G2

NS

Nathan S.

Managing Owner

Enterprise (> 1000 emp.)

10/28/2019

"Very Intuitive Business Communications Alternative"

4.5/5

Describe the project or task Genesys Platform Business Intelligence Solutions helped with:

VoIP voice over the internet protocol. All inbound and outbound calls placed and received by associates via this system. Review collected by and hosted on G2.com.

What do you like best about Genesys Platform Business Intelligence Solutions?

Call logging VoIP and clarity of calls made and received. Call transfer (warm and cold) options available. Review collected by and hosted on G2.com.

What do you dislike about Genesys Platform Business Intelligence Solutions?

The software is pretty straight forward and easy to use. I haven't experienced anything that I dislike about the software. Review collected by and hosted on G2.com.

What problems is Genesys Platform Business Intelligence Solutions solving and how is that benefiting you?

Internal and external communications are made seamless. Call recording and logging features help in tracking end results. Review collected by and hosted on G2.com.