G2

JP

John P.

Customer Experience

Mid-Market (51-1000 emp.)

5/22/2020

"Glady is amazing"

4.5/5

What do you like best about Gladly?

I love how streamlined and easy to follow the program is. The layout is very user friendly and aesthetically pleasing. Review collected by and hosted on G2.com.

What do you dislike about Gladly?

Some of the features are so slick that they can seem hidden. Also, I wasn't a fan of some of the ring tones used, especially for the chat feature. Review collected by and hosted on G2.com.

Recommendations to others considering Gladly:

It's an amazing tool that will only enhance your customer experiences, but be mindful of what you need in terms of a platform and decide if this offers enough or too little. Review collected by and hosted on G2.com.

What problems is Gladly solving and how is that benefiting you?

I am helping solve some routing issues with tickets, along with some phone latency issues. Dropped calls occasionally happen. Review collected by and hosted on G2.com.