KB

Kimberly B.

10/15/2025

"Seamless Setup, Enhances Workflow Significantly"

5/5

What do you like best about Glia?

I love Glia's high-quality technology and its better and easier-to-use recording and analytics functions compared to other options we considered. The setup process was really easy and seamless, which I enjoyed. The AI cortex wrap-up summary has been huge for saving time on documentation, particularly useful for team members with special needs. The automated summaries are a favorite feature, and I'm excited about potentially assisting operators with AI agents. The insights and capabilities it offers as a manager to review team activities easily without manually searching is a significant benefit. Review collected by and hosted on G2.com.

What do you dislike about Glia?

I find that the current functionality is limited by the inability to set a follow-up flag or function on calls. This is currently only available for chat and SMS, which limits efficiency when dealing with complex customer issues such as policy cancellations and reinstatements. These typically require multiple interactions across different departments and having a flagging system would streamline this process and improve follow-up capabilities. Review collected by and hosted on G2.com.

What problems is Glia solving and how is that benefiting you?

Glia streamlines our customer service with automated chat filtering and call distribution, ensuring a balanced workload. The AI cortex wrap-up drastically cuts documentation time, aiding team members with typing challenges. It's transformative for efficient workflow and documentation. Review collected by and hosted on G2.com.

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4.8 out of 5 · Verified reviews from real users

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