G2

Verified User in Import and Export

Mid-Market (51-1000 emp.)

10/30/2026

Guest users or non-business users of the software, not included in G2 scores.

"Turns Supplier Check-Ins into Conversational, Insightful Feedback—Fast"

4/5

What do you like best about Glow?

The thing I like most about Glow is that it turns dry supplier and client check-ins into something people actually want to finish. I'm Codde Sopher, and I handle marketing for Global Trade Import Export Co. — a mid-size trading house where a big chunk of my week goes to chasing overseas buyers and freight partners who are already buried in their inboxes. Cold emails and plain questionnaires just get ignored. Glow changed that for us.

The example that really sold me on it is new-supplier screening. We deal with factories and export agents across a bunch of countries, and before we onboard anyone, I need a straight answer on lead times, documentation, and howthey handle quality problems. I used to send out a long form and hope for the best. Now I build a short, quiz-style flow in Glow that reads like a normal conversation instead of homework. It asks things like "How fast can you realistically turn around a sample order?" and "Which shipping terms do you handle most often?" — and it branches, so the follow-up questions change based on whatever someone picks. One supplier dropped a comment saying their customs paperwork actually runs about three days slower than what they advertise on their site. That single note kept us from getting blindsided on a big consignment a few weeks later. You just don't get that kind of honest detail from a dry email thread.

I also really like how the results organize themselves. Responses come into one clean dashboard, I can filter by region or by what buyers said, and patterns pop out without me dumping everything into a spreadsheet first. When I'm juggling three trade lanes in the same week, that's a genuine time-saver. I can pull the key takeaways straight into my weekly report for the import-export team and it looks solid without me rebuilding charts from nothing.

And it's easy to make it feel like us — I drop in our Global Trade logo and match the colors, so when a potential business partner clicks the link, it feels like a natural part of our follow-up rather than some random survey from a stranger. That makes a real difference when you're asking overseas contacts to be candid. Glow has become my go-to whenever I need structured, honest feedback fast. Review collected by and hosted on G2.com.

What do you dislike about Glow?

Honestly, Glow has a few rough edges that bug me more than they should, especially when I'm in the middle of a busy trade week. I'm Codde Sopher, and I handle marketing for Global Trade Import Export Co. A lot of what I build in Glow ties back to supplier screening, client follow-ups after shipments, and feedback from our overseas agents — so the little annoyances add up fast when I've got three different things running at once.

The biggest one is the export controls. When I want to pull results to share with our import-export team or with a client, the PDF export is pretty rigid. I can't hide specific question sections, rearrange the charts, or add my own summary notes directly into the file. A few weeks ago I ran a post-shipment survey with one of our regular buyers, and all our leadership needed was the rating breakdown — not the open-ended comments. There was no clean way to strip that out, so I ended up editing the PDF by hand, cropping sections one by one. That chewed up a good twenty minutes that I could've spent chasing down a late freight quote instead.

The alerting is also way too basic. Every new response triggers the same generic email, and there's no way to set up rules for specific answers. Say a supplier rates documentation as a problem, or a client mentions a customs delay — I don't get a flagged notification for that. I still have to log in and click through every single entry myself. Some weeks I'm buried in lead-time negotiations and shipping arrangements, and a really important comment can sit in the dashboard for hours before I spot it. With overseas partners, that lag can turn a small issue into a bigger headache.

The branching logic works okay for short, simple flows, but it gets messy when I stack more than a couple of rules. I tried building one combined quiz covering both client satisfaction and freight partner quality checks, and once I layered in a few follow-up paths, the preview started glitching. Some questions that were supposed to stay hidden popped up anyway. I gave up and split it into two separate surveys, which meant extra setup work and a couple of contacts getting two different links from us.

File handling is another weak spot. A few of our buyers like to attach packing lists or inspection photos along with their answers, and Glow's upload limits are tight, with certain file types failing for no clear reason. Those people end up emailing the files to our general inbox, and then I'm stuck matching attachments to survey entries by hand. It's easy to mix things up when I'm running multiple surveys for different trade lanes at the same time.

Don't get me wrong — Glow still works well for the straightforward stuff, and I keep coming back to it. But it's clearly built for simpler use cases, and those gaps mean I'm always doing a chunk of manual cleanup after the responses come in. Review collected by and hosted on G2.com.

What problems is Glow solving and how is that benefiting you?

Glow solves the problem of getting real, structured answers out of people who'd never fill out a standard form. I'm Codde Sopher, and I handle marketing for Global Trade Import Export Co. — a mid-size trading house where most of my week is spent reaching out to overseas buyers, factory reps, and freight partners. Those folks are buried in emails and they don't have time for long questionnaires. Before Glow, I'd send out plain forms and hope for replies, and most of what came back was vague or just never showed up. There was no way to line up answers across suppliers or spot problems that kept coming back.

Glow gives me a way to build short, conversational surveys that people actually finish. Our supplier screening is the best example. Before we onboard a new factory or export agent, I need the real picture on lead times, documentation, and how they handle quality disputes. I used to send a long form and cross my fingers. Now I build a quiz-style flow in Glow that feels like a conversation — questions like "How fast can you realistically turn around a sample order?" and "Which shipping terms do you handle most?" — with branching so the follow-ups change based on what someone answers. One supplier admitted in a comment that their customs paperwork runs three days slower than their site claims. That one note stopped us from getting blindsided on a big consignment a couple weeks later. We'd have never caught that with a generic email check-in.

It also cleans up the chaos of tracking feedback. All responses land in one dashboard, I can filter by region or by what buyers said, and patterns jump out without me dumping everything into spreadsheets first. When I'm juggling multiple trade lanes in the same week, that saves me real hours. I pull the takeaways straight into my weekly report for the import-export team, and it looks sharp without me rebuilding charts from scratch.

And it's easy to brand — I drop our Global Trade logo and match our colors, so when a potential business partner clicks the link it feels like part of our follow-up, not some random survey from a stranger. That goes a long way when you're asking overseas contacts to be candid with you. Review collected by and hosted on G2.com.