# GoCardless Reviews **Vendor:** GoCardless **Category:** [Payment Processing Software](https://www.g2.com/categories/payment-processing) **Average Rating:** 4.6/5.0 **Total Reviews:** 321 ## About GoCardless GoCardless is on a mission to become the world’s bank payment network. Setting people and businesses free from the frustrations and cost of out-dated payment methods, with simple and secure direct bank payment solutions. Collect instant, one-off payments. Or automated recurring payments. And use our add-ons to automatically recover failed payments (recovering 70%, on average), and fight fraud without compromising your customer’s payment experience. With GoCardless you save time and money, win and retain more customers, get paid on time, and reduce stress. 75,000+ businesses around the world trust us to power their payments, including global names like DocuSign, Carrefour, Norwegian Refugee Council, Trip Advisor, Aon, Survey Monkey, and UNHCR. We enable them to collect payments from 30+ countries, processing over $30 billion each year. And our products are flexible to how you want to use them – whether you want to use them on their own with our easy-to-use online dashboard, connect with one of 350+ systems you might already use to run your business, or build your own custom integration with our API. We’ve been on this mission since 2011, and now have an incredible team of 700+ payments experts across the UK, US, France, and Australia. In fact, you might’ve heard of us before – we’ve been covered by the BBC, Financial Times, TechCrunch, Wall Street Journal, Les Echos, Börsen Zeitung, Australian Financial Review, and hundreds more. Want to learn more? Head over to gocardless.com ## GoCardless Pros & Cons **What users like:** - Users appreciate the **seamless automation** of GoCardless, streamlining payments and reducing administrative burdens effectively. (8 reviews) - Users appreciate the **ease of use** of GoCardless, benefiting from seamless automation and organized management of payments. (8 reviews) - Users love the **seamless automation** of GoCardless, simplifying cash flow management and reducing administrative tasks. (6 reviews) - Users value the **efficiency of GoCardless** , praising its seamless automation and reliable cash flow management. (5 reviews) - Users value the **seamless integrations** with various platforms, enhancing efficiency and reducing payment failures significantly. (5 reviews) - Users value the **helpful customer support** of GoCardless, making setup and usage significantly easier. (4 reviews) - Users value the **easy integrations** of GoCardless, enhancing payment processes across various systems and platforms. (4 reviews) - Users value the **reliability** of GoCardless, appreciating its efficient handling of recurring transactions with no late payments. (4 reviews) - Speed (4 reviews) - Subscription Management (4 reviews) **What users dislike:** - Users face **payment issues** with GoCardless, including delays, verification problems, and complicated invoice management. (7 reviews) - Users experience **slow payments** with GoCardless, leading to administrative burdens and verification issues complicating transactions. (5 reviews) - Users are concerned about the **high fees** and delays in receiving payments, impacting cash flow management. (4 reviews) - Users experience **billing issues** with GoCardless, including delays and complications that hinder their payment processes. (3 reviews) - Users find the **fees too high** , particularly for small payments, impacting cash flow and causing delays in receiving funds. (3 reviews) - Payment Delays (3 reviews) - Payment Processing (3 reviews) - Users express frustration with **poor customer support** , citing difficulties in reaching help and lack of communication. (3 reviews) - Service Reliability (3 reviews) - Slow Performance (3 reviews) ## GoCardless Reviews ### 1. Simple yet powerful payment managment **Rating:** 5.0/5.0 stars **Reviewed by:** Heinrich F. | Director/designer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about GoCardless?** The ability to collect direct debits easily and one-off payments! Fees are reasonable compared to some other providers. Third-party integration is also good. **What do you dislike about GoCardless?** It would be great to have an accompanying mobile app. Having to log into the website can be tedious if you're on the go. **What problems is GoCardless solving and how is that benefiting you?** Third-party integration with invoicing software is allowing me to get paid faster. ### 2. Fast and reliable payment provider **Rating:** 5.0/5.0 stars **Reviewed by:** Dimcho G. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about GoCardless?** Fast and reliable payout, I work with them for more than 5 years, and all the time they were in my background and support my business to create more and more sales. **What do you dislike about GoCardless?** Nothing else all the time all payments come into my account on time never delayed any payment and I never had any problem with my clients, the service provided by them is fabulous **What problems is GoCardless solving and how is that benefiting you?** All times when I contact them for something they make fast and reliable action and with care for my business and my clients, very professional attitude and reliable support. ### 3. Excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Martin B. | Director, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about GoCardless?** Simple to set up and use. Even for a thicko like me. **What do you dislike about GoCardless?** Can I say cost? Probably unfair to say that. I guess the cost is commensurate with their competitors. **What problems is GoCardless solving and how is that benefiting you?** It solves the problem of clients finding excuses not to pay on time. We can offer several options, which is excellent. Thank you. ### 4. Excellent addition to my business - highly recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about GoCardless?** I don't have to chase customers for payments any more, and know exactly what date I can expect to get paid, making it much easier to plan. Whenever there has been a problem the customer service has also been excellent! **What do you dislike about GoCardless?** It would be helpful to have invoices sent to clients when payments are taken. It would also be great to have an app, to help me track things from my phone, which would sometimes be useful. **What problems is GoCardless solving and how is that benefiting you?** No longer needing to chase payments, and being confident that I will be paid for the services that I provide to my clients. It's also easy for them to use, and has saved me so much admin time. ### 5. Very happy with GoCardless **Rating:** 5.0/5.0 stars **Reviewed by:** LEE D. | personal trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2022 **What do you like best about GoCardless?** Easy to use and works really well alongside other software, charges are low, payments are quick and seemless **What do you dislike about GoCardless?** I had a slight issue when changing bank accounts but was quickly fixed **What problems is GoCardless solving and how is that benefiting you?** I don't have to worry about chasing payments or handling cash, it makes the admin process so much easier. ### 6. Just what I need **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about GoCardless?** The upside is that I can easily take payments from my clients each month with very little effort on my part. Saves my business time. **What do you dislike about GoCardless?** I cannot think of anything that I would say I dislike about it **Recommendations to others considering GoCardless:** It's very straightforward. Support is excellent and always on hand to help out when necessary, and there are lots of articles to help you along your way. It's a seamless process that makes everything run smoothly for my business. **What problems is GoCardless solving and how is that benefiting you?** Taking payments from my clients and saving me the hassle ### 7. Fantastic tool for businesses and customers **Rating:** 5.0/5.0 stars **Reviewed by:** Emma W. | Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about GoCardless?** GoCardless has made it easy for me to offer my clients a quick and easy way to pay thier bills. Straighforward for me and my clients to setup 75% of my client base now pay via GoCardless. **What do you dislike about GoCardless?** I've not for any downsides yet from using GoCardless. **What problems is GoCardless solving and how is that benefiting you?** I no longer have to factor in time to chase payments, my cashflow is more predicable as I can confidently say when clients are going to pay. ### 8. Superb service **Rating:** 5.0/5.0 stars **Reviewed by:** Steven W. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about GoCardless?** GoCardless is easy to use for us and our customers. There's no better alternative for DD payments in the UK. **What do you dislike about GoCardless?** There's very little to dislike. Somethings could be more obvious but overall it's great. **What problems is GoCardless solving and how is that benefiting you?** Reliable direct debit service that is easy to sign up to by customers. ### 9. Easy to use great resource and amazing customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Adam B. | d, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2021 **What do you like best about GoCardless?** easy to use and very intuitive, detailed reports and instant **What do you dislike about GoCardless?** Nothing i can think of, the charges are reasonable but as a charity we would always prefer to see less charges **What problems is GoCardless solving and how is that benefiting you?** cutting out thrid party card charges and raising more funds for the charity, setting up subscriptions ### 10. Our business would not exist without Gocardless **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel d. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about GoCardless?** The fact we don't have to chase invoices, renew expired credit cards and all invoices+payments are taken automatically. **What do you dislike about GoCardless?** When integrating with Xero, the customer syncing process could be a bit easier. You have to create a mock invoice before the contact appears as a customer in the Xero + Gocardless - ready to sync. You also have to hit the re-sync button to make it work immediately. **What problems is GoCardless solving and how is that benefiting you?** Maintaing a good cashflow. ### 11. Good experience **Rating:** 4.5/5.0 stars **Reviewed by:** Scott M. | Environmental Services Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2022 **What do you like best about GoCardless?** GoCardless has been very effective in helping us increase the uptake of Direct Debit payments across our services. The system works well and the online dashboard interface is clean and user-friendly. I have historically found it difficult to speak to a real person at GC, but since having a customer success manager (Bryony), the engagement from GC has been much better. I have a single point of contact for any queries, which I value highly and she is very effective and provides a great level of service. **What do you dislike about GoCardless?** When renewing the contract with GoCardless, the price increased substantially (pretty much doubled). This has led the organisation to review its strategy for Direct Debit payments as they are no longer any more cost effective than other payment methods which was the reason we went with GoCardless in the first place. **Recommendations to others considering GoCardless:** You will need to ensure that your internal developers are able to work with the GC system. Utilise the sandbox environment and see how they get on. **What problems is GoCardless solving and how is that benefiting you?** The benefits of DD payments are that it reduces customer churn, however, we have found that it places a lot of the administration work all at one point in the year. ### 12. Easy, reliable, reasonable **Rating:** 5.0/5.0 stars **Reviewed by:** Andy M. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about GoCardless?** It's easy to use. The web app is intuitive and simple. **What do you dislike about GoCardless?** The website sometimes isn't optimised for mobile. Tables generally aren't but there's no scroll available. **What problems is GoCardless solving and how is that benefiting you?** GoCardless solves problems chasing payments. People are used to using direct debit so it's familiar to them. ### 13. GoCardless is easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Mark E. | Owner / Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2020 **What do you like best about GoCardless?** Useful control panel to manage clients and recurring payments. **What do you dislike about GoCardless?** Some items can't be edited so you have to create new ones to use instead. **What problems is GoCardless solving and how is that benefiting you?** Allows us to take DirectDebit and simple repeating payments saving time in chasing payments and steady cash flow. ### 14. Great payment gateway for our Scout Group **Rating:** 5.0/5.0 stars **Reviewed by:** John W. | Treasurer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about GoCardless?** Ease of use and great technical support in the UK **What do you dislike about GoCardless?** Actually apart from the fact they charge (which is fair and its not a lot ) , cant think of anything not to like **What problems is GoCardless solving and how is that benefiting you?** Its makes collecting payments easy and quick ### 15. Excellent payment platform that disrupts incumbents **Rating:** 5.0/5.0 stars **Reviewed by:** Richard N. | Systems Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2022 **What do you like best about GoCardless?** The data is very is to consume. Both through the UI within the browser and through their browser. We are able to get information into and out of Gocardless in bulk which helps us automate processes. **What do you dislike about GoCardless?** There are a few currencies that you do not offer but the list is small. **Recommendations to others considering GoCardless:** Definitely consider using this platform for managing your payments. Even if it means obtaining a new SUN number. The tool is slick, easy to use and also easy to implement. Their customer support have been nothing short of amazing time and time again. API is easy to script to and there is a wealth of documentation should you get stuck. **What problems is GoCardless solving and how is that benefiting you?** We have reduced debtor days and reduced the amount of time spent processing and collecting debt. As we have used the API to pull data we are able to build touchless reporting solutions utilising Gocardless data fed into PowerBI. ### 16. Ideal integrated payment solution **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan H. | Proprietor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2022 **What do you like best about GoCardless?** Integrates seamlessly with my accounts software **What do you dislike about GoCardless?** Payments can take a week or even more to arrive in my account **What problems is GoCardless solving and how is that benefiting you?** Rapid, trusted Direct Debit Solution that saves on time and errors in processing customer payments. ### 17. Easy experience, makes collecting money a breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Tim D. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about GoCardless?** Setting up direct debit mandates, direct integration to accounting software **What do you dislike about GoCardless?** Nothing so far. Fees are acceptable could always be less **What problems is GoCardless solving and how is that benefiting you?** Collecting money on time from customers. Setting up direct debits with a date now solves this issue ### 18. Invaluable service **Rating:** 5.0/5.0 stars **Reviewed by:** Tracy S. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about GoCardless?** Very easy to use this system and has enabled us to offer another payment method to our customers. The online support has also been very quick even at weekends. **What do you dislike about GoCardless?** I have not found any problems with dealing with customer service or the physical website. **What problems is GoCardless solving and how is that benefiting you?** As mentioned this offers us another payment method for customers and gives us a more accurate payment prediction. ### 19. GoCardless is a super efficient payment platform that integrates with our accounts system. **Rating:** 5.0/5.0 stars **Reviewed by:** Vikkie P. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about GoCardless?** GoCardless integrates with our accounts sytem and auto-reconciles itself **What do you dislike about GoCardless?** The requirement for payers to authorise each individual payment. Some customers have ticked this not understanding it's meaning causing delays in payments to us. **What problems is GoCardless solving and how is that benefiting you?** I haven't had a problem as of yet. I had a teething issue where a customer registered with an email that didn't match our system and therefore didn't auto-match. ### 20. GoCardless helps me to sleep better and not think about money **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie S. | Next Level Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about GoCardless?** Everything is on autopilot, no sending invoices and wondering when someone will pay. It happens like clockwork now. **What do you dislike about GoCardless?** I'd love a tool/report that could show me what's due (forecast) into my account by day for the next 4 weeks. **What problems is GoCardless solving and how is that benefiting you?** I DONT have to chase invoices any more and I can predict my cash flow. ### 21. Great service & makes business run so much easier **Rating:** 5.0/5.0 stars **Reviewed by:** Mark t. | personal trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about GoCardless?** easy to set up clients and direct debit , easy to monitor and run **What do you dislike about GoCardless?** nothing its all good and never had any problems **What problems is GoCardless solving and how is that benefiting you?** business to run smoothly ### 22. Simple, easy to use software that has never made direct debits easier **Rating:** 5.0/5.0 stars **Reviewed by:** Sam T. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about GoCardless?** The fact that is a direct debit fails, the software will automatically retry multiple times until if goes through **What do you dislike about GoCardless?** The only downside in my opinion is there is no mobile app and the mobile browser doesn't work correctly **What problems is GoCardless solving and how is that benefiting you?** It has made it easy to decipher who has and who hasn't paid without searching through loads of transactions ### 23. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about GoCardless?** How simple it is to use and understand when collecting money **What do you dislike about GoCardless?** Takes a while for money to come out from parents **What problems is GoCardless solving and how is that benefiting you?** Using GoCardless means that as a scout group we don't take in any cash in hand. Every bit of money we collect from parents is done through GoCardless which is very secure **Official Response from GoCardless Support:** > Hello there, Thank you for your review of GoCardless. This is precisely our mission, we wish to take the pain away from getting paid and we're glad we were able to do this for you. The timings of the Direct Debit processes are not something we can control, unfortunately, but we are always open to implementing any feedback we receive. We hope you'll contact us if you need help in the future! Kind Regards GoCardless Support ### 24. Stop using PayPal for invoicing. Use GoCardless. **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan R. | Owner and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2022 **What do you like best about GoCardless?** Low fees (much lower than PayPal). Easy to automate. **What do you dislike about GoCardless?** For some clients, setting up the 1st time can be confusing. **What problems is GoCardless solving and how is that benefiting you?** I can invoice correctly using Xero and GoCardless with fewer fees and without having my money held for no reason (PayPal). ### 25. Very Useful Tool for our Club **Rating:** 5.0/5.0 stars **Reviewed by:** Janice D. | Volunteer Membership DIrector, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about GoCardless?** The system is easy for our members to use, and easy for me to administer. **What do you dislike about GoCardless?** I don't have any problems using GoCardless **What problems is GoCardless solving and how is that benefiting you?** GC makes it easy for our members to pay their membership subscriptions monthly ### 26. Convenient and time saving **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about GoCardless?** I've been using GoCardless for nearly 12 months. It's an easy to use reliable service and a great time saver **What do you dislike about GoCardless?** The only downside is the length of time payouts take **What problems is GoCardless solving and how is that benefiting you?** I use it to collect monthly membership payments, rather than requiring action from members every month ### 27. Exceptional customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Caroline H. | Supporter Engagement and Database Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2022 **What do you like best about GoCardless?** We have always received exceptional customer service from every member of GoCardless that we have met. We have been used the instant banking feature and they take our feedback on board. **What do you dislike about GoCardless?** Nothing. There is genuinely nothing that I can fault GoCardless for. When they make mistakes which happens due to human error and not being in our sector they are quick to learn and correct those mistakes. They put in plans to stop those mistakes from happening again. **What problems is GoCardless solving and how is that benefiting you?** They have helped us increase our monthly and one-off donations three-fold by advising us on streamlining our donation payment and thanking process. They have also saved us money and helped with integrating our systems to save time and team resources. ### 28. Easy to integrate. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about GoCardless?** Easy to integrate and allows payments to be taken without updating card details every couple of years. **What do you dislike about GoCardless?** Takes time to collect money, though that's not their fault - just how direct debits work! **What problems is GoCardless solving and how is that benefiting you?** Making it easy for me to collect money without a monthly charge. ### 29. Easy to set up and great support **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel H. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2022 **What do you like best about GoCardless?** Ease of use and the fact that it integrates with our accounts package at Xero has made the implementation of Direct Debit Mandates easy to get up and running. We were daunted by the prospect of Direct Debit until we found GoCardless. **What do you dislike about GoCardless?** There's nothing to dislike. It does exactly what we need it to do. **Recommendations to others considering GoCardless:** Don't hesitate to get involved with GoCardless to setup a Direct Debit solution for your business. **What problems is GoCardless solving and how is that benefiting you?** Setting up multiple direct debit mandates to take licensing funds from contracted clients. Our business banking provider was unwilling to help and said it would be prohibitively expensive unless we had hundreds to set up. As repeat fees were new to our business, we needed to find another solution. Using GoCardless has enabled us to set up clients once in our accounting systems, set up repeat billing, and sit back and relax. GoCardless has benefited us by saving us time and hassle whilst delivering the certainty of collecting fees. ### 30. Gocardless makes my life easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda J. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2022 **What do you like best about GoCardless?** Ggocardless allows me to get paid on time with less stress - they really, do do what they advertise on the front page of their website. The tool enables me to work with clients from around the globe in different currencies, taking payments on set dates without chasing people. It's easy to use and as a company has excellent communications. I love the fact that the fees are affordable and taken automatically. Gocardless also has exceptional customer support - nothing is too much trouble and the team are very responsive. **What do you dislike about GoCardless?** I didn't find the integration / reconciliation of payments with Xero easy, but it's been a few years since I actually tried, and so probably time for me to re-visit, in all honesty. One function I would love is to be able to update clients bank details easily, but I understand why its not possible - however, clients often ask. **Recommendations to others considering GoCardless:** It's a great product, great customer service and affordable - if not sure ask the Help Team. **What problems is GoCardless solving and how is that benefiting you?** The biggest problem Gocardless solves for me, is being able to offer my clients the ability to pay subscriptions on a monthly basis, without me having to worry about them - but also the transfer of funds to my account with ease and without big fees. So a win win in my eyes. ### 31. GoCardless Guardhog Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about GoCardless?** The easy to use features and navigation on the site is extremely user friendly. **What do you dislike about GoCardless?** Can't fault the GoCardless system at all **What problems is GoCardless solving and how is that benefiting you?** GoCardless allows us an easy way to process payments for our customers on a direct debit basis with a no-fuss approach ### 32. Easy to set up Direct Debits - including multiple different plans **Rating:** 5.0/5.0 stars **Reviewed by:** Treasurer E. | Treasurer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about GoCardless?** Being able to have multiple plans, also being able to have one off payment links too. During covid being able to pause & restart Direct Debit plans was invaluable **What do you dislike about GoCardless?** Nothing I can think of. Maybe not being able to see what plan someone has signed up to in the confirmation email received. **What problems is GoCardless solving and how is that benefiting you?** Cash collection - used to be a painful process when collecting cash or standing orders ### 33. Cost-effective payment solution **Rating:** 3.5/5.0 stars **Reviewed by:** Garreth N C. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2020 **What do you like best about GoCardless?** Easy for clients to sign up, their fees are minimal, and there is a web portal which interfaces nicely with Xero **What do you dislike about GoCardless?** There is no phone number to call for help. It is via a web portal, and no chat function on their website. Problems can be tedious and slow to resolve. And it takes them 4 days to pay the money into your bank account :-( **Recommendations to others considering GoCardless:** Shop around, the technical solution works well. If you can live with "just ok" support once setup and the 4-day delay in receiving payments, you shouldn't have too many problems. **What problems is GoCardless solving and how is that benefiting you?** The problem that GoCardless solves is the perennial one of getting clients to pay on time. The benefits are that we don't have to spend time chasing clients for payment, so we have more time to do our work . ### 34. Simple to use and flexible **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher A. | Website designer and business owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about GoCardless?** Ease of use and ability to vary the payments if the client's invoice alters. **What do you dislike about GoCardless?** There is nothing to dislike. Except for perhaps the charges! **What problems is GoCardless solving and how is that benefiting you?** The ability to take small payments that would otherwise require time and effort to chase in. ### 35. Has made a big difference **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan B. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2022 **What do you like best about GoCardless?** Whilst not all of our customers have opted for automated payments, those that have provide us with a portion of highly predictable cash flow which has been amazing. The process has been easy and the experience of our customers with gocardless's systems is very good **What do you dislike about GoCardless?** The only issue I have with the system is that, when a customer cancels their DD with GoCardless via our system, their data is essentially wiped from GoCardless so it can be difficult to identify who has cancelled! It would be good to have some traceable data or a link left over that we could use to identify who that user was. **What problems is GoCardless solving and how is that benefiting you?** We've solved the issue of predictable cash flow and some customers not paying on time. This has been incredibly valuable for us and for our customers who no longer need to worry about their invoices going overdue ### 36. Nutrition business that uses go cardless **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2021 **What do you like best about GoCardless?** The fact that its simple to use for clients and the bussiness ownwer. **What do you dislike about GoCardless?** The cost involved. Mainly now that it takes VAT on payments. **What problems is GoCardless solving and how is that benefiting you?** Getting new customers signed up quickly and with low amounts of stress. ### 37. Simplify Direct Debits **Rating:** 5.0/5.0 stars **Reviewed by:** Trevor R B. | Partner/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2020 **What do you like best about GoCardless?** I started using GC in 2016, when looking for a good value DD solution. I found the Banks did not do it well. I tried this for regular accountancy fees and have not looked back. Settig up DDs is simple with a great sign up process, which is secure. Payments are collected on time and paid out, to me within one working day. Currently there are no charges for returned payments. The fees are very reasonable, wlthough they had now been told that VAT must be added from this month, Still great value as it saves me administration time. **What do you dislike about GoCardless?** I really cannot think of a downside to the offering **Recommendations to others considering GoCardless:** Best solution for collecting regular payments by DD for invoices or subscriptions. **What problems is GoCardless solving and how is that benefiting you?** My clients pay me by Monthly Direct Debit and one-off invoices. Makes it easy to see if someone has not paid me and to manage Debtors. ### 38. So easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** C B. | Scout Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about GoCardless?** It is so easy to use. It works with Online Scout Manager and does all the collecting for us. **What do you dislike about GoCardless?** It works well........................... **What problems is GoCardless solving and how is that benefiting you?** Not having to collect any subscriptions. ### 39. great service all around, except for refunds. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2022 **What do you like best about GoCardless?** ease of signing up new partners. just a simple link and then their ready to go. just a very simple UI all around. **What do you dislike about GoCardless?** the change to how refunds are handled by gocardless a couple years ago has really made refunds a headache whenever they come up. which isn't too often, but is still anoying. **Recommendations to others considering GoCardless:** Super easy to sign up and launch, and customer service and accounts reps go the extra mile to make sure you are fully comfortable. Partners love it and get no complaints or queries about it. easily the most simple payment processor company I have ever dealt with. **What problems is GoCardless solving and how is that benefiting you?** we are solving the problem of more and more people moving away from credit cards and looking for alternative payment methods. this nice and cheap service is great for us and the customers. ### 40. Easy to use, takes any stress out of setting up Direct Debits **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about GoCardless?** Really easy to use, for both me and my customers **What do you dislike about GoCardless?** No negatives for me, really pleased with GoCardless **What problems is GoCardless solving and how is that benefiting you?** I use GoCardless to take payments for the candle subscription I offer and it makes the whole set up process so easy. ### 41. Happy Business Owner **Rating:** 5.0/5.0 stars **Reviewed by:** Paul C. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2022 **What do you like best about GoCardless?** Gocardless is so easy to use and set up. invoices are uploaded instantly so you can see where they are in the process and when you will get paid. Gocardless can be integrated into your accounts software so it automatically updates your accounts. **What do you dislike about GoCardless?** There is a slight delay in getting paid but it's only seven days which most people can live with. They do have a new offering which does pay out within a day or two if that is required. **What problems is GoCardless solving and how is that benefiting you?** Getting paid on time can be a problem in any business but with Gocardless you can forget about all of that. Therefore less stress is one of the main benefits I would say. ### 42. Too pre-occupied by some social agenda to be a payment company **Rating:** 0.0/5.0 stars **Reviewed by:** Neil J. | Company Secretary, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2022 **What do you like best about GoCardless?** The fact they responded to my emails within the same day **What do you dislike about GoCardless?** I agree with others who have given them a roasting. In our case they asked questions about who we take money from, why, and what we spend it on. They got stuck on the fact we hire lawyers for our legal work which was a silly thing for them to do. However the real rub is that they said we failed because of our 'restricted activities'. We looked at their list and can confirm we do not engage in any of their activities. They won't explain what they mean. They also said they were required to comply with that list because of a range of reasons such as other bank policies. That, in our view, was a poor explanation and in all likelihood, an attempt to deflect any criticisms of their own beliefs onto others. I know we're being quite tough on them but their interest in our internal workings and considerations was unwarranted - and then they deliberately tried to muddy the waters around their policies. If they have a concern about someone's activities, they should report them to the relevant authority. Otherwise they come across as a payment company steered by a board preoccupied with social values that have no relevance to their industry. **Recommendations to others considering GoCardless:** My recommendation is don't use them. They have a list of 'restricted activities' for no obvious reason. They won't take ownership of their own screening policy. **What problems is GoCardless solving and how is that benefiting you?** The problem I'm trying to resolve is to have a payment integration with my accounting software. It looks like they have the capability but I haven't realised any benefits from them and seem unlikely to. ### 43. Great tool for getting paid as a freelancer **Rating:** 4.5/5.0 stars **Reviewed by:** Jason C. | Creative Imagineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2022 **What do you like best about GoCardless?** The easy to use platform that enables my clients to pay for serivces with ease. Also, allowing clients to add their card or bank details for recurring payments maked setting up Direct Debits a breeze. **What do you dislike about GoCardless?** It's hard to fault the tool but perhaps more options for recurring payments for taking subscription and membership payments. However, I am very happy with the system as it is. **Recommendations to others considering GoCardless:** If you're a business owner needing an easy method of collecting client payment, GoCardless is a no-brainer. **What problems is GoCardless solving and how is that benefiting you?** Removing the worry of taking regular payments from clients and not having to chase for payments as once the client adds their payment details to process is automated! ### 44. Fast and easy payment collection **Rating:** 5.0/5.0 stars **Reviewed by:** Evgeny S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2022 **What do you like best about GoCardless?** GoCardless makes it easy to collect payments from my customers, so I spend less time chasing invoices. They also collect from other countries and in different currencies (although that can be as expensive as a credit card), but I find it easy to use the same platform for everything. Also, their support is fast and effective; I know I can rely on them. **What do you dislike about GoCardless?** The collection and payout time for my Canadian customers is long. I wish it were as fast as it happens for my UK customers (and cheaper too). Also, I have to reconcile the payouts in Xero for some reason manually. It's not a huge hassle, but I need to do it every month or so. **What problems is GoCardless solving and how is that benefiting you?** GoCardless is helping me to forget about chasing invoices. Collecting recurring payments by direct debit is so much easier than relying on the customers to remember to pay. ### 45. Easy to set up **Rating:** 5.0/5.0 stars **Reviewed by:** Nadine L. | Independent Distributor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2021 **What do you like best about GoCardless?** While I was looking into the various payment gateways available when preparing to launch a membership, GoCardless was recommended to me due to their low fees. Having dabbled with a different platform and found it to be very confusing and getting myself in a muddle with it, I was concerned that this would be much the same. I was pleasantly surprised however, it was incredibly quick and easy to set up, which as a total novice in this area was absolutely perfect for me! I've had absolutely zero problems with GoCardless and have been using it for around a year now. I often set up landing pages for clients and always integrate GoCardless into their pages for taking payments. Happy to recommend as I think it's a great product and the recent developments with the Instant Payments has been a total game changer as I can now not only collect my monthly membership fees but sell products too. I get notified every time I recieve a payment into my bank, and can also easily see what is on it's way. If you're looking for a payment method for your business, definitely take a look at this! **What do you dislike about GoCardless?** Can't think of anything that I don't like! **What problems is GoCardless solving and how is that benefiting you?** Easy to set up multiple offers. I often do special deals so it takes just a few minutes to set up a new product. This is a much easier method for me to collect monthly membership fees without me having to be constantly chasing the pounds! ### 46. Good Application for bank direct **Rating:** 4.5/5.0 stars **Reviewed by:** Zakaria L. | Agile Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2021 **What do you like best about GoCardless?** The website is Easy to use There is a efficient dashboard in the home page we can Know at any time the status of direct debits of our clients Allows doing a lot of manipulation about the customers and bank debits plans. The website is welldone, no pbugs or problem meet till now ! The website is multilnguage. The support team gives a feedback within 48 hours **What do you dislike about GoCardless?** There is no mobile app, it will helps if there is an application google/Apple instead of visiting the website on the webpage by smartphone Sometimes the debits take more time, but I guess it depends on banks and working days. The invoces can not be uploaded in the apllication (this are sent by email). **Recommendations to others considering GoCardless:** I recommend any organization wishing to use automatic payments to use GoCardless because it meets the most requirements with advantageous pricing; In addition, the recurring and one-off payments plan seems to be effective. It proposes a lot of features and API integration, There is sevral account type depends of our uses No hidden fees. **What problems is GoCardless solving and how is that benefiting you?** That helps me to debit clients without asking them to make the automatic withdrawal by themselves. Be more professional by doing the Direct Debit automatically. I can share the payment of the rent by two or more tenants we can revive the customer if the payment is unsuccessful ### 47. I can't begin to tell you how much time Go Cardless has saved me **Rating:** 5.0/5.0 stars **Reviewed by:** James B. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2021 **What do you like best about GoCardless?** Before GC I would send all my therapists at our clinic an invoice and they would pay by bank transfer. Some would forget and I would have to remind them, this soured relationships. With 12 people all paying by bank transfer that's 12 bank charges to pay. Now with GC I send them an invoice and 10 days later I take payment by direct debit. All payments merged into one saving 12 bank charges and an end to late payments. This improves cash flow. It also saves on accountancy fees. For the company tax return the accountant has to do a breakdown, therapist by therapist for payments. Beforehand it was trawl through the bank statements incurring huge accountancy fees. Now we can just do a print out. This saves several hundred pounds a year. **What do you dislike about GoCardless?** Nothing at all. You'd be a fool NOT to use GC in your business. I love all parts of it.It could not be improved at all. Perhaps on bank statements you could reveal who the payee is. **What problems is GoCardless solving and how is that benefiting you?** Time, bank changes, late payments and it improves relationships. IT has saved hundreds of pounds in accountancy fees and bank charges. It has improved time management and we are far more productive ### 48. Simple to use, easy to get your money, and not expensive to use **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda D. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2021 **What do you like best about GoCardless?** Creating new plans (either for ongoing or one off payments, could not be simpler. There is very little jargon used within GoCardless and it feels like the system was created with the customer in mind. **What do you dislike about GoCardless?** The only frustration I have with GoCardless is that the payments come to me with long reference number which means nothing to my business; just means reconciling takes a little longer than it could. **Recommendations to others considering GoCardless:** Do it! It makes things simple **What problems is GoCardless solving and how is that benefiting you?** I have been using GoCardless for years in this business and my previous one, for me it's all about simplicity. it is really simple and easy to operate; not only for me but for my customers too. My customers get all the benefits and security they need without it costing me a fortune. ### 49. Simple and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2022 **What do you like best about GoCardless?** There is a cap on fees per transaction which is really competitive in the payment processor market. The QuickBooks connection is simple to use and I love it, they connect easily and with no add on fees. **What do you dislike about GoCardless?** I wish it did everything and not just Direct Debit, as it's insanely effective and easy to use. More emails informing you of activities would be really useful as it just works away on it's own but it would be good to have these features. **What problems is GoCardless solving and how is that benefiting you?** Recurring income has been made easy through GoCardless. I can get this set up and don't have to think about it. I would recommend this to anyone. The Payment Links in particular are brilliant. ### 50. Excellent business, great service **Rating:** 5.0/5.0 stars **Reviewed by:** Chris M. | Head of Marketing, Comms & IT, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2022 **What do you like best about GoCardless?** Ease of use Lightning fast API Reliable uptime Forward thinking **What do you dislike about GoCardless?** Can sometimes be difficult to get to a solutions engineer who can help **What problems is GoCardless solving and how is that benefiting you?** Speed of payment collections has allowed us to produce financial reports with far greater speed. Improved customer service for members. ## GoCardless Discussions - [I recommend any organization wishing to use automatic payments to use GoCardless because it meets the most requirements with advantageous pricin ?](https://www.g2.com/discussions/i-recommend-any-organization-wishing-to-use-automatic-payments-to-use-gocardless-because-it-meets-the-most-requirements-with-advantageous-pricin) - 1 comment, 1 upvote - [What do I do about pending payments](https://www.g2.com/discussions/what-do-i-do-about-pending-payments) - 1 comment, 1 upvote - [A-When will we be able to choose the moment when the transfer is made, i.e., choose to receive the funds on a predictable date? B-The display during registration should first offer to fill in information for a company. Currently, you have to click a button first for the information entry for companies to appear. However, SEPA direct debit is mostly for companies, not for individuals.](https://www.g2.com/discussions/37749-a-quand-pourra-t-on-choisir-le-moment-ou-le-virement-se-fait-cad-choisir-de-recevoir-les-fonds-a-une-date-previsible-b-il-faudrait-que-l-affichage-lors-de-l-inscription-propose-en-premier-de-remplir-des-infos-pour-une-entreprise-actuellement-il-faut) - 1 comment, 1 upvote - [Will it be possible one day to have invoices automatically generated for my clients (1 invoice per payment plan)?](https://www.g2.com/discussions/37284-sera-t-il-possible-un-jour-d-avoir-des-factures-editees-automatiquement-pour-mes-clients-1-facture-par-plan-de-paiement) - 1 comment, 1 upvote - [Is there any other type of payments being accepted?](https://www.g2.com/discussions/31022-is-there-any-other-type-of-payments-being-accepted) - 2 comments, 1 upvote - [View GoCardless pricing details and edition comparison](https://www.g2.com/products/gocardless/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-05-18+18%3A25%3A51+-0500&secure%5Bsession_id%5D=47894520-5a5c-43c5-a300-3a355d2be5ba&secure%5Btoken%5D=54a41eea8deca3cd94abbd5b576d2e0dc37a0c1916234a4e342bb1772a6e2c67&format=llm_user) ## GoCardless Integrations - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Wise Business](https://www.g2.com/products/wise-business/reviews) - [Xero](https://www.g2.com/products/xero/reviews) ## GoCardless Features **Payment Options** - Recurring Billing - Instant Payment - ACH Payments and eCheck Processing - Multi-Currency - Online payment portal **Billing and Payments** - Payment Terms - Personalized Billing **Payment Methods** - ACH **Administration - Installment Payment and Buy Now Pay Later (BNPL)** - Email Notifications - Invoicing **Payment Processing** - Encryption **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Administration** - Reporting/Dashboards - User, Role, and Access Management - Payout Time - Manual Payment Entry - Omnichannel **Revenue Recognition** - Usage Tracking - Deferred Revenue - Revenue Accrual **Payment Processing ** - Batch Processing - Payments Scheduling - Automated Workflows - Self Service - Reconciliation - Settlements - Payment Tracking **Payment Tools - Installment Payment and Buy Now Pay Later (BNPL)** - Payment Gateway - Payment Tracking - Payment Scheduling **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - Omnichannel **Security** - Data Tokenization - Two-Factor Authentication **Revenue Optimization** - At-Risk Customers - Customer Churn - Revenue Forecasting **Security and Compliance** - SSL Encryption **Payment Options** - Multi-Currency - Online payment portal **Agentic AI - Installment Payment and Buy Now Pay Later (BNPL) features** - Adaptive Learning - Proactive Assistance - Decision Making **Development** - Customization (Fields, Objects, and Layouts) - APIs - Accounting Software Integration - E-Commerce Software Integration **Integration** - Agnostic Integration - Reporting Consolidation - Plugins and APIs **Platform** - Performance and Reliability - Internationalization - Currency/Language - Internationalization - Operating Country - API / Integrations - Accounting integration - E-commerce Integration **Platform** - Accounting integration - E-commerce Integration **Payment Types** - AP Automation **Agentic AI - Payment Gateways** - Autonomous Task Execution - Cross-system Integration - Decision Making **Agentic AI - Enterprise Payment** - Adaptive Learning ## Top GoCardless Alternatives - [PayPal Payments](https://www.g2.com/products/paypal/reviews) - 4.4/5.0 (2,675 reviews) - [Payoneer](https://www.g2.com/products/payoneer/reviews) - 3.2/5.0 (359 reviews) - [Square Payments](https://www.g2.com/products/square-payments/reviews) - 4.5/5.0 (167 reviews)