G2

Shari D.

Office Manager

Small-Business (50 or fewer emp.)

10/13/2026

"Fusion Offers End-to-End Workflow Tools That Improve Efficiency"

4.5/5

What do you like best about Fusion by Ensora Health?

I appreciate that Fusion supports multiple areas of our practice. It brings everything together in an integrated way, from tracking referrals and waitlists to scheduling, from sending appointment reminders to documentation, and from claims processing to patient billing. I also appreciate the Ensora team offers a database of help articles and is adding new features like AI Assistant to help us streamline our workflow. Review collected by and hosted on G2.com.

What do you dislike about Fusion by Ensora Health?

Reporting is the part of the system I find the hardest to use. While the ability to build custom reports does help, the process still isn’t very intuitive. My staff has also mentioned that the documentation workflow isn’t straightforward, and that linking some information between evaluative appointments and treatment appointments takes extra effort. Review collected by and hosted on G2.com.

What problems is Fusion by Ensora Health solving and how is that benefiting you?

We used to mail new-patient paperwork or ask patients to arrive early to fill it out. That often left therapists with only a couple of minutes to review a patient’s history before the evaluation. The custom intake form feature lets us upload documents to the patient portal so patients can complete everything at their convenience. As a result, we’re seeing higher compliance, and therapists have more time to review the information in advance. Review collected by and hosted on G2.com.

Response from Madison Lewandowski of Fusion by Ensora Health

edit

Thank you for such a thoughtful review! The intake form improvement you described is exactly the kind of workflow transformation we love to hear about. Giving therapists more time to review patient history before an evaluation is a meaningful difference. We're also glad the integrated workflow from referrals all the way through to billing has been valuable for your practice. The feedback on reporting intuitiveness and linking information between evaluative and treatment appointments is really helpful and we'll make sure it gets to the right team. If you'd like to share more, reach out at feedback@ensorahealth.com (put 'Madison' in the subject line to route to me directly).

Madison

Fusion by Ensora Health