GoCo Reviews & Product Details

For the most part the product is intuitive to use. Review collected by and hosted on G2.com.

The implementation, the support and transition, we felt completely bait and switched. Our implementation advisor ghosted us, despite nice assurances upon the signing process. Post implementation we certainly had some good people we worked with, but we're constantly working through a generic support channel that gets no response to our issues. And we've had a number of issues since we onboarded. The only way to get a response is to call several times, and then get told "our team is working on a response right now". That excuse may work once, but not multiple times.

I was told 3 business days before payroll (our first payroll on Goco) was due that I couldn't file an expedited ticket because it had to be 2 days. We hadn't even confirmed our payroll cycles yet, and I couldn't even get a human to get us to help when we were on a crunch. Luckily, I had my old provider to fall back on. But if I hadn't we would have missed payroll.

I would say that the service was misrepresented. Goco told us they integrated with our 401k provider. We found out after converting that they don't. There is so much I can add. But I would have gotten more assurances about integrations and processes in writing instead of on a video meeting. And I should have found another solution at the first sign of trouble.

To this day, for some basic support issues my team is having problems. Review collected by and hosted on G2.com.

The platform is comprehensive but you only pay for the services you use. The platform for HR Professionals is superb, easy to navigate and full of helpful information. The onboarding process is outstanding - the team of people are well versed in their onboarding subject areas, responsive and thorough. They went above and beyond to help us initiate our payroll process quickly to avoid duplicate charges for both carriers. The GoCo Academy is an excellent ongoing resource that we've already gone back to since we started. It's a foundation for orientation in a small business like ours without a dedicated HR professional on staff. So our complete cutover and implementation of all the features within the timeframe of transition wasn't feasible - and we want to use some of the new features that we didn't have time yet to fully develop. But we are absolutely certain that as we have that time, we have a team of knowledgeable, helpful professionals we can rely upon. Someone is logging into GoCo every day for one reason or another, and any small issues we've had onboarding employees or whatever have been remediated within 24 hours of support request. I've already had a colleague from another non-profit implement GoCo for their company! Review collected by and hosted on G2.com.

The payroll reports from the imbedded Gusto payroll processor are REALLY basic and kinda messy. You can create your own custom reports, but that's not completely intuitive either. So far, that's the only feature we're not thrilled with. Review collected by and hosted on G2.com.

Our nonprofit has experienced extreme growth over the last few years. We hired our first HR Manager a few months ago. I began searching for an HRIS and decided on GoCo. I was impressed by the work done on the front end which consisted of months of in depth prep with our HR Manager. The many features are still a plus! Our HR Manager has told me many times how glad she is we chose GoCo. Lastly having an actual person to call is the icing on top!!!! Review collected by and hosted on G2.com.

The only downside I have en countered really is not a GoCo issue it’s an ADP issue when setting up payroll sync. We are months in and still ADP is not reflecting the info in GoCo. Review collected by and hosted on G2.com.

My favorite thing about GoCo is the support, hands down. If I have an issue or there is an error, they are on top of it and have always gotten me a resolution. Another great feature is the grid payroll system which makes it easy to edit individual lines and go back to correct, if needed. Onboarding new hires is done in a snap due to the workflows and well organized system. Our company setup was super easy and GoCo did all of the work. We plan to use integrations as we become more comfortable with using the system. The Quickbooks integration seems very handy. All in all, GoCo is a great system to be using for daily people use, payroll, and company announcements even. Very Satisfied. Review collected by and hosted on G2.com.

I don't know that I would call it a dislike, because the support team is always ready to jump in, but we have encountered some temporary roadblocks as far as number of pay runs and a few errors here and there. But again, the support team seems to be able to handle anything. They raised the number of pay runs we could use and if I encounter the rare error, a simple re-load usually does the trick. Review collected by and hosted on G2.com.

For those times, the implementer- assigned to our company did great job, at moving me forward- which was priceless .The Goco Staff was patient, willing to help and to meet over Zoom when that was needed. They are VERY knowledgeable about the HR software. The back side of customizing our organization, was very important! They listened to our specific Non-Profit needs.

I had written material, videos , short "tests" that kept me accountable and on track. Review collected by and hosted on G2.com.

The times after hours & was stuck on task Review collected by and hosted on G2.com.

I appreciate not having to search our shared docs on our company server nor have to find the docs on my computer drive. Log-In to GoCo is so easy and the employee handbook that was uploaded when I electronically signed my onboarding documentation was readily available.

The ease of integration from my onboarding process to the saved materials in the GoCo site is wonderful. There is no confusing process to refer back to our company policies and protocols, when using GoCo.

I have frequently used GoCo, so that I do not have to search for the docs I need nor bother our HR Department as a new hire! I get the answers I need immediately!! Love, love, love it! (SH) Review collected by and hosted on G2.com.

2 Factor authentication

I wish there was a way to link my device (IP Address) as a remembered device when using the GoCo app instead of the traditional desktop site. The desktop site is easier to quickly navigate the login. (SH) Review collected by and hosted on G2.com.

Our company uses multiple, unhelpful, dashboards for different aspects of the organization -- except GoCo. Everything int he user interface is very clearly labeled and in a place where my eye expects it to be. In addition, the actual usage of the different form fields doesn't have any hidden redundancy that requires understanding the labyrinth of features to know how to make simple changes to the database that shows across different dashboards. I have never had a need for customer support, and couldn't comment on that accurately -- but I imagine that if their CSR are as helpful as GoCo is effective, then there will never be an issue. I would consider the ease of the design and implementation transparent in the sense that I don't struggle to find my way to the features I need to use -- as if I were looking through a window. Review collected by and hosted on G2.com.

For what I use GoCo for, I do not have anything that I dis like, per se. If I had to choose, and this may be a ffunction of the way GoCo is deployed by our company, the length of the self-assessment forms seems unreasonable and asks questions that can't be substantiated. I use GoCo maybe once a week or once a month to enter travel requests and track other aspects of my professional life that are integrated with billing and human resources management. Review collected by and hosted on G2.com.

This system is great for doing onboarding and document collection. It has helped to save me a lot of time and work, and keeps the processes consistent.

GoCo also saves me a lot of headaches by being an all-inclusive HR software. I like not having to use more than one system. I use GoCo daily. Review collected by and hosted on G2.com.

GoCo doesn’t offer its own payroll system so I do have to use another system for that. Also, GoCo's reporting is pretty basic, so not great for advanced data insights. Review collected by and hosted on G2.com.

I enjoyed how easy it was to change our agency's HR system to GoCo. The GoCo team took care of everything and kept me in the loop during the transition with progress emails. Their HR system is also a great value, giving us more features to use with staff for only a few dollars more per month. Review collected by and hosted on G2.com.

I disliked that when I needed help completing a task that I couldn't find in their library of help resources that I couldn't get someone live on the phone to walk me through how to do what I need. Review collected by and hosted on G2.com.

The incredible team that answers questions quickly when in a hurry to submit payroll Review collected by and hosted on G2.com.

It was very choppy, if that makes sense. It didn't flow accurately. It seemed like there was always something different that needed fixed or repaired. So much so that we had to have a weekly meeting. Also, Execupay is horrible to work with Review collected by and hosted on G2.com.