Kerri M.

Global Head of Talent

Mid-Market (51-1000 emp.)

2/8/2021

"The best candidate management tool available on the market!"

5/5

What do you like best about Gem?

Gem is an absolutely incredible platform to use for managing candidates. The ability to send sequences to candidates with email & link tracking, as well as being able to pre-schedule follow-ups is a game-changer for improving your sourcing metrics. Not only can you use Gem to manage all of the passive candidates you reach out to, it also has the ability to house incoming candidates from marketing campaigns which makes it super easy to cross-check duplicate candidates with zero effort. The reporting capabilities that comes with Gem is robust and has helped our team redefine our recruiting strategy based on the data we collect, and the ability to integrate it with almost any system has improved our speed tremendously.

The user interface for Gem is clean and incredibly intuitive. It's very easy to learn if you've never worked with a candidate management tool, or even an ATS for that matter. I really love how focused Gem is on the candidate experience and it has multiple ways it makes sure no candidate gets spammed (you can even set limits for the number of emails a user can send out or for how many a candidate can receive per day!). Review collected by and hosted on G2.com.

What do you dislike about Gem?

I am a firm believer that nothing is perfect and there is always room for improvement (I rarely ever give perfect 10's!) but I honestly cannot think of anything that I dislike about Gem. If we ever find something that is missing or needs improvement, the Gem team takes our feedback and is always modifying or improving things to better help our process. The email finder may not be the most powerful one, but it has continued to improve over time Review collected by and hosted on G2.com.

What problems is Gem solving and how is that benefiting you?

What problem haven't we solved with Gem!? Gem has helped us clean-up our extensive candidate database so much - we have used the projects to organize our talent pipelines by seniority and skillset which saves the team a ton of time when they start sourcing on a new role. The ability to set multiple follow-ups in a sequence showed us the benefit of using multiple emails to increase your response rate and it is something we do consistently when starting new reach-out sequences. Review collected by and hosted on G2.com.

Gem Reviews & Product Details

Gem is the only AI-first all-in-one recruiting platform. It brings together your applicant tracking systems (ATS), candidate relationship management (CRM), sourcing, scheduling, and analytics — plus 800+ million profiles to source from — with AI built into every workflow. By eliminating the headaches of juggling multiple tools, Gem helps customers boost recruiter productivity by up to 5x while saving 30-50% on technology costs. Over 1,000 organizations — from startups to industry leaders like Zillow, DoorDash, and Asana — trust Gem to fuel their growth. With an industry-leading 4.8/5 rating on G2, Gem is the platform recruiters actually love to use. With Gem, you can experience the power of a truly connected recruiting platform — one consistent interface, unified data, smarter AI recommendations, and simplified permissions. Our customers achieve remarkable results: • Cut costs through consolidation: Replace your scattered recruiting tools with one AI-powered platform for ATS, CRM, sourcing, scheduling, and analytics. Reduce spend on expensive sources of talent and eliminate redundant point solutions. • Maximize recruiter productivity: Get up to 5x efficiency gains with AI built into every workflow — from sourcing talent and reviewing applications to scheduling interviews and managing candidates. With all products working better together, recruiters spend less time switching systems and more time building relationships. • Unlock data-driven recruiting: Get access to analytics across the recruiting funnel without complex BI tools. From pipeline metrics to hiring forecasts, Gem helps you make data-driven decisions and demonstrate impact. • Use AI that actually works: Get better results from AI that gathers context from all your recruiting data. With insight into every candidate touchpoint and interaction, Gem AI makes smarter decisions about who to engage and how. • Work with software built for recruiters: Use a platform designed around how recruiters actually work, not a collection of technical features. Quick implementation, intuitive workflows, and clear analytics make Gem the solution teams actually use and trust, earning us an industry-leading 4.8/5 rating on G2.

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Gem Integrations

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Gem Media

Save time, money, and the headaches of juggling multiple tools. Gem brings together your ATS, CRM, sourcing, scheduling, and analytics — plus 800M+ profiles to source from — with AI built into every workflow.

Review applications faster with AI that surfaces the best matches, streamline collaboration with hiring teams, simplify offer flows, and automate routine administrative tasks.

Use AI-powered search across Gem's database of 800M+ profiles — plus 1-click add from LinkedIn and 20+ sourcing sites. Automate personalized outreach to drive higher conversions.

Use AI agents to rediscover, nurture, and engage talent across your entire network to stay ahead of future hiring demands.

Automate scheduling with AI that finds optimal times across calendars. Deliver a seamless experience for candidates and teams with branded portals, automated reminders, and more.

Get access to analytics across the recruiting funnel without complex BI tools. From pipeline metrics to hiring forecasts, Gem helps you make data-driven decisions and demonstrate impact.

Gem is the only AI-first all-in-one recruiting platform. It brings together your ATS, CRM, sourcing, scheduling, and analytics — plus 800+ million profiles to source from — with AI built into every workflow. By eliminating the headaches of

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Mastering recruitment metrics: an in-depth guide

Celestica decreases time-to-hire through remarkable efficiency plays

Prestige Care sees 9x ROI with Gem, hiring 8 directors in its first 12 months

Gem Reviews (257)

G2 reviews are authentic and verified.

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Verified User in Staffing and Recruiting

Enterprise (> 1000 emp.)

11/20/2025

"Essential Tool for Streamlined Sourcing and Pipeline Management"

4/5

What do you like best about Gem?

Gem is an excellent sourcing tool that centralizes all your hiring pipelines in one place, allowing you to source candidates from multiple channels and manage them efficiently. Its seamless integration with ATS systems makes tracking and reviewing candidate progress straightforward, and the support team is responsive and helpful. One standout feature is Gem's Sequence, which lets you use predefined templates to communicate with candidates, streamlining outreach and ensuring consistency across your recruiting process. Review collected by and hosted on G2.com.

What do you dislike about Gem?

Too many options on left which can we consolidate into fewer ones. Sometimes I do get confused where to find my project. in Home options on left or in People. Review collected by and hosted on G2.com.

What problems is Gem solving and how is that benefiting you?

em solves several key recruiting challenges by centralizing hiring pipelines, allowing me to source candidates from multiple channels and organize them in one platform. It eliminates the hassle of managing spreadsheets or switching between different tools, making the hiring process more efficient and transparent. Review collected by and hosted on G2.com.

Arbaz S.

Technical recruiter

Mid-Market (51-1000 emp.)

8/12/2025

"Excellent AI tool for Staffing"

5/5

What do you like best about Gem?

Major thing I like about Gem is that it is AI AI-powered tool helping in staffing and recruiting. It helps in scheduling, coordination, feedback, and keeping track of each and every candidate and open position. It also reduces manual work by automating the work, it also saves lot of time. This software is easy to use. Review collected by and hosted on G2.com.

What do you dislike about Gem?

I believe it should make its User interface little more attractive, Some integrations can be inconsistent, reporting customization is limited, and the platform has a bit of a learning curve for new users. Review collected by and hosted on G2.com.

What problems is Gem solving and how is that benefiting you?

As Gem is AI powered ATS it has many usefull features that are benefitting me in multiple ways right from reducing manual work, no need to maintain extra excel sheets, you can find suitable candidates as per requirement with few search filters, Gem streamlines outreach, tracks candidate engagement, and integrates well with ATS tools—saving time, improving follow-ups, and boosting pipeline visibility. Review collected by and hosted on G2.com.

Verified User in Mental Health Care

Enterprise (> 1000 emp.)

9/23/2025

"Gem is a very strong sequencing and in-mailing tracking tool."

4/5

What do you like best about Gem?

I like the visibility that Gem gives you into what is and what is not working. As a recruiter I am in-mailing candidates and setting them up in email sequences which helps me provide consistent follow up on candidates who may rarely check Linkedin. They also do a great job of finding emails, as well as tracking and giving a real look into the data behind your in-mailing metrics. I use this daily in my current role and have recommended it to my old company. Review collected by and hosted on G2.com.

What do you dislike about Gem?

I dislike how Gem adds a few extra layers into the in-mailing process. To be able to accurately track my activity I need to save candidates to a project in Linkedin, save them to a CSV, upload to a project in Gem, message them in Linkedin, log the outreach, and then add to a sequence. I wish it had a way to better integrate the chrome extension with less clicks. Review collected by and hosted on G2.com.

Bhanu S.

Transportation Design Engineer

Civil Engineering

Small-Business (50 or fewer emp.)

9/22/2025

Guest users or non-business users of the software, not included in G2 scores.

"Streamlined platform that simplifies recruiting workflows"

5/5

What do you like best about Gem?

Gem stands out for its ability to bring together outreach, tracking, and pipeline management into one seamless platform. The interface is intuitive, making it easy to use even for someone new to recruiting tools. I particularly appreciate the analytics and reporting features — they give clear visibility into outreach performance and help identify what’s working and what needs adjustment. The integrations with LinkedIn and email are smooth and save a lot of manual work. Overall, Gem reduces time spent on repetitive tasks and makes candidate engagement more structured and data-driven. Review collected by and hosted on G2.com.

What do you dislike about Gem?

While Gem has been very helpful overall, there are areas where it could improve. The reporting dashboards, while detailed, can feel overwhelming at times and require some trial and error to fully utilize. Customization options for email templates are somewhat limited, and expanding them would allow for even more personalized outreach. Additionally, the mobile experience is not as strong as the desktop platform, which can make it harder to stay productive on the go. Finally, the pricing may be a bit high for smaller teams, which could limit accessibility for organizations that would benefit from the tool. Review collected by and hosted on G2.com.

What problems is Gem solving and how is that benefiting you?

Gem has helped streamline the recruiting process by centralizing outreach, tracking, and candidate relationship management into one platform. It reduces the manual effort involved in sending and monitoring candidate emails, freeing up more time to focus on meaningful conversations. The analytics tools make it easy to track pipeline progress, measure team efficiency, and identify areas where diversity recruiting can be improved. Integrations with LinkedIn and email systems also eliminate duplicate work, helping maintain accuracy and consistency across candidate interactions. As a result, our recruiting process has become faster, more transparent, and more data-driven. Review collected by and hosted on G2.com.

Aryan R.

Trainee Recruiter

Mid-Market (51-1000 emp.)

8/11/2025

"Gem: Where Recruiting Meets Treasure Hunting"

5/5

What do you like best about Gem?

Gem nails the balance between power and simplicity — it’s intuitive enough to use daily without a steep learning curve, yet feature-rich enough to cover everything from sourcing to analytics. Implementation was smooth, integrations clicked into place without drama, and their support team actually feels like an extension of my recruiting desk. Review collected by and hosted on G2.com.

What do you dislike about Gem?

While Gem streamlines sourcing beautifully, it can feel a bit boxed in when it comes to customization and integrations. Some features are incredibly powerful but lack the flexibility to adapt perfectly to unique workflows, which can slow things down when you’re aiming for a truly tailored recruiting process. Review collected by and hosted on G2.com.

Mahek T.

Technical Recruiter

Staffing and Recruiting

Mid-Market (51-1000 emp.)

8/12/2025

"Gem review"

5/5

What do you like best about Gem?

streamlines sourcing and outreach by offering powerful automation, seamless integrations, and robust analytics, making recruiting faster, smarter, and more efficient. Review collected by and hosted on G2.com.

What do you dislike about Gem?

is a powerful tool for sourcing and outreach, it can sometimes be slow or buggy, especially when syncing with ATS systems or handling large data sets. Additionally, the UI can feel slightly cluttered at times, making it harder to navigate or locate specific features quickly. Minor delays in campaign email scheduling or tracking can also affect workflow efficiency. Improving overall performance and simplifying the interface would make the user experience even better. Review collected by and hosted on G2.com.

Gerad D. M.

Senior Workday Payroll Operations Coordinator

Small-Business (50 or fewer emp.)

9/10/2025

"good interview review"

2.5/5

What do you like best about Gem?

I really like how Gem helps recruiting teams use data to make smarter hiring decisions. The analytics and pipeline visibility make the recruiting process more strategic instead of reactive, which really resonates with how I like to work. Review collected by and hosted on G2.com.

What do you dislike about Gem?

One thing I noticed is that Gem has so many powerful features that there can be a bit of a learning curve at the start. But honestly, that’s true of most great tools, and once you’re in, the value is clear Review collected by and hosted on G2.com.

What problems is Gem solving and how is that benefiting you?

Gem is solving one of the biggest challenges in recruiting—spending too much time on manual outreach and not having clear visibility into pipelines. By automating follow-ups and centralizing data, Gem allows me to focus more on building real relationships with candidates and partnering strategically with hiring managers. That efficiency and data-driven approach really elevates the impact of recruiting Review collected by and hosted on G2.com.

Geraldine C.

HR and Recruitment Specialist

Small-Business (50 or fewer emp.)

8/7/2025

"GEM FEEDBACK"

4.5/5

What do you like best about Gem?

What I like most about Gem is how much time it saves me. The sourcing and outreach features are super easy to use, and I love being able to keep everything organized in one place. It helps me stay on top of follow-ups and makes my workflow feel a lot smoother Review collected by and hosted on G2.com.

What do you dislike about Gem?

While I really appreciate Gem overall, I’ve noticed that the reporting features can feel a bit limited at times. It would be great to have more customizable dashboards or deeper insights without needing to export data. Also, the platform can occasionally lag when handling larger pipelines. Review collected by and hosted on G2.com.

What problems is Gem solving and how is that benefiting you?

Gem helps me stay organized and consistent with candidate outreach, which used to be a major challenge. It solves the problem of follow-up fatigue by automating reminders and sequences, so no one slips through the cracks. It also gives me better visibility into my pipeline and outreach performance, which helps me adjust strategies faster and hit hiring goals more efficiently Review collected by and hosted on G2.com.

Herberth F.

Technical Recruiter en TELUS Digital

Enterprise (> 1000 emp.)

9/11/2025

Guest users or non-business users of the software, not included in G2 scores.

"My Gem experience"

4/5

What do you like best about Gem?

I really like the visuals of the tools and the integrations. Being able to add the candidates directly from my search list from LinkedIn to Gem in seconds. Review collected by and hosted on G2.com.

What do you dislike about Gem?

Sometimes it feels a bit slow when loading large searches, and the customization for reports could be a little bit more flexible, but it works as expected. Review collected by and hosted on G2.com.

Kerisha B.

Recruiter Specialist

Small-Business (50 or fewer emp.)

7/29/2025

"ATS- Gem update"

4/5

What do you like best about Gem?

What I like about it the most, it's pretty straightforward and everything is located ome place. Gem has transformed our recruitment process! Its intuitive interface and automation features save us time and effort. We love customizable workflows, advanced analytics, and seamless integrations with other HR tools. Gem helps us source top talent, track candidate progress, and make data driven decisions. The platform's user-friendly design makes it easy for our team to adopt and use effectively. Overall, Gem has improved our hiring efficiency, reduced time to hire, and enhanced the candidate experience. It's a valuable tool for any recruitment team! Review collected by and hosted on G2.com.

What do you dislike about Gem?

AI generated, even tho that's what makes the work easier. While the software is a powerful recruitment tool, some users may find limitations. The platform's complexity can lead to a steep learning curve, and customization options may be limited in certain areas. Integration with specific HR systems can be challenging, and some users may find the reporting features flexible. Additionally, the cost may be prohibitive for smaller organizations or those with limited recruitment budgets. Review collected by and hosted on G2.com.