G2

Terri H.

Adjunct Instructor

Small-Business (50 or fewer emp.)

2/14/2021

"A Gamechanger for associations with content across several platforms"

5/5

What do you like best about FUSE Search?

A user of our website can see what the sources of content are in search results: whether it's from web content, an online discussion forum, a magazine or journal article, a podcast, etc. This is all based on taxonomy. We have content residing on a number of different systems, and FUSE has given us a tremendous opportunity to pull them all together and be easily viewed from one place. As soon as new content is put in our online library, FUSE recognizes and starts to use it. I just set it up initially, and I don't have to think about it. I don't have to do anything manually; it's automatic. With FUSE, we're able to control the relevance and timeliness of content and as such are able to set parameters for when certain content is no longer pulled. It's brilliant. Review collected by and hosted on G2.com.

What do you dislike about FUSE Search?

The only negative thing I can say is that when we first set up FUSE, it was so good at doing what it's designed to do that it found hidden files- for example, information that lived on the other side of a paywall. These hidden pages would show up in search results but as dead links. FUSE had to work on this challenge to address it and to make sure these results were not showing up. Review collected by and hosted on G2.com.

Recommendations to others considering FUSE Search:

I don't know why every association wouldn't want this for their members. Review collected by and hosted on G2.com.

What problems is FUSE Search solving and how is that benefiting you?

One of our goals was to be able to allow our website visitors to be able to fully utilize our content from different places where it's being housed. For example, we want them to be able to find and interact with educational content from our online library. The point is that much of this content is not on our primary website. It was important to us to be able to elevate that content. Whether it's through keyword or topical searches, it's outstanding that all of our content and products can be identified and viewed easily. Review collected by and hosted on G2.com.

Response from Adam Hostetter of FUSE Search

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We greatly appreciate you taking the time to submit this review on FUSE, Terri. We love knowing how our clients maximize the use of the features of FUSE such as your reference to being "able to control the relevance and timeliness of content". Giving users the ability to surface content regardless of where it's housed is certainly key for us. We so appreciate your vote of confidence in FUSE and what we can do for organizations and ultimately for the people they serve. Also, we couldn't help but notice you left your review on Valentine's Day — so we just wanted to say... we love you too. Thanks again for sharing from your experience!