so much I can add. But I would have gotten more assurances about integrations and processes in writing instead of on a video meeting. And I should have found another solution at the first sign of trouble. To this day, for some basic support issues my team is having problems. **What problems is QuickBooks Payroll solving and how is that benefiting you?** It helped with HR automation. ### 10. Connected to Accounting Software, but Not User-Friendly **Rating:** 2.5/5.0 stars **Reviewed by:** Amanda L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about QuickBooks Payroll?** It's connected to our accounting software **What do you dislike about QuickBooks Payroll?** Very un user friendly. No humans to talk to unless you pay for support. **What problems is QuickBooks Payroll solving and how is that benefiting you?** Getting employees paid, not having to use an outside agency. ## QuickBooks Payroll Discussions - [Did you ever use GoCo as a repository for your documents?](https://www.g2.com/discussions/37884-did-you-ever-use-goco-as-a-repository-for-your-documents) - 2 comments, 1 upvote - [What makes GoCo different from other HR platforms?](https://www.g2.com/discussions/why-is-goco-the-best-option) - 2 comments, 1 upvote - [Does GoCo provide a free mobile app?](https://www.g2.com/discussions/mobile-app-2456de01-7cf4-4707-9e8d-6ed773573b3e) - 1 comment, 1 upvote - [What is the size range of companies who use GoCo?](https://www.g2.com/discussions/company-size-ee44a252-8645-4a0b-89e7-ba1f8ec786f9) - 1 comment, 1 upvote - [Which benefit carriers can you work with?](https://www.g2.com/discussions/benefits-a29b7fa2-dbf1-43cf-81c2-bd51bdd2b05c) - 1 comment, 1 upvote - [View QuickBooks Payroll pricing details and edition comparison](https://www.g2.com/products/intuit-quickbooks-payroll/reviews/quickbooks-payroll-review-4682860?section=pricing&secure%5Bexpires_at%5D=2026-05-07+10%3A18%3A50+-0500&secure%5Bsession_id%5D=6cae2039-f7da-4ba0-89ef-0a7b0d403d6b&secure%5Btoken%5D=fdf717e4369c076f0c303a6cc44f2ba1e09d918fabeef7239e4e86541d848840&format=llm_user) ## QuickBooks Payroll Integrations - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [JazzHR](https://www.g2.com/products/jazz-co/reviews) - [Quadient Accounts Payable](https://www.g2.com/products/quadient-accounts-payable/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuickBooks Time](https://www.g2.com/products/quickbooks-time/reviews) - [RUN Powered by ADP](https://www.g2.com/products/run-powered-by-adp/reviews) - [TriNet](https://www.g2.com/products/trinet/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## QuickBooks Payroll Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Basics** - Interoperability - Performance - Process - Survey **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Documentation - I-9 Compliance** - Remote Verification - E-Verify Case Management - Fraud & Error Detection **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Data** - Alerts and Notifications - Reporting - Dashboards & Reporting **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Generative AI** - AI Text Summarization **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Logistics** - Internal Communication - User, Role and Access Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Agentic AI - Offboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Recruiting and Onboarding** - Interview Scheduling - Onboarding ## Top QuickBooks Payroll Alternatives - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (10,933 reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.5/5.0 (5,142 reviews) - [Dayforce](https://www.g2.com/products/dayforce/reviews) - 4.2/5.0 (937 reviews)