G2

Marc P.

Process Manager/ Systems Analyst

12/1/2023

"Great team to work with!"

5/5

What do you like best about Gloo CRM Inc.?

Their team was personable and accountable. If problems were not able to be completed by the Gloo team, they still took care of any subsystem support requests and inquiries. Troubleshot the tools they helped us build, and many others we have in the Zoho ecosystem other companies would have considered "out of scope". In short, they care and it shows in their work. Review collected by and hosted on G2.com.

What do you dislike about Gloo CRM Inc.?

When we started we had scheduled check-ins and updates where now that we are in development phases those calls no longer persist. I still get regular communication and great support, but it is hard for me to showcase that progress internally to people who don't see the nuances. I'd like to see those more established. But I also have not requested this from them so I'm sure they would accommodate if I reached out. Review collected by and hosted on G2.com.

What problems is Gloo CRM Inc. solving and how is that benefiting you?

We had a change in business structure that increased our invoicing requirements by upwards of 300% and was difficult for Accounts Receivable to keep up, crippling our ability to develop a particular revenue stream. Gloo took a methodical approach to address our sales process, document management, training, and culture to redesign the infrastructure we had in place. Review collected by and hosted on G2.com.