G2

Vinod M.

Engineering Lead

Enterprise (> 1000 emp.)

12/5/2024

"Enterprise-grade, gold-standard customer communication platform"

5/5

What do you like best about Fyno?

The Fyno platform is an enterprise-grade, gold-standard product that has helped debug the delivery of all customer notifications on one platform. It is easy to download reports and reconcile with all the service providers within a few minutes. We made zero changes in our core banking, which helped us seamlessly migrate in a few days. Fyno’s team is very responsive; their response time and resolution time in fixing minor bugs are fast. Review collected by and hosted on G2.com.

What do you dislike about Fyno?

While the platform is excellent, the product UI/UX needs to be improved. We have given feedback, and they are working on launching a new version. Review collected by and hosted on G2.com.

What problems is Fyno solving and how is that benefiting you?

We were using an existing tool, which was very basic. After using fyno, our delivery rate improved by 8% to 9%. Delivery latency improved by 5x. The fyno platform could automatically identify junk/invalid numbers, which helps us suppress them. Our overall customer communication cost was reduced by 14% within 2 months of going live with fyno. Our complaints about one-time passwords (OTP SMS) have decreased from thousands daily to less than double digits. We had scale-related problems, and after implementing fyno, our entire scale is seamlessly managed, including queuing, batching and throttling. Review collected by and hosted on G2.com.