G2

Subhashree S.

Developer

Computer Software

Enterprise (> 1000 emp.)

8/15/2026

"Turns Customer Feedback into Actionable Insights with Ease"

4.5/5

What do you like best about gjalla?

What I like best about Gjalla is that it gives a simple way to turn customer feedback and conversations into actionable insights. I like that it helps surface recurring themes and issues without requiring me to manually go through everything, which makes it easier to understand what customers are struggling with and where the experience can be improved. Review collected by and hosted on G2.com.

What do you dislike about gjalla?

The main downside is that the insights can sometimes need a bit of manual review to make sure the context is interpreted correctly. For less common or more nuanced feedback, the results aren't always as clear-cut, so I wouldn't rely on it completely without checking the underlying conversations. More customization around how insights are grouped and prioritized would also be useful. Review collected by and hosted on G2.com.

What problems is gjalla solving and how is that benefiting you?

It helps reduce the manual effort involved in analyzing customer feedback and conversations. Gjalla makes it easier to spot recurring issues, understand customer sentiment, and identify patterns that might otherwise get missed when looking at individual interactions. That gives me a quicker way to understand where customers are facing problems and where the overall experience can be improved. Review collected by and hosted on G2.com.