G2

RG

Rebecca G.

Asst VP Financial Systems & Payroll

Enterprise (> 1000 emp.)

5/18/2021

"Skype for business review Rebecca"

4.5/5

What do you like best about Genesys Cloud CX?

Skype is an easy-to-use IM platform that allows you to see when colleagues are online and available or away in a meeting. It integrates into Outlook seamlessly. It is a great tool when you need to connect with someone quickly! Review collected by and hosted on G2.com.

What do you dislike about Genesys Cloud CX?

Skype for business is currently limited to users within your organization. It would be nice if it could connect to other external skype users. Review collected by and hosted on G2.com.

Recommendations to others considering Genesys Cloud CX:

If you need to be able to connect with colleagues across your organization, look no further than Skype for Business. Their simple, user-friendly applications makes it easy to see who is available and online. Why send an email when you can use Skype for Business? Review collected by and hosted on G2.com.

What problems is Genesys Cloud CX solving and how is that benefiting you?

Skype for Business solves the issue of too many emails to answer simple questions. The quick collaboration functionality means less back and forth and faster responses to problems. Review collected by and hosted on G2.com.